11 - TEMSA International

03
WELCOME TO TEMSA GLOBAL
“Recent years have brought significant changes and challenges in
the world economy and market conditions. The pace of change has
been accelerating, and we as a company have adapted our approach
and position to quickly respond to these changes. We have become
fitter and stronger. Our priorities are now set to focus on our core strengths,
sustainability and increased true value. Our customers’ needs define the
departure point for all our activities from design to production and delivery.
We thank all of our customers who continue their journey with us knowing
that TEMSA will always stand as a valuable partner whatever challenges
may arise. As a major European independent bus and coach manufacturer
we are committed to living up to our promise of offering smart value to our
customers with an agile, entrepreneurial and approachable attitude. We
offer TEMSA buses and coaches as an astute economic investment to our
customers to help grow their businesses profitably and sustainably.”
Tamer Ünlü
CEO

Temsa Global is proud to be a member
of the SABANCI Group.

05
A leading financial and industrial conglomerate
SABANCI Holding is the parent company of the SABANCI Group, Turkey’s leading industrial and financial multi-business firm.
The SABANCI Group is composed of 69 companies operating in 18 countries, many of which are recognised market leaders in
their respective fields. The companies of the SABANCI Group currently operate in various regions in Europe, the Middle East, Asia,
North Africa, and North and South America. Furthermore, SABANCI Holding has controlling interests in 12 companies listed on
the Istanbul Stock Exchange. In 2009, the consolidated revenue of the SABANCI Group totalled USD 12.2 billion with an EBITA of
USD 2.6 billion.
SABANCI Holding’s main business units include:
� Financial services � Cement
� Energy � Automotive, tire and tire reinforcement materials
� Retail
International business partners
Capitalising on its strong reputation and instant name recognition, as well as on its knowledge of and experience in the Turkish market,
the SABANCI Group has grown through the expansion of its core businesses and the formation of joint ventures. SABANCI Holding’s
multinational business partners include such prominent companies as Citigroup, Aviva, Bridgestone, Carrefour, Dia, Heidelberg
Cement, Hilton International, International Paper, Mitsubishi Motor Co., Phillip Morris and Verbund.

07
TEMSA GLOBAL AND TURKEY
Looking towards the future
Temsa Global’s high-quality buses & coaches have contributed significantly to Turkey’s reputation as the European centre for automotive
production and export. According to the Turkish Automotive Manufacturer’s Association, Turkey already produces more buses and
coaches than any other European country. Hence, it is anticipated that in the very near future half of all the buses and coaches sold
in Europe will be produced in Turkey.
Turkey: facts & figures
� Population: over 76.8 million
� Average age: 27.7
� Strategic location, bridge between Europe and Asia
� World’s 15th and Europe’s 6th largest economy
� Foreign Direct Investment worth USD 19 billion in 2009
� Total exports worth USD 114 billion in 2010
� Automotive is the leading industry in exports

COMPANY PROFILE
Company values
Customers
All of Temsa Global’s efforts start and end with its customers. When making choices, the
expectations of its customers are always prioritised. Temsa Global regards this approach
as the safeguard of its long-term success.
Change
Change is the only constant in Temsa Global’s business. Customers, markets, products and
services are changing faster than ever. The company makes progress and grows more rapidly
and more successfully than its competitors through continuous personal development and
by anticipating change, learning from its experience and introducing innovations.
Integrity
When performing their jobs, Temsa Global employees pay attention to ethical values, keep
their promises and make decisions on the basis of our values. They work together as a team
with a systematic, consistent and determined attitude.
Passion
Temsa Global employees are passionate about their jobs, take pride in their successes and
feel enthusiastic about the future. They take ownership of their jobs and strive for success.
The company is also passionate about its employees, as they make the difference in
this business.
Fields of activity
Temsa Global mainly produces buses and coaches that carry
the TEMSA brand. Within the framework of the distributorship
agreement with Mitsubishi, the company is also engaged in sales,
service and spare parts operations for Mitsubishi passenger cars,
pick-ups, panel and window vans, light commercial vehicles, and
Mitsubishi Fuso Canter light trucks. In addition, Temsa Global has
maintained a strong foothold in the construction machinery sector
as the distributor for Komatsu construction machines.

09 Respect
Temsa Global is committed to using technologies that prevent pollution of our natural resources and manage waste effectively
in means of reduce-reuse-recycle (3R) principle.
Measur
1 e
Offset
2
4
Review
3
Reduce
The Temsa Global Company has received the following certificates:
� TS EN ISO 14001 Environmental Management System Certificate
� Wastewater Discharge Permit
� A Grade – Emission Permit
� Hazardous Waste Temporary Storage Area Permit
Manufacturing
Temsa Global’s processes are reviewed regularly to ensure
effective carbon management. This measure, offset, reduce and
review process is a direct result of its Environmental Management
philosophy.
Products
Natural
Resources
1
Temsa Global also implements energy efficiency measures that reduce its
energy consumption and costs. The environmental performance is monitored
at every stage of the manufacturing process, ensuring the lowest possible
impact on the environment.
Temsa Global has clear targets for the recyclability and recoverability of its vehicles and components. In general, TEMSA vehicles are 85% recyclable
and 99% recoverable (ISO 22628 Road vehicles - Recyclability and recoverability - Calculation method standard).
To fight corrosion, Temsa Global uses Stainless Steel for the body structure of some of its vehicles instead of the more polluting coating systems.
Stainless Steel is made of 90% recycled scrap metal and its light weight contributes to fuel efficiency.
Temsa Global integrates alternatives to traditional fuels, such as CNG (Compressed Natural Gas) and Hybrid technologies. By reducing harmful
emissions, the company helps safeguard the world’s natural resources.
Where possible Temsa Global uses composite materials in construction. These are light in weight and contribute to lower fuel consumption. Lower fuel
consumption means less pollution.
2
Production
4
Waste
Products 3

11
A REWARDING CHOICE
Temsa Global believes its vehicles should offer nothing but rewarding experiences. In other words, a TEMSA bus or coach should offer
full satisfaction in terms of quality, comfort and safety, and above all represent a sound investment. The combination of purchase price,
maintenance costs, consumption and resale value constitute the total ownership cost of the vehicle. Temsa Global consistently aims
to offer a winning combination to lower this cost for bus & coach operators, hence creating the opportunity for more value. Therefore,
Temsa Global concentrates on offering operators a good deal, innovative products and trustable partners.
Geostrategic
manufacturing
Total ownership value
Research &
development
A network
of experts

Geostrategic manufacturing
Total ownership value
WHAT MATTERS IS A GOOD DEAL
Geostrategic manufacturing
Temsa Global seeks to offer high quality vehicles that meet its customers’ standards and specific demands at an affordable price.
Therefore, Temsa Global regularly invests in its manufacturing facilities to reach the most stringent safety and quality standards.
In addition, Temsa Global locates its plants in countries that offer highly skilled and experienced human resources in relevance to the
place where the vehicles will be used. Buses, coaches and midi-coaches for Europe are produced in Adana, Turkey. Buses, coaches
and midi-coaches for the Middle East, North Africa and the Gulf countries are produced in Egypt. Temsa Global ensures its
quality level by a rigorous ‘transfer of technology’ process between the production plants.
Adana (Turkey)
Manufacturing facility & supplier centre
Bus & coach
� Temsa Global’s main production facilities
� Total area: 555,000 m2 � Area in use: 105,000 m2 � Annual capacity :
� 3,000 coaches & midi-coaches
� Fully-equipped storage areas, assembly lines,
paint shops, quality control areas, showroom
� Temsa Global supplier centre: 5 suppliers, 90 employees
Adana (Turkey)
Supplier centres
� 7 supplier companies that manufacture parts exclusively
for Temsa Global
� Total area: 67,000 m2 � Area in use: 30,500 m2 � 378 employees
12
Adapazari
Adana
Cairo

36
58
Cairo (Egypt)
Manufacturing facility
Bus & coach
� Total area: 80,000 m2 � Area in use: 30,000 m2 � Annual capacity:
� 1,000 coaches & midi-coaches
Total coach & midi-coach export
90
130
161
(in million USD)
202
182 178
2002 2003 2004 2005 2006 2007 2008 2009 2010
2002 2003 2004
126
381
Adapazari (Turkey)
Manufacturing facility
Light trucks & commercial vehicles
� Total area: 131,000 m2 � Area in use: 27,000 m2 � Annual capacity:
� 7,500 light trucks
� 1,000 trailers
� 106 employees
629
1,650
Total coach & midi-coach production
1,950
2005
(in units)
2,199
2006
2,225
2007
2,916
1,120
1,301
2008 2009 2010
Temsa Global’s certificates: ISO 9001,
ISO 9000, ISO 14001 and OHSAS 18001
The highest
quality standards
Temsa Global untiringly monitors
the quality of its products, enabling
its coaches to conform to the
quality standards of all European
countries. Temsa Global takes pride
in the quality of its manufacturing
processes, its commitment to maintaining
a healthy workplace and environmental
awareness, all of which have been
verified by international certificates.

TemSA R&D

15
Total ownership value
Research & development
MAKING A DIFFERENCE
THROUGH INNOVATION
Research & development
Temsa Global believes in the added value of innovation. Therefore, Temsa Global
continuously researches opportunities to increase the value of its vehicles. The large
scope of work handled by Temsa Global’s R&D enables it to explore areas such as fuel
efficiency, alternative fuels and safety in order to implement new solutions that generate
tangible benefits for bus & coach operators. Located in Adana, the R&D department
often collaborates with universities, SMEs and independent research agencies.

Total ownership value
A PARTNER YOU CAN TRUST
A network of experts
A network of experts
Temsa Global believes that sustainable relationships are based on trust. Its customers expect and deserve expertise, know-how and
dedicated support. Temsa Global selects its dealers according to rigorous criteria of expertise, know-how, network and financial
strength in order to ensure that its customers are supported by the most competent and knowledgeable people.
Backed by an international Customer Services Team, Temsa Global can respond immediately to any urgent demands by continuously
improving our service excellence. Temsa Global provides you with certified and reliable spare parts. These are stored in our
Spare Parts Distribution Centres, ready to be delivered on time and at the best possible price. Temsa Global assists its network and
customers in a more efficient and effective way by utilizing online tools. It offers an increasing number of free online solutions to ensure
fast and efficient support around the world.
16

Temsa Global
Adana ....................................................................................Turkey
Istanbul .................................................................................Turkey
Temsa offices in Europe
Temsa Europe, Mechelen ........................................Belgium
Temsa Deutschland, Neckarsulm ......................Germany
Temsa Egypt
Cairo .......................................................................................Egypt
International sales
� Albania
� Algeria
� Austria
� Belgium
� Bosnia and Herzegovina
� Bulgaria
� Egypt
� Estonia
� France
� Georgia
� Germany
� Greece
� Hungary
� Ireland
� Israel
� Italy
� Jordan
� Kazakhstan
� Latvia
� Lebanon
� Libya
� Lithuania
� Luxembourg
� Macedonia
� Malta
� Morocco
� Netherlands
� Norway
� Portugal
� Romania
� Russia
� Serbia
� Slovenia
� Spain
� Sudan
� Sweden
� Switzerland
� Syria
� Tunisia
� Ukraine
� United Arab Emirates
� United Kingdom
� United States
Spare Parts Distribution Centres:
� Austria: ......................................Hornstein
� Egypt: ..........................................Cairo
� France: .......................................Ingwiller
� Germany: ..................................Neckarsulm
� Turkey: ........................................Adana

TEMSA EUROPE
TEMSA strives to build beneficial partnerships with bus and
coach operators, supporting their growth.
Building successful business relationships depends on close
collaboration and trust. In order to be closer to distribution
partners, authorised service centres and end-users, TEMSA
is present throughout the markets where TEMSA products
are sold.
Since its introduction in Europe, the TEMSA brand has been
supported by a Centre of Competence, established in Belgium,
which gathers professionals with wide expertise in the bus &
coach industry.
In 2008, the company Temsa Europe NV was created as a
fully owned subsidiary of Temsa Global, symbolising the brand’s
strong commitment to developing European markets.

19
FACTS & FIGURES
Temsa Europe NV is located in Mechelen, Belgium
Activities
� Wholesale and direct sales of TEMSA buses and coaches
� TEMSA aftersales
� TEMSA marketing
Markets
� Benelux
� UK
� Ireland
� Italy
� Norway
� Sweden
� Austria
� Slovenia
� Portugal
� Spain
� Greece
� Switzerland
� USA
In 2011, Temsa Europe NV employs a total of 14 employees.
Turnover in 2010 was 38.5 million Euros with a sales volume of 266 units.
Temsa offices in Europe
Temsa Europe, Mechelen ................................................. Belgium
Temsa Deutschland, Neckarsulm ............................... Germany

tOUrinG
SAFARI HD
SAFARI RD
SAFARI SD
TS 35
MD 9
OPALIN
intercity
SAFARI RD
TOURMALIN IC
TOURMALIN
PReSTIJ
OPALIN
city
AveNUe DIeSeL
AveNUe CNG
AveNUe HybRID
For more information please visit www.temsa.com

TEMSA Spare Parts Distribution Centres
TEMSA Authorised Service Centres
WE ARE THERE FOR YOU
TEMSA’s International Customer Services team is committed to achieving customer satisfaction. We
do this by building lasting relationships with customers, ensuring maximum response and minimum
downtime and providing customer services beyond expectations.
Authorised Service Centres
Our Authorised Service Centres are audited regularly to ensure they adhere to our quality
standards. Their mechanics provide qualified repair and maintenance services using the latest
technology and innovations in the field.
Genuine spare parts
With 5 TEMSA spare parts distribution centres in the EMEA region and optimised logistic
processes, we focus on maintaining an optimum parts stock level at all times. Thus we guarantee
a swift, reliable supply of genuine spare parts.
Training
We provide service mechanics in our Authorised Service Centres with continuous training.
Thus we can offer our customers advanced, professional repair and maintenance services
while keeping up with the latest technological developments and innovations in the field.
Online solutions
We have integrated all of the aftersales issues with online ERP systems. This allows us to
assist our network and customers by offering free online solutions worldwide.
Just a phone call away
An extensive network is in place to maximise the vehicle’s uptime, including a skilled aftersales
services team and service partners. Our European Road Assistance Service provides expert
24-hour phone assistance all year long.
ROAD ASSISTANCE SERVICE
+31 546 543 295 Europe
Authorised
Service
Centre

www.temsaglobal.com
03/2011