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which we have invested US$5 million,representing a 3.8% stake.In July, we signed an agreementwith the Nanyang TechnologicalUniversity to set up a collaborativeR&D programme spearheadingresearch in Advanced and IntelligentMechatronics.in China and Hong Kong.Thesebuses will undergo road testing inBeijing, Shenzhen and Hong Kong.We have embarked on twodevelopment initiatives with SolectriaCorporation (a US company withelectric drive technology) for aStirling Engine-based DistributedGenerator system and a StirlingEngine-based Hybrid Bus.Thesedevelopments are expected to beready in March and June 2001respectively.In addition, we are pleased toreport that interest in the trendy,low-cost Electric Bicycles manufacturedby SEEV has grown steadilyand has contributed positively to oursales in Shanghai.Pemeriksaan Kenderaan BerkomputerSdn Bhd (PUSPAKOM) to develop asimilar portal in Malaysia.The MOUmarks STA Inspection’s first forayinto the region with its e-commerceinitiative.The Malaysian portal willbe named “juzclickcar.com.my” andhave a potential target market ofmore than three million passengercars.E-initiative is also being embracedthrough the establishment of B2Bautomotive parts exchange in<strong>Singapore</strong> as well as automotivecertification and services in Malaysiaand the region.We plan to seekstrategic partners who possess strongdomain knowledge and are leadersin technology that will add value tothe collaboration.We will continue toaccelerate into the21st Century byinvesting in cuttingedgetechnologiesand research anddevelopment in orderto stay relevant to theever-changing needsof our customers andthe market.It has successfully provided newservices such as Speed Lube quickservicing and instant windscreenreplacement as new value-addedservices to the motoring public.taxi services, CityCab will continueto harness the potential of theInternet and aggressively explore theuse of technology in its transactionswith drivers and customers. It willembark on a comprehensive trainingprogramme, tapping cyber-modes oflearning to create a new breed ofdrivers equipped with the relevantskills for the new economy.CityCab remained profitable overthe year by strengthening its marketLay to accommodate and consolidateall our operations by 2005.Construction is expected to begin in2001, with the first building beingcompleted in 2003.The Bionix was ourfirst step in product design and developmentto meet the stringent demandsof our international customers.We will continue to accelerateinto the 21st century by investing incutting-edge technologies andElectric drive systems for electric andhybrid vehicles are the alternative to conventionaldrive systems in the new century.This year, we took a 20% equityinterest in Int. Silvatech IndustriesInc. of Canada (ISI) through ourinvestment holding company,Mobility Systems Pte Ltd.Together with ISI, we have jointlydeveloped a Syncro Track Hydro-Mechanical Drive Train retrofitkit that offers enhanced vehicleperformance and design flexibilitythrough lower system costs.Shanghai Elite Electric VehiclesCo. Ltd (SEEV) has begun to codevelopseveral prototype electricvehicles and to co-invest in hybridbus projects with three other partiesE-INITIATIVESThe launch of juzclickcar.com.sg(an electronic portal for the sale andpurchase of certified used cars) was atimely and well-conceived move onour part.The website is now themarket leader in the field of used carauction, enabling us to become aone-stop provider of services includingfinance, insurance, vehicle certificationand online trading.Juzclickcar has attracted over42 million hits at year end since itslaunch in February. It has also transactedover S$16 million worth ofused car sales, which is close to 70%of total online transactions for usedcar trading in <strong>Singapore</strong>.In June, NTUC Income, ourstrategic business partner, took up a15% stake in juzclickcar.com.sg,giving us access to its database of700,000 policyholders in <strong>Singapore</strong>.In October, STA Inspectionsigned a Memorandum of Understanding(MOU) with PusatWe have capitalised on ST Engg’stie-up with Freemarkets, a reverseauction site for purchase of big ticketitems.To date, about S$44 millionhas been transacted through reverseauction, with an average saving ofabout 18% on bought-in materialand services.We will continue to source newpartners and methods in our effortsto increase productivity whiledriving cost factors down.STAR – NEW INITIATIVESIN CUSTOMER SERVICEWith the establishment of moresatellite centres, STAR AccidentRepair has introduced the “e-eye,” acustomer facility which providesinstant electronic surveyor approvalfor the repair of vehicles damaged inaccidents. Approved by top insurancecompanies, this initiative will helpto increase efficiency in accidentreporting and bring positive growthto STAR.To date, 14 insurance companieshave made STAR their authorisedquality workshop.STRONG OUTLOOK FOROPEL CARS AS E-INITIATIVESARE INTRODUCEDThe issuing of more Certificates ofEntitlement (COEs) and introductionof new Opel models like the Omegaand Zafira MPV have propelled salesthis year.Overall sales exceeded ourvolume target and contributed positivelyto the company’s bottom line.We have introduced another serviceoutlet to provide after-sales serviceat our Portsdown Road facility.The launch of opel.com.sg has seta new service standard for the industryas our customers now have accessto electronic service booking andprice information online. In the comingyear, e-accessories and e-loyaltyprogrammes will be introduced.CITYCAB – DRIVINGTOWARDS BETTER TRAININGAND EFFECTIVENESSTo reinforce its position as an industryleader in providing personalisedWe conduct independent certification programmes for used cars.share through its fleet expansionprogramme.It will increase its efforts toachieve maximum efficiency andlower operating costs and, in its pursuitof business excellence, will takeactive steps to prepare to meet the<strong>Singapore</strong> Quality Award standards.LOOKING FORWARDTo further enhance our efficiencyand growth, we have plans in placeto redevelop our site in Jalan Boonresearch and development in orderto stay relevant to the ever-changingneeds of our customers and themarket.Today, with our wider portfolioof products and services, thechallenge for the Land Systemssector is to increase market penetrationthrough the creation of greaterawareness of our system and productcapabilities globally.Can we live up to our name? Onthe basis of the past year’s performance,we believe so.88 • visionre:view • 89

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