KR 10 scara R600, R850 WP - KUKA Robotics
KR 10 scara R600, R850 WP - KUKA Robotics
KR 10 scara R600, R850 WP - KUKA Robotics
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6. <strong>KUKA</strong> Service6 <strong>KUKA</strong> Service6.1 Requesting supportIntroductionThe <strong>KUKA</strong> Roboter GmbH documentation offers information on operation andprovides assistance with troubleshooting. For further assistance, please contactyour local <strong>KUKA</strong> subsidiary.Faults leading to production downtime should be reported to the local <strong>KUKA</strong>subsidiary within one hour of their occurrence.InformationThe following information is required for processing a support request:• Model and serial number of the robot• Model and serial number of the controller• Model and serial number of the linear unit (if applicable)• Version of the <strong>KUKA</strong> System Software• Optional software or modifications• Archive of the software• Application used• Any external axes used• Description of the problem, duration and frequency of the fault6.2 <strong>KUKA</strong> Customer SupportAvailabilityArgentina<strong>KUKA</strong> Customer Support is available in many countries. Please do not hesitateto contact us if you have any questions.Ruben Costantini S.A. (Agency)Luis Angel Huergo 13 20Parque Industrial2400 San Francisco (CBA)ArgentinaTel. +54 3564 42<strong>10</strong>33Fax +54 3564 428877ventas@costantini-sa.comAustraliaMarand Precision Engineering Pty. Ltd. (Agency)153 Keys RoadMoorabbinVictoria 31 89AustraliaTel. +61 3 8552-0600Fax +61 3 8552-0605robotics@marand.com.auIssued: 26.03.20<strong>10</strong> Version: Spez <strong>KR</strong> <strong>10</strong> <strong>scara</strong> <strong>WP</strong> V5 en47 / 57
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