Residential Customer Charter Summary - Yarra Valley Water

PRIVACYWe recognise that your privacy is of greatimportance and are committed to ensuringyour personal information is protected.We collect personal information for the purpose of providingwater and sewerage related services. We must keep yourpersonal information confidential and comply with bindingprivacy laws such as the National Privacy Principlescontained in the Information Privacy Act 2000. To view ourentire Privacy Policy visit www.yvw.com.au/privacyCONTACT USAccount & General Enquiries 1300 304 688(Local call cost only within Australia)Emergencies & Faults 13 2762Hearing Impaired Service 13 3677For translating and interpreting services please call 13 1450GENERAL ENQUIRIES/COMPLAINTSPrivate Bag 1, Mitcham VIC 3132PAYMENT OF ACCOUNTSGPO Box 2753, Melbourne VIC 3001Email enquiry@yvw.com.auYarra Valley Water, Lucknow StreetMitcham Victoria 3132Private Bag 1 Mitcham Victoria 3132ABN 93 066 902 501www.yvw.com.auPrinted on Australian-made 100% recycled paper.