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Chapter 1 General .................................................................................................................................... 31.1 Introduction ............................................................................................................................ 31.2 Principles ................................................................................................................................ 31.3 Intention ................................................................................................................................ 3Chapter 2 The healthcare insurance office (ZVK) ........................................................................................ 42.1 What is the ‘ZVK’? .................................................................................................................... 42.2 What does the ‘ZVK’ do? ........................................................................................................... 42.3 How do I contact the ‘ZVK’?............................................................................................................. 42.3.1 Locations ................................................................................................................................. 42.3.2 Opening hours (temporary) ...................................................................................................... 5Chapter 3 The insured and the insured administration ............................................................................... 63.1 Who are insured? ..................................................................................................................... 63.2 Who are not insured? ............................................................................................................... 63.3 How does this work in practice? ................................................................................................ 63.3.1 The insured administration ....................................................................................................... 63.3.2 Proof of insurance: special group of insured individuals ............................................................. 73.3.3 Sometimes permission prior to treatment required .................................................................... 7Chapter 4 Health care claims package ....................................................................................................... 84.1 General Practitioner Care ......................................................................................................... 84.2 Primary Psychological care ....................................................................................................... 84.3 Specialist –Medical Care ........................................................................................................... 84.4 Hospital Care .......................................................................................................................... 114.5 Paramedical Care .................................................................................................................... 114.5.1 treatments physical therapy and exercise therapy ....................................................................... 114.6 Dental Care ............................................................................................................................ 134.7 Pharmaceutical care ................................................................................................................ 144.8 Auxiliaries (Medical Aids)......................................................................................................... 154.9 Obstetric Care ......................................................................................................................... 164.10 Maternity Care ........................................................................................................................ 164.11 Patient Transport .................................................................................................................... 174.12 Repatriation Costs of the Deceased........................................................................................... 174.13 Long-term care ....................................................................................................................... 174.14 Medical treatment abroad ....................................................................................................... 17
Chapter 5 Legal protection ..................................................................................................................... 205.1 Rights and Obligations ........................................................................................................... 205.1.1 Right of the insured ................................................................................................................ 205.1.2 Obligations of the insured....................................................................................................... 205.2 Complaint procedure ............................................................................................................. 205.3 National Ombudsman ............................................................................................................. 215.4 Objection ............................................................................................................................... 215.5 Appeal in court and Disciplinary Proceedings ............................................................................ 21
Page 1: ZorgverzekeringskantoorInformation
Page 5 and 6: Chapter 2 The healthcare insurance
Page 7: Chapter 3 The insured and the insur
Page 10 and 11: Various forms of transplantation tr
Page 12 and 13: 4.4 Hospital CareThe insured is ent
Page 14 and 15: 4. or one of the following conditio
Page 16 and 17: The insured up to 21 years of age a
Page 18 and 19: 4.11 Patient TransportThe insured i
Page 20 and 21: e. the coverage referred to under s
Page 22: 5.3 National OmbudsmanIf the insure

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