world aviation group

CAPITALISE ON YOUR MEMBERSHIPLinking Enterprise is a service which the Malta Chamber is offering to its members, consisting ofcompany visits, which give participants the opportunity to:Benchmark their performance and learn new ways how to enhance their business operations;Link between theory and practical application;Sharing of experiences, insights and feedback;Look into different processes, technologies and solutions.The next Linking Enterprise Event is scheduled for Monday 6th of December 2010, at 3pmAt World Aviation GroupWORLD AVIATION GROUPFormed around 20 years ago, World Aviation Group started as aGeneral Sales Agency. Today the Group has grown addingCentrecom Ltd, a customer contact centre, to its portfolio in2006. Centrecom is a leading multi-lingual contact centreboasting a vast and specialised service package that includesboth inbound and outbound call services.In 2007 BPO Services Ltd was established providing high qualityrevenue accounting services to the airline industry as well asfinancial accounting, billing and other related services tovirtually any sector seeking an efficient way to run their backofficeoperations.A newcomer to its portfolio is Aviation Online, a leadingGeneral Sales Agency network operating in various countriesthrough a chain of franchised partners. Its operations functionas a one-stop service promoting and selling the products of itsWHY PARTICIPATE?World Aviation Group Offices in Luqa‘World Aviation Group has completecommitment to aQuality Focused Culture, constantlystriving for Performance Perfection andCustomer Satisfaction’World Aviation Group is an exciting example of a Maltese company in the services sector, which hasmanaged to internationalise. It is not often one gets a chance look into this growing and dynamic sector:In fact, the concept of exporting services is often abstract. During this visit, participants will have theopportunity to see the physical operations of a company offering back-office support and internationalcall centre services, as well as learn about the many international opportunities of World Aviation. Ifyou are a company interested in exploring new markets or offering your services to call centres andbusiness process outsourcing (BPO), you should not miss this event!

INTERNATIONALISATION COMMITTEEThe Internationalisation Committee at the Malta Chamber seeks to promote the internationalisation ofthe members by:Informing members, government and media about issues related to international trade and investment.Cooperating with other entities, especially Malta Enterprise, Finance Malta, Malta Business Bureauand the Diplomatic Corps.Organising, supporting and promoting events and missions which serve to promote theinternationalisation of Maltese companies.The Internationalisation committee is pleased to join forces with theSME committee on this initiative.MONDAY, 6TH DECEMBER - PROGRAMME15:00—15:15 Registration and Coffee15:15—15:20 Welcome Speech15:20—15:30 Malta Chamber Services Economic Group15:30—17:00 World Aviation Group Overview, Office Tour, Discussion: WAG Operations17:00—17:15 Malta Chamber Internationalisation Committee17:15—17:30 Question Time & Event ClosureREGISTRATION FORM - WORLD AVIATION GROUP VISITI/We wish to confirm our participation to the World Aviation Visit:Name of participant (s): __________________________________________________________________Name of company:__________________________________________________________________Tel No: ___________________ E-Mail: ______________________________________Signature: ___________________ Date: ______________________________________Kindly confirm your booking by sending the above registration coupon to Diane Seychell byThursday 2nd of December on e-mail address: diane.seychell@maltachamber.org.mtShould you have any queries, please contact us on 2123 3873