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30. Compare County of San Diego Registrar of Voters Contract No. 46619 between County of San Diego and DieboldElection Systems, Inc. and Diebold Incorporated at 20-21 (2003), available at http://accurate-voting.org/contracts/CA/San_Diego/CA_sandiego_2003.pdf (demonstrating an contractual obligation for the county to inform the vendorof defects in the voting system with no similar obligation on the part of the vendor), with Contract No. 08455,Voting Equipment Agreement between Election Systems and Software, Inc. and Kansas Secretary of State at 7 (Nov.16, 2005) (stating that the contractor will notify the customer of any defects or problems that arise).31. E-mail from Jane Platten, Director, Cuyahoga County Board of Elections, to Lawrence Norden, May 27, 2010.32. For examples of a lag in vendor acknowledgement of voting system problems, see the case studies in this report fromButler County, Ohio (at pp. 10 - 11) and Humboldt County, California (at pp. 12 - 13).33. By usability concerns we mean flaws in the machine’s programming, software or hardware that make poll worker orvoter error significantly more likely, and which lead to significant disenfranchisement.34. This appears to be precisely what occurred in Humboldt County, California in 2008. This case is detailed on pages12 - 13.35. E-mail from Betty McGary, Executive Director, Butler County Board of Elections, to Lawrence Norden, SeniorCounsel, Brennan Center for Justice (May 17, 2010 11:58 EST) (on file with the Brennan Center); see also Letterfrom Betty McGary, Executive Director, and Lynn Kinkaid, Deputy Director, Butler County Board of Elections,to Dave Byrd, President, Premier Election Solutions (Apr. 4, 2008) (on file with the Brennan Center) [hereinafterMcGary Letter 1].36. Lynn Hulsey, Voting Machine Maker Says Error May Cause Votes to be Uncounted, Dayton Daily News, Aug. 23,2008, at A6.37. Editorial, That’s a Pretty Big Glitch, N.Y. Times, Oct. 9, 2008, at 36. The paper refers to the manufacturer in thisincident as Diebold.38. McGary Letter 1, supra note 35.39. Letter from Betty McGary, Executive Director, and Lynn Kinkaid, Deputy Director, Butler County Board of Elections,to Dave Byrd, President, Premier Election Solutions (Apr. 9, 2008) (on file with the Brennan Center).40. See Premier Election Solutions, Review of Butler County March 2008 Primary Election Issues (May2008).41. E-mail from Betty McGary to Lawrence Norden, supra note 35.42. Office of the Ohio Sec’y of State, Premier Memo (Aug. 21, 2008) (on file with the Brennan Center).43. Id.44. Id.; Letter from Dave Byrd, President, Premier Election Solutions, to Jennifer Brunner, Ohio Sec’y of State (Aug. 19,2008) (on file with the Brennan Center).45. Id.46. E-mail from Betty McGary to Lawrence Norden, supra note 35.47. Telephone Interview with Carolyn Crnich, Registrar of Voters, Humboldt County, California (Sept. 29, 2009)[hereinafter Crnich Interview].48. Thaddeus Greenson, Software Glitch Yields Inaccurate Election Results, The Times-Standard, Dec. 12, 2008, http://www.times-standard.com/localnews/ci_11145349; Kim Zetter, Serious Error in Diebold Voting Software Caused LostBallots in California County, Threat Level (Blog of Wired Magazine), Dec. 8, 2008, http://www.wired.com/threatlevel/2008/12/unique-election [hereinafter Zetter 2008].100 | Brennan Center for Justice