5.1.2 Customer Service in Branding - MiTAC International

MiTAC Report on Sustainability
TOC > About MiTAC > 1.1 MiTAC Report on Sustainability
Overview
This is the third annual Corporate Social Responsibility (CSR) Report compiled by MiTAC International
Corp., which demonstrates the effort and the result of MiTAC in sustainable corporate development and
corporate social responsibility. The CSR report will be published in August 2012 and will give a full account
of the performance of MiTAC in CSR worldwide in 2010. MiTAC has promoted environmental protection
education and CSR for more than a decade, and has fully materialized its endeavors for the sustainable
development of humankind’s living environment in all aspects of its corporate activities, from the
management of employees to customers and suppliers. This report cover the concerns of stakeholders
from all walks of life with details in relevant chapters and paragraphs.
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Reporting Period and Cycle
The “MiTAC International Corp. 2011 Corporate Social Responsibility Report” covers the period between
January 1 to December 31, 2011. The CSR report began to be published annually in 2009 on an ongoing
basis, and will be disclosed and updated in the official website of the Company for viewing and download
by the public. This is a demonstration of our operation status.
( http://www.MiTAC.com/Commitment/Report.html )
…………………………………………………………………………………………………………………………………………………...
Scope and limit of data
The data contained in this report covers all aspects of corporate activities at MiTAC International Corp,
Mio, and Tyan, and include financial performance and operation in the economic sphere, product
responsibilities and environmental protection in the environmental sphere, and relations with employees,
suppliers, contactors, and social charities, with verbal description and the presentation of quantitative data.

Report structure
This report is compiled in accordance with the guidelines and framework as specified in GRI G3 of the
Global Reporting Initiative (GRI) for disclosure of the sustainable topics, strategy, objective, and action of
the Company in the domain of CSR.
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Contact
Should you have any queries or suggestions regarding this report, please contact us at:
Corporate Marketing Division
Ms. Sammy Huang
Tel: 02-2652588 ext. - 5121
Email: sammy.huang@mic.com.tw
TOC > About MiTAC > 1.1 MiTAC Report on Sustainability
Quality System Management Division
Ms. Rebecca Liu
Tel: 03-5779250 ext. - 3135
Email: rebecca-liu@mic.com.tw

Message from the President
Celebrating its 30 th anniversary, MiTAC started off as a PC
manufacturer and witnessed the rapid growth of global
technological industries and the passing of economic
booms. Presently, MiTAC is making aggressive
deployments in the cloud application market as a cloud
solution provider to deliver comprehensive application
services while running its ODM, JDM and OPM operations
and managing its three major brands (TYAN, Mio,
Magellan).
Initiated in 2002, the Y.S. Educational Foundation was
jointly established by a number of corporations including
MiTAC Information Technology Co., MiTAC International
Corporation, United Gas, and Synnex. Starting in 2003,
the foundation launched the “Y.S. Innovative Digital
Content Competition” across several college campuses as
MiTAC’s solution for the promotion of CRS. Through direct
encouragement and facilitation of development for the
digital content industry, MiTAC is making a conscious
effort to inspire students to involve themselves in the
digital content industry so as to inject new creativity into
the domestic sector. More importantly, the solution serves
as a channel for MiTAC to give the corporation’s resources
and expertise, within reasonable scope, back to society,
thereby fulfilling the goal of “giving back to society what we
take from it”.
TOC > About MiTAC > 2.1 Message from the President
Following the increase in energy costs and the lack of a promising solution to
address the issue of global warming, MiTAC has established relevant green
policies , such as the reduction of carbon dioxide emission, support for
alternative energy and so forth, to achieve its commitments to environmental
protection. Through the act of policy making, MiTAC is taking concrete
actions to protect our planet to fulfill its responsibilities as a citizen of Earth.
“Design For Environment” is an initiative created to minimize our impact on
the environment;
“Life Cycle Thinking” is a philosophy of holistic thinking from the perspective
of product lifecycle that begins from the acquisition of part and spans
through design, manufacturing, production to conclude at disposal at waste
processing facilities. Together these form a complete philosophy of
environmental protection.
MiTAC launched its environmental projects and research in 2004 and
became a sector pioneer by completing its Green Product management
system in 2005. The system serves as a platform for suppliers to respond in
real time regarding controlled banned chemical substances so that MiTAC
could effectively reduce carbon emissions through the selection of suitable
materials for energy and products. MiTAC has gone to great lengths to
ensure compliance with major international environmental protection labels
for its OEM products and products under its own brand. These accreditations
include the standard territorial environmental protection labels, the Blue
Angel Label in Germany, the Nordic White Swan label, the SEPA label in
China, the TGM eco-label in Taiwan, the PC Green Label in Japan and so
forth.

Message from the President
In August 2011, MiTAC collaborated with Aim Culture
Corporation (also a company long committed to the cause
of green design) to host the Green Design Product Tour
Exhibition to contribute to the protection of the
environment. MiTAC has featured three recent signature
products at the exhibition: the Magellan Roadmate 3065 –
the world’s first GPS navigation system with full carbon
footprint inventory. MiTAC also displayed its thin client PC
that has received numerous eco-friendly labels around the
world with its ECO Design that emphasizes low power
consumption, easy disassembly and easy recycling with
environmentally friendly materials. The other signature
ECO Design product exhibited at the event was MiTAC’s
Maestro 650 All-in-one PC. In addition to embodying the
aforementioned design spirit, the product also features a
motion sensor and energy-saving functionalities that
represent a new and innovative selling point of MiTAC
product design.
TOC > About MiTAC > 2.1 Message from the President
In the wake of natural disasters that have devastated several nations around
the world in recent years, the promotion of environmental protection has
become part of a shared consensus. Driven by our commitment to corporate
social responsibility and our devotion to the natural environment, MiTAC not
only emphasizes the management of greenhouse gas emissions but also
prompted renowned international distributors to ask their business partners
to disclose relevant carbon footprint information. With major international
conglomerates requesting their manufacturers to implement inspection of
greenhouse gases, creating an inventory of carbon footprint of products, or
exerting pressure to disclose product carbon footprint through the global
industrial supply chain, system assembly operators in the green supply chain
can take advantage of MiTAC’s supplier system to adopt relevant models of
supply chain management to be extended to other upper-stream suppliers.
Ultimately, MiTAC hopes to achieve the management goal of “environmental
friendliness” at all raw material supplier ends to reduce environmental risks
for all products and attain harmony between humanity, industrial
development and the environment.
總經理 何繼武 董事長 苗豐強

3.1 Company Profile
MiTAC was established in the Hsinchu Science-Based Industrial Park in 1982, and was the first enterprise to setup its
facilities in the park. In the last 30 years, MiTAC has developed more than a dozen production sites and branches all over
the world, and listed its stock on the Taiwan Stock Exchange in 1990. With more than 8,000 employees on its payroll
around the world, the headquarters of MiTAC are situated in Hwa Ya Science Park of Linkou, Taiwan. MiTAC’s bases of
production are scattered across the province of Guangdong, China. The Shunda Plant in China specializes in the
production of cloud computing products and some consumer automotive electronics while operations of the Kunda Plant
in the province of Jiangsu focus on the manufacturing of mobile communication products. The branches of MiTAC are
distributed in different regions, namely, China, America, the UK, Belgium, Japan, Australia, and Poland.
At present, MiTAC is focused on its cloud computing product and mobile communication business groups by cultivating
the market strengths of relevant business groups and brand exposure:
Cloud Computing Product Business Group:
• Cloud: With focuses on servers, storage devices, database centers and high performance operating systems and
public/private cloud computing systems;
• Terminals: Aggressive promotion of intelligent terminal products and personal operating tools such as thin clients,
work stations, mobile POS information systems and so forth; Mobile Communication Product Business Group:
• Focuses on intelligent personal/professional products and services based on consumers’ life experiences and needs
for the promotion of mobile navigation devices including automotive navigation systems, driving recorder and
professional/sports navigation systems, navigation software, medical tablets, automotive electronics and so forth.
MiTAC has a wealth of experience in global business management and listens to the demand of customers and analyzes
consumption trends. The Company shall stay true to its core values to deliver the best solutions for customers and
consumers given the emergence of cloud application services. Not only is it the best regional partner, but MiTAC has
also launched marketing efforts worldwide. MiTAC has a vision to tailor-make appropriate IT and technical services to
satisfy the needs in different regions of the world.
• MiTAC MiTAC’s MiTAC s s mission: mission: to to be be the the best best regional regional partner.
partner.
• MiTAC MiTAC’s MiTAC s value: value: using using teamwork teamwork teamwork to to capitalize capitalize on on changes. changes.
changes.
• MiTAC MiTAC’s MiTAC s business business model: model: on on-demand on demand creation creation & & fulfillment model.
TOC > About MiTAC > 3.1 Company Profile

MiTAC Digital Corp.
(USA)
Tyan Computer
Corp USA
MiTAC USA Inc
MiTAC Logistic Corp.
MiTAC Information
Systems Corp.
MiTAC UK Ltd.
Mio Technology UK Ltd.
Mio Technology
Benelux N.V.
Mio Technology
Poland
Mio Technology
Moscow
MiTAC Computer
(Kunshan) Ltd.
& Service/Logistic/BPO
MiTAC Computer
(Shun-De) Ltd.
TOC > About MiTAC > 3.1 Company Profile
Mio Technology
Beijing
Mio Technology
Suzhou
MiTAC Japan
Corp.
MiTAC Research
Shanghai Ltd.
MiTAC International Corp.
& Mio Technology Taiwan
MiTAC Australia
Navman Tech NZ

3.2 Corporate Governance
TOC > About MiTAC > 3.2 Corporate Governance
MiTAC is a listed company and has a large number of shareholders. For effective communications, the Company has
introduced a spokesperson system for properly handling suggestions, queries, and disputes of the shareholders. For
business needs and expansion, MiTAC has established several affiliates through direct investment or strategic
alliances. The Company has established a related management system in accordance with the internal control system
required by law, and has properly implemented such a system.
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Further to the proper enforcement of internal audits, the Board and the Management have reviewed the findings of the
internal audits of the departments and the audit reports, and have materialized the control under the internal control
system as required by law. In addition, the Company also has established a financial, sales, and accounting
management system and has fortified its management of the affiliates through the necessary control mechanism to
reduce operation risk. The transactions between MiTAC and its affiliates are based on the principle of equity and
fairness. They have all established relevant written rules and regulations governing their business and financial
transactions.
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MiTAC does not establish seats for independent directors but the Board has duly observed applicable legal rules, the
Articles of Incorporation, and the resolutions of the general meeting in exercising its authorities and performing its
duties. In addition, the Company had conducted annual assessment on the independence of the certified public
accountant acting as the external auditor of the Company, and considered if it is necessary to replace the external
auditors in the coming five years. The Board also resolved to appoint the CPA as the external auditor of the Company
on condition that such CPA is not a stakeholder of the Company and is working with a renowned CPA firm in the
country.
With the motion to pass the 6 th Article of “Honest Management Guideline” resolved during the Shareholders’ Meeting,
the Board has established relevant management procedures that stipulate specific operation guidelines for board
members, auditor, managers, employees and proprietor. The guidelines were promulgated by the HR Division and
included as a part of the auditing operation by the Auditing Office. The motion will be presented to the board for
revision of the 2011 annual auditing plan before actual auditing is carried out.

Financial Center
Supervisor
Auditing
Office
Center HR Development
Knowledge Management Center
Corporate Marketing Division
Cloud Computing Product
Business Group
Shareholders’ Meeting
Board of Directors
Chairman
President
Compensation
Committee
TOC > About MiTAC > 3.2 Corporate Governance
Legal Affairs Center
Technical Service Center
Purchasing Center
Information Management Center
Mobile Communication Product
Business Group

900
800
700
600
500
400
300
200
100
0
3.3 Financial Position
TOC > About MiTAC > 3.3 Financial Position
After relevant adjustments to the company’s overall management strategies in 2011, MiTAC’s
turnover for the fiscal year came to NT$33.6 billion, constituting a decrease of 32.26%
compared to 2010. Nonetheless, MiTAC’s net profit before tax for 2011 totaled NT$310
million – an increase of NT$100.7 million compared to 2010, translating to an after-tax profit of
NT$0.17 per share.
MiTAC 2007- 2011
Turnover/Net Profit
2007 2008 2009 2010 2011
120
100
80
60
40
20
0
Turnover
Net Profit
MiTAC 2007 – 2011
Income before tax/EPS
Unit: in NT$ 100 million Unit: in NT$ 100 million
70
60
50
40
30
20
10
0
(10)
2007 2008 2009 2010 2011
7.00
6.00
5.00
4.00
3.00
2.00
1.00
0.00
(1.00)
Income before tax
EPS

Stakeholders Issues of concern Platform of communication
Employees Attraction and preservation of
talent
Employee welfare
Innovative management
Investors
(Shareholders)
Financial position
Corporate governance
Innovative management
Customers Supply chain management
Green product management
Customer relationship
management
Suppliers Hazardous substances
Green product management
Environmental protection
results
Media Financial Position
Corporate governance
Innovative management
Non-profit
organization
3.4 Communication System
Hazardous substances
Water resource management
Carbon management
Communities Carbon management
Green product management
Environmental
policy/management system
TOC > About MiTAC > 3.4 Communication System
• Bilateral communication seminars during staff meetings
• Established internal “Speak out” mailbox for all employees to directly express their opinions and
suggestions and receive timely response.
• Established intranet site (MiTAC Portal) for the management to illustrate the company’s
management philosophies, status of operation and make various announcements to employees.
• Publishes MiTAC Focus periodically to cover major company news, product information and
events.
• Shareholders’ meetings are convened annually in mid-year to present the company’s overall
financial standing and directions of the company’s development in the future to communicate with
all shareholders.
• Established investor area and contact windows to maintain positive interaction with investors in
the long run.
• Established corporate cultures that centered on honest practices to ensure sound corporate
operations. The “Honest Management Guideline” has already been approved by the Board for
official implementation; all staffs shall become familiar with its contents to ensure compliance.
• Through e-SCM
• Through quarterly and annual meetings with customers, the company strives to communicate with
its customers on the company’s blue print for development, progress of new product
development, reliability, delivery dates and so forth.
• Through non-scheduled supplier meetings, the company communicates with suppliers on topics
such as GP/EICC/greenhouse gas inventory and reduction and so forth.
• The company publishes news of turnover on a monthly basis and convenes quarterly investor
conferences to share with the media the results of corporate management and status of
development. Other issues are covered in non-scheduled press conferences or through press
releases.
• Takes part periodically in CDP (Carbon Disclosure Project) and annually publishes the status of
corporate operation, carbon emission and management.
• Engages in active social participation through the Y.S. Educational Foundation and the company’s
PR Division, such as the annual Y.S. Innovation Award.
• CSR Report and environmental management policies are published on the company’s website to
disclose relevant environmental management information to community residents.

4.1 Mission and Declaration
TOC > Environmental Policy > 4.1 Mission and Declaration
President Ho Chi-Wu of MiTAC declared that: In light of the changes in the macro environment, new challenges for the
CEO include aspects of finance, environmental protection, the of China as a key market, and MiTAC’s social
responsibilities. The CEO shall assist the corporation to overcome impacts from the company’s internal and external
environments through prospective insight and by strengthening MiTAC’s competitiveness in the sector. The corporate
vision of MiTAC is for equilibrium and harmony of the interactions between mankind and society and the environment.
Further to its focus on technological and professional development, MiTAC shall base its plans on the Design for the
Environment program (DfE), as well as Design for Energy Saving, and say no to “Toxic in, Toxic out”, thereby
introducing a green production process to meet the accreditation standards of various eco labels and make efforts in the
inspection of Product Carbon Footprint. As an enterprise that has gained trust from the international community, MiTAC
is dedicated to the notion of coordination and symbiotic relations between mankind, society and the environment while
allowing for long-term sustainable development. MiTAC is proceeding in the following four directions:
1 Respect the uniqueness of global resources
2 Abide by applicable environmental laws and satisfy customer needs
3 Make the best effort in managing system performance and communication
with environmental resources and CSR
4 Provide green products featuring low pollution, energy efficiency,
minimal packaging, and that are recyclable

4.2 Organization & Accreditation
TOC > Environmental Policy > 4.2 Organization & Accreditation
MiTAC established its quality system and Environment, Safety and Health (ESH) system in 1993 for seeking
accreditation of these systems. These systems have been accredited by the International Standardization
Organization (ISO) and through the promotion of PDCA (Plan, Do, Check, Action) steps, the Company seeks to
fulfill its quality and ESH system through routine audits and appraisals of asset investment to acquire the following
accreditations:
• TL9000 standard accreditations for the telecommunication industry established by the QuEST Forum (initiated by
major players in the telecommunication sector) and the TS16949 standard accreditations for automobile
manufacturing and relevant accessory production.
• Compliance with the requirements of HSPM stipulated in the IECQ QC 080000 standard established by the
International Electrotechnical Commission.
• With accreditation to the ISO 14001 standards for environmental management system, MiTAC strives to achieve
proactive improvement of the natural environment through design, supplier management, market distribution and
after-sales service during product lifecycles.
• With accreditation to the OHSAS18001 employee health and safety management system, we aim to safeguard
employees’ health and safety through the prevention of occupational hazards and potential causes of diseases to
create a secure working environment.
In the annual convention of BSI PIMS (Personal Information Management System) in 2011, MiTAC CIO Ms. Wang
Mei-Mei represented the company to receive the accreditation, thereby making MiTAC a pioneering company for
having been certified to the standard. This shows that MiTAC’s information management goes beyond the mere
provision of IT support but has in fact made the transition to become a center of corporate value creation. With
custom-tailored IT and tech product services, MiTAC aims to accommodate demands from different regions around
the world. With the expansion of global operations, product development and brand marketing, MiTAC shall
establish its IT management system platform to achieve systematic, convenient and real-time management so as to
deliver products and services of superior quality to customers.
( Source: http://www.iiiedu.org.tw/ites/portal/ITIL_Series06.htm )

4.2 Organization & Accreditation
Organization and System Accreditation Milestones
Year Certification Scope of accreditation
1993 ISO9001:1994 Taiwan: Hsinchu Park
1994 ISO9001:1994 China: Shunde Plant in Guangdong
1997 ISO14001:1996 Taiwan: Hwa Ya/Hsinchu Park
1998 ISO14001:1996 China: Shunde Plant in Guangdong
2003 OHSAS18001:1999 China: Shunde Plant in Guangdong
2004
a.TL9000:R3.0/R3.5 a.Taiwan: Neihu Park & China: Kunshan Plant in Jiangsu
b.OHSAS18001:1999 b. Taiwan: Hwa Ya/ Hsinchu Park
c.ISO14001:2000 c. China: Kunshan Plant in Jiangsu
2005 TL9000:R3.0/R3.5&ISO9001:2000 Taiwan: Hwa Ya/Hsinchu Park
2006
2007
2009
2010
a.TL9000:R3.0/R3.5
b.SA8000:2001
China: Shunde Plant in Guangdong
a.QC 080000 IECQ HSPM a. MiTAC Taiwan & all locations in China
b.ISO27001:2005 b. China: Shunde Plant in Guangdong
c.TS16949:2005&ISO9001:2000 c. Taiwan: Neihu Park & China; Kunshan Plant in Jiangsu
a.TL9000:R4.0/R4.0 a. Taiwan: Hwa Ya/Hsinchu Park & China: Shunde Plant in Guangdong
b.TS16949:2005 b. China: Shunde Plant in Guangdong
a.TL9000:R5.0/R4.0 a. Taiwan: Hwa Ya /Hsinchu Park & China: Shunde Plant in Guangdong
b.ISO/IEC 20000-1:2005 b. Taiwan: Hwa Ya/Hsinchu/Nangang Park
TOC > Environmental Policy > 4.2 Organization & Accreditation
2011 TL9000:R5.0/R4.5 Taiwan: Hwa Ya/Hsinchu Park & China: Shunde Plant in Guangdong

4.3 Green Policy
TOC > Environmental Policy > 4.3 Green Policy
MiTAC Declaration of a Friendly Earth
1 World: Respect the uniqueness of the Earth
• Have concern for climatic change, reduce the emission of greenhouse gases, and reduce the overloading on the natural
environment.
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2 Persistent: Abide by applicable laws and satisfy customer needs
• Monitor the latest developments of the legal environment and comply with domestic and international applicable legal
rules like the RoHS, WEEE, REACH of the EU in order to meet the environmental requirements of products.
• Persist in the principle of clean production, install a green product platform, organize the management of a green supply
chain to satisfy customer needs.
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3 Commitments: Ensure the performance of the management system, communicate protection of environmental
resources, be a responsible corporate citizen in CSR
• Introduce the IECQ QC080000 management system and launch the monitoring of the HSF process.
• Develop the mechanism for communications and disclosures on environmental
protection information to stakeholders.
• Launch corporate development alongside environmental conservation and be
a responsible corporate citizen in CSR.
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4 Materializations: Provide low pollution-energy efficientminimal
packaging-recyclable environment green products
• Choose environmentally friendly materials, like the substances in conformity to
RoHS requirements and the use of BFR (brominated flame retardant) materials
as the outer case of products.
• Ensure design of energy consumption for products is in conformity to the requirements of international energy label
requirements like Energy Star.
• Light packaging, suitable dimensions and minimal packing materials.
• Product recycling rate at 75% or more (Reuse+Recycle+Recover).

4.3 Green Policy
TOC > Environmental Policy > 4.3 Green Policy
Because of rising energy costs and the lack of a promising solution to address the issue of global warming, MiTAC has
established relevant green policies, such as the reduction of carbon dioxide emissions, support for alternative energy and
so forth, to fulfill our responsibilities as a citizen of the planet.
2004: MiTAC launched its environmental project and research program. For meeting the directives of the EU and related
international requirements, MiTAC established a green product management system (the GP system).
2005-2006: MiTAC introduced lead-free production process technology and a registration system for recycling, WEEE 3R
computing and reduction of packing materials, and the design of green packaging. MiTAC was also the first in the industry
to synchronize its steps with firms like Intel and Celestica Delphi by adopting the IPC-1752 standard (the declaration of
materials component management) released by The Institute for Interconnecting and Packaging Electronic Circuit, or IPC
2007-2009:
• MiTAC concentrated on satisfying the requirements of ErP and REACH of the EU and reaching its obligations in
environmental protection as an electronic firm. MiTAC is at the lower end of the supply chain. Therefore, MiTAC
accelerated the upgrading of its capacity in green products and parts and components in the industry by demanding its
suppliers comply with the standard IECQ QC080000 on HSPM so that they reduced or prohibited the use of hazardous
materials in the course of production.
• From 2007, MiTAC participated in the Carbon Disclosure Project, or CDP, which is an independent and non-profit
organization housing the world’s biggest database of global climatic changes. MiTAC makes use of this platform to
conduct company-wide inspection on the emission of greenhouse gases and disclose information on environmental
performance, analyze the investment risks and opportunities related to climatic change, and create a strategic response
to the situation.
2010: MiTAC took part in the inspection on carbon content of products in connection with the project and research
program, and completed the first PND PCR (portable navigational devices product classification rules) and PND carbon
footprint inspection.
2011: MiTAC initiated its supplier carbon emission management investigation by inviting key supply chain members to
take part in the “Organizational Greenhouse Gas Emission Inventory” in order to assist MiTAC suppliers to achieve early
adoption of carbon emission management through the compilation of supplier carbon inventory data.

In the summer of 2011, the terrible floods that struck Pakistan lasted two months and rendered 6 million people homeless in addition to
destroying all farmland in the area. Today, the victims of the floods still depend on international relief and aid. At the same time, Russia
went through a severe draught and high temperatures severely affected wheat farms. As a result, crop prices sky-rocketed. Apart from the
global economic recession, the unprecedented changes in climate patterns across the world pose great challenges to human societies.
The great earthquake and floods that devastated Japan and Thailand respectively resulted in substantial impact to global supply chains
(automobile and electronics manufacturing plants and even agriculture invested by Taiwanese businesses were struck). Consequently,
we have no choice but to face the risk of natural disasters worldwide. These two disasters served as the perfect reminder for investors to
conduct appropriate risk evaluations, whether topological, climatic, utility supply-related or otherwise, prior to making an investment in
order to minimize potential losses.
In the past decade, the issue of climate change has captured the attention of financial institutions, individual investors and businesses
alike due to the fact that specific environmental conditions pose specific threats to the global economy. Such threats could affect the
distribution of wealth in a society, the acquisition of resources, energy prices and even the value of companies. Nonetheless, these
difficult challenges may also become opportunities.
We have deliberated on the issue for many years. In addition to the goals of cost reduction and increasing profit, we now realize that
MiTAC has to develop and establish its Business Continuity Plan (BCP) to strengthen its responsiveness to disasters and rescue
capacities by means of preplanning deployment of personnel. This can help achieve effective response for key businesses and would in
turn mitigate the impact of disasters and help MiTAC to maintain normal operations and momentum .
Major incidents of natural disaster in 2011
Floods
in Australia
Landslides
in Brazil
Jan
Earthquake
in Christchurch,
New Zealand
Feb
Major
Earthquake in
Eastern Japan
TOC > Environmental Policy > 4.4 Challenges and Opportunities for the Environment
4.4 Challenges and Opportunities for
the Environment
Flood and
tornado
in the US
Mar Apr - May
Landslide
on Mt.
Umyeon,
Korea
Floods
in Thailand
Flash floods
in
Philippines
July Aug - Oct Dec
Change in the
course of rivers
Interference to
the inhabitants
Collapse
of food
chain

4.5 Inspection of Greenhouse Gases
TOC > Environmental Policy > 4.5 Inspection of Greenhouse Gases
In light of the increasing severity of global warming, and in response to the development in the control of greenhouse
gases and the future requirements of the reduced emission of greenhouse gases, MiTAC unveiled its greenhouse gas
inspection program in August 2007, with 2006 as the base year. This inspection covered the production bases in China.
With the assistance of SGS Taiwan, MiTAC launched the greenhouse gas inspection and training programs for the
certification of qualified inspectors in accordance with ISO 14064-1.Under this standard, MiTAC systematically
established the list of items for inspection and conducted the inspection of greenhouse gases, and established relevant
internal documents and procedures for inspection as reference for the effective reduction of greenhouse gas emissions
and improvement in the future. To achieve its goals in environmental protection and cost reduction, and reduction of
greenhouse gas emissions, MiTAC continues to introduce energy-saving plans.
The greenhouse gas report contains information on the sources of emission and the absorption of six types of
greenhouse gas, carbon dioxide, methane, nitrous oxide, PFC, HFC, and SF6, as stated in The Greenhouse Gas
Protocol. MiTAC gathers information on the identification of the sources of emission and related data and conducts an
inspection once a year. The inspection result is primarily 90% to 95% outsourced computers.
Results of the internal emission inventory in 2011 are as follows:
• Direct GHG emissions (scope 1): The total volume of direct emissions came to 2,464 metric tons of CO2e/year,
constituting approximately 5% of total emissions.
• Indirect GHG emissions (scope 2): The total volume of indirect emissions came to 43,683 metric tons CO2e/year,
constituting approximately 95% of total emissions. The main sources of emission were purchased power and steam.
In 2011, MiTAC also initiated organizational greenhouse gas emission inventory for suppliers of different products to
better understand their carbon emission inventory capabilities so that MiTAC could assist them to become early adopters
of the carbon emission inventory. MiTAC is concerned with the issues of global climate change, protecting earth’s
resources and fulfilling the responsibilities of corporate citizenship. In addition to continuing with the effort of greenhouse
gas emission control to lower operational costs, MiTAC will work towards achieving better resource efficiency, energy
conservation and environmental protection for the realization of sustainable energy development and gear the industry
towards the goal of a low-carbon economy.
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4.5 Inspection of Greenhouse Gases
MiTAC is concerned about global climate change and the protection of the earth’s resources, and aims to fulfill
its obligation as a responsible corporate citizen. As such, MiTAC will persist in its effort to control greenhouse
gas emissions for reducing the cost of operation and aim at the efficient use of resources and energy,
environmental protection, and sustainable energy development.
Continuation
of annual
inventory
2007
Initiated inspection of greenhouse gases in August 2007, with 2006 as the base year
2008
Established internal documentation procedure to introduce the inspection of
greenhouse gases and internal auditor training courses
2009
Participated in the Carbon Disclosure Project to disclose MiTAC’s greenhouse gas
emissions and performance in environmental protection
2010
Completed the world’s first PND PCR (Personal Navigation Device Product Category Rule)
and PND product carbon footprint disclosure
2011
TOC > Environmental Policy > 4.5 Inspection of Greenhouse Gases
Introduced inspection of greenhouse gas operations to supply chain
management activities
Initiated organizational greenhouse gas emission inventory for suppliers of different
product types

4.5 Inspection of Greenhouse Gases
Results of internal greenhouse emission inventory in 2011:
The Greenhouse Gas Emission Report covers the sources of emission and absorption for six greenhouse gases
including carbon dioxide, methane, nitrous oxide, tetrafluoromethane, chlorodifluoromethane and hexafluoroethane
according to the Greenhouse Gas Protocol for the calculation of emissions and collection of data. Greenhouse gas
emission inspection for a given year shall be conducted in the following year and the result of inspection revealed that
90-95% of externally purchased power accounted for the main sources of MiTAC’s greenhouse gas emissions.
Results of the internal emission inventory in 2011 are as follow:
• Direct GHG emissions (scope 1): The total volume of direct emissions came to 2,464 metric tons of CO2e/year,
constituting approximately 5% of total emission.
• Indirect GHG emission (scope 2): The total volume of indirect emissions came to 43,683 metric tons CO2e/year,
constituting approximately 95% of total emission. The main sources of emission were purchased power and steam.
Emission volumes from internal inventory spanning 2006-2011
TOC > Environmental Policy > 4.5 Inspection of Greenhouse Gases
Kunda Plant received the “Triple Energy Efficiency Star”
from Suzhou Government

4.5 Inspection of Greenhouse Gases
Results of supplier emissions in 2011 from the
inspection of greenhouse gases
In order to achieve the goals of energy conservation and carbon
reduction, we must first determine the existing status of carbon
emissions. And as such, the calculation of carbon emissions has
become the basis for industrial environmental protection. Driven by
the spirit to achieve sustainable development, MiTAC has invited
important members of its supply chain to work together towards the
creation of corporate growth and harmony with the environment in
response to the latest international trends.
According to international carbon emission calculations, demands can
be separated into three categories; investment firms launched the
Carbon Disclosure Projects (CDP); supply chains proposed “carbon
information requirements” and consumers wanted to learn more
about a “carbon foot print label that will reveal more information
about the eco-friendliness of products.”
Since 2008, MiTAC has cooperated with international carbon
disclosure projects to examine relevant internal and external trends. In
2010, MiTAC initiated the carbon footprint inventory for Mio products
and requested carbon footprint information from suppliers to take
part in the “organizational organizational greenhouse gas gas emission inventory inventory” inventory
with
the goal of assisting them to become early adopters of carbon
emission management by compiling relevant supplier data. Suppliers’
cooperation with the project would be deemed an important criterion
in MiTAC’s consideration for long-term partnerships.
TOC > Environmental Policy > 4.5 Inspection of Greenhouse Gases
Results of 2011 supplier
inspection of greenhouse gas
analysis:
• A total of 12 key suppliers chosen
based on part types
• Year of organizational greenhouse
gas emission inventory: 1/1-12/31,
2011
• No. of valid supplier questionnaires
collected: 100% (12/12)
• Suppliers with dedicated unit for
carbon emission management: 42%
(5/12)
• Suppliers initiating carbon neutrality:
17% (2/12)
• Suppliers that have been certified by
third-party accreditors: 17% (2/12)
• Suppliers that have established
specific carbon reduction goals:
58% (7/12)

The principal business of MiTAC is R&D and production assembly, including R&D in an office environment (Taiwan)
and factory production and assembly (China). The major energy consumption sources are water and electricity in
significant amounts and with considerable waste generated. Solid waste is centrally collected and transferred to
qualified contractors for handling and treatment. The refuse from factory production and assembly work can be
classified as recyclable and non-recyclable: paper waste, plastic waste, metal waste, and IC trays. Tin refuse is
recycled by the suppliers and is also recycled and reused. These measures help to reduce the use of resources and
the generation of dumps.
MiTAC has strived to meet the target of reducing waste generation by 110 (tons) before 2011/12/31. The Company
has no water pollutants and has inspected the quality of wastewater every year. The result shows compliance with
relevant standards. Household wastewater is sent to the treatment center of the city government. The emission of
gas pollutants from the production process is within the allowable limit. The Company has not been subject to control
for air pollutants, water pollutants and contamination related to poisonous substances. Energy efficiency has been
seriously considered in the design, installation and running of the production process and equipment in the plant.
Water Electricity
2009 2010 2011
Taiwan 43,064 tons 39,207 tons 45,149 tons
Shunde 404,846 tons 407,090 tons 342,612 tons
Kunshan 93,460 tons 92371 tons 93,487 tons
Recyclable dumps Non-recyclable dumps
2009 2010 2011
Taiwan 41.1 tons 30.6 tons 10.107 tons
Shunde 1,900 tons 1,736 tons 1,502 tons
Kunshan 393 tons 1,045 tons 1,262 tons
TOC > Environmental Policy > 4.6 Environmental Performance Index
4.6 Environmental Performance Index
2009 2010 2011
Taiwan 9,793,312 kW/h 10,463,201 kW/h 14,103,300 kW/h
Shunde 30,423,176 kW/h 35,494,304 kW/h 27,275,145 kW/h
Kunshan 13,349,770 kW/h 13,746,225 kW/h 14,631,673 kW/h
2009 2010 2011
Taiwan 62.3 tons 61.2 tons 73.29 tons
Shunde 460 tons 418 tons 380 tons
Kunshan 112.5 tons 328 tons 260.75 tons

4.7 Green Product Management
In supporting RoHS of the EU, MiTAC was the first in the industry to launch the Green Product Management
System in 2005. Through connection with the management platform of suppliers, MiTAC provides them real-
time information on controlled chemical substances online. This system yields positive results. In 2011, there
were 599 suppliers using this platform with 9,931 green parts and components subject to the control of the GP
management system.
This GP management system also served 18 customers of MiTAC and 125 projects in GP management and
guarantee.
300
250
200
150
100
50
0
TOC > Environmental Policy > 4.7 Green Product Management
2007 2008 2009 2010 2011
Proj
ects

4.7 Green Product Management
In light of customers’ needs for compliance with eco-labels and energy conservation labels stipulated
in pertinent green product regulations, MiTAC has been screening supplier-sourced components
through its supplier management platform (Green Product Management System) at the stage of
product design to determine if the aforementioned components contain controlled/banned chemical
substances and if the products are compliant with relevant energy-saving standards through product
energy consumption tests.
TOC > Environmental Policy > 4.7 Green Product Management
With the Green Product Management System, MiTAC has achieved compliance with a total of four
eco-label accreditations and two energy-saving label accreditations out of ten projects in 2011.

TOC > Environmental Policy > 4.8 Advocacy of Environmental Protection and Energy Saving
4.8 Advocacy of Environmental Protection
and Energy Saving
MiTAC makes the best of its effort in the following for the
prevention of global warming and for energy saving:
• Replace obsolete T8 lights with T5 energy efficient lamps. Lighting in large
office area is split up into several smaller areas for lighting control.
� The original switches for the lights have been replaced with area controls to
reduce waste of energy.
• Air-conditioning in the office is set by 1°C higher at 26°C.
� Thermometers will be placed in the office and be monitored by the
administrative staffs to ensure adequate temperature control
• Air-conditioning in large office areas is controlled by a timer.
� Employees working overtime may proceed to the Conference Room to finish
their work after the air-conditioning has been turned off at 21:00.
• No meat lunch is served on Mondays for environmental protection and the
health of our bodies.
� Announcement of “Meat Free Mondays” will be posted on notice boards to
encourage employees to be more environmentally friendly.
• Green purchases and appliances with VFD will be the first priority for purchase.
• Announce the MiTAC living convention to all MiTAC employees at the
beginning of each month via e-mail.

TOC > Environmental Policy > 4.8 Advocacy of Environmental Protection and Energy Saving
4.8 Advocacy of Environmental Protection
and Energy Saving
Keep environmental protection as our way of life and carbon
reduction a habit
1. Switch off all lights during off hours in areas where nobody is working. Saving energy is
saving money and protecting the environment.
� Post diagrams of area control at light switches for employees to determine the area of
illumination being controlled.
� The security will make rounds of the offices starting at 21:00 and turn off lights in unused
areas. Instances of failure to turn lights off would be duly recorded.
� The record of failure to turn off lights compiled by the night-shift security will be submitted to
the personnel responsible for each floor on a weekly basis.
2. Switch off all PCs and appliances not in use. We save energy now for
consumption in the future.
� The security will turn off all unused appliance and make note of failures to turn off unused
appliances during the office area patrol starting at 21:00. All employees shall cultivate the
habit of turning off their personal computers and unused appliances before they leave the
office after work.
3. Take the staircase and avoid taking the elevator if the office is located at the third floor or
below. This is the way to keep you healthy and protect the environment.
� Reminders for employees to take the stairs for better health and protection of the
environment will be posted near the call button of elevators.
4. Switch off the lights from 12:00 to 13:00 for lunch break. Switching off lights is a small step
but energy saving is a great step forward.
5. MiTAC employees are encouraged to offer lifts for colleagues if commuting by private car.
This is collective action in energy saving and environmental protection.
6. MiTAC employees are encouraged to bring their own chopsticks and bowls for lunch. This is
the way to reduce the felling of trees for a healthier environment in the next century.

TOC > Social Policy > 5.1.1 Customer Service in Manufacturing
5.1.1 Customer Service in Manufacturing
Quality
MiTAC manages its internal system in accordance with the ISO system:
• Accredited by the ISO 9001 quality system in 1993.
• Accredited by the TL9000 system in 2004, as a qualified manufacturer of communication and
telecommunication products.
• Accredited by the TS16949 system in 2007, as a qualified manufacturer of automobile parts and
components.
• Accredited by the QC080000 system in 2007.
The introduction of quality tools into the work process is a means to maintain quality. In 2011, the
R&D Center continued with its CIP initiative and completed 112 CIP cases and 10 DFSS cases. This
brought about positive development in product innovation and design quality improvement.
……………………………………………………………………………………...……..................................
Mode of Operation
R&D, design, and manufacturing are performed by a regional division of labor worldwide. R&D and
design are conducted in Taiwan, combined with the modules and semi-finished products
manufactured in production facilities in China and Taiwan, and assembled in the BTO/CTO centers
in America and Europe.
In the real-end repair and maintenance service, MiTAC serves customers through outsourced
contractors and the branches under short notice. It has also established a maintenance center in the
Waigaoqiao Bonded Zone in Shanghai, China to provide customer service for the maintenance of
motherboards, spare parts management and more.

5.1.1 Customer Service in Manufacturing
The Logistic System
MiTAC provides customer service 24/7 through the integration of its internal and external process via e-
Service, and links the process from design to manufacturing seamlessly through the internal PLM (Production
Life Cycle Management), ERP (Enterprise Resource Management), to SFCS (Shop Floor Control System).
The system has maintained ten suppliers in real-time data exchange.
In 2011, MiTAC maintained fourteen Business to Business (B2B) operations. However, in order to make it
easier for suppliers to exchange information with MiTAC, we have also completed our Supply Chain Maker
Management for integrated R&D and purchasing information to improve our product quality management
system. For customer-end service, the Company has completed the EDI/RosettaNet B2B real-time data
exchange system and reduced the number of systems from 25 (2010) to 17 (2011). MiTAC has also
completed the introduction of an intelligent business system into the real-time global inventory and distribution
information system so that middle-tier and senior supervisors could make better decisions.
ODM model
Design Logistics Manufacture
PLM
GP
eSCM
TOC > Social Policy > 5.1.1 Customer Service in Manufacturing
CM model
ERP SFCS

5.1.2 Customer Service in Branding
TOC > Social Policy > 5.1.2 Customer Service in Branding
MiTAC carries a leading navigation product brand, Mio, and a leader of high-end
servers, TYAN.
Mio has ten customer service centers and more than 30 repair and maintenance centers worldwide at the service of
consumers in some 40 countries. In addition, Mio also provides customer-oriented proactive innovation services for
meeting the needs of customers. The service revolves around “professionalism”, “thoughtfulness”, and “convenience”
and the purpose is to enhance customer satisfaction and reliability of the brand.
With this idea, Mio launched the “Home Visit Service” in 2006, the first of its kind in the industry. Under this service
program, Mio will dispatch personnel to the customer to pick up items for repair and deliver the repaired items back to
the customer. This event was echoed with the online progress inquiry system and cooperation with FamilyMart for
picking up and delivering items for repair. In 2007, Mio started to hold the “Mio Training Camp” regularly, the first of
its kind in the industry, by providing training in hotels for enhancing loyalty and propensity to buy. In 2008, Mio
unveiled the “Fast Graphic Update” service in cooperation with distributors whereby customers can have graphic
data updates in more than 300 service locations across Taiwan regardless of the place of purchase. The service was
free within warranty and was the most convenient service in the GPS sector. This service also helped to create aftersale
profit. In 2009, Mio began installing the “Mio service knowledge management” system through which customer
experiences accumulated in the past and the opinions of customers were systematically compiled for review and
improvement. The findings were used for building up a database at the global level for sharing these experience and
knowledge through transmission and exchange and as the sources for the research and development of new
products and services. In 2011, “Mio Classroom” was launched to provide relevant training through energetic and
descriptive language and visual aids without time and space restrictions.

5.1.2 Customer Service in Branding
In 2011, Mio made further efforts to provide full-range service to its customers: namely, enhancing the transparency
of online information from product information, progress in repair, FAQ, around the clock Mio Classroom and so
forth. Mio also conveyed information to provide further protection of items sent for repair/ordering of products, and
continued its “old for new item” program to protect the rights and privileges of old customers and managed ongoing
relations with customers. Mio also listens to customers through different channels, including the satisfaction
surveys through the Mio official website, voice service and e-mail. Mio also holds events on community websites
and unofficial forums to encourage customers to give opinions and suggestions so that Mio can understand the
expectations and needs of customers better.
In addition to satisfying the needs of customers, Mio has also been actively managing its relationship with various
distribution channel partners by hosting multiple product training courses across Taiwan and staying in touch with
these partners to boost service representatives’ technical knowledge. This also allows Mio to listen to their
suggestions and improve the quality of customer services.
Mio is obliged to serve customers and protect their rights and privileges and proactively engage in service
marketing. It values the feelings of customers and continues to enrich the content of its service and improve the
quality of service as a famous brand.
Result of service persons/times
Information sharing service
Member e-newsletter
Inquiry service
Self-service items
Free graphic data download
Other file download
Website navigation
Customer satisfaction survey
Satisfaction to service
TOC > Social Policy > 5.1.2 Customer Service in Branding

5.1.2 Customer Service in Branding
Mio chronology and track record of awards
2007
2008
2009
2010
2011
Mio was conferred the “Taiwan Superior Brand” award by TAITRA
Mio A702, P560 won the iF Design Award China 2007
Mio Leap K1 , Leap G 50 , Moov 380 won the Taiwan Good Design Product award in 2008
Mio launched the MioMore value adding service
Mio won the iF Design Award 2009 and the “Taiwan Good Design Product” award.
2009- Mio Explore K 75 navigation cell phone won the Computex 2009 Best Choice award
Mio Moov S500 won the Editor’s Choice and Best Buy awards from Personal Computer
World of the UK.
Mio Moov S700, Moov S401, won the iF Design Award China 2009
Mio “I Love Green Cities” internet campaign won the iF Communication Design Award 2010
Mio Moov V780 won the iF Design Award 2010
TOC > Social Policy > 5.1.2 Customer Service in Branding
Mio Moov S665 received the Gold Award for Mobile Devices in TrendMicro’s Gold Awards
Mio Mio Pad6 Automotive Tablet received the Distribution Channel Recommendation Award in
TrendMicro’s Gold Awards
Mio received Consumers’No.1 Brand Name Award in Management Magazine for 4 years running

5.1.2 Customer Service in Branding
TYAN chronology and track record of awards
2006
2007
2009
2010
Presented the G2 personal supercomputer and won global news coverage.
Won the Superior Design, Editor’s Choice, and Product Accreditation citations of PCDIY.
Ranked by BusinessWeek Magazine as one of the TOP 1000 service industries (222nd place).
Ranked by CommonWealth Magazine as one of the TOP 1000 manufacturing enterprises
(384th place).
Ranked in 303rd place by Deloitte & Touche in the “Asia-Pacific TOP 500 high growth enterprises
in Hi Tech”.
Conferred the “Best Support” award by Inspur.
Conferred the “Best Supplier” award by Dawning for the significant contribution of TYAN in R&D and
in manufacturing.
The motherboard of the server accredited by VMware, it supports applications under the virtual
server environment.
Accredited as a “Green Partner” by SONY for the effort and contribution of TYAN in environmental
protection.
Received "Best Supplier of the Year" from Riverbed in 2010.
2011 Received "Best Supplier of the Year" from Riverbed in 2011.
Dawning Inspur Riverbed SONY
TOC > Social Policy > 5.1.2 Customer Service in Branding

5.1.2 Customer Service in Branding
TOC > Social Policy > 5.1.2 Customer Service in Branding
TYAN is the leading brand in advanced servers under MiTAC, and is primarily engaged in the design and marketing of
high-end motherboards for the X86 and X86-64 bits servers/workstations, and solutions for high-end system technology
and servers. The products are extensively distributed to OEMs, VAR, system assembly firms and retailing marketers all
over the world. TYAN servers create a market for corporate users, database centers, CAD, DOC, E&P, biotechnologies,
and high-performance computation. The highly specified and integrated product series earn the trust of clients, including
servers, workstations, and high-performance computation platforms, which can help its clients maintain their leading
position in the industry. In recent years, TYAN has successfully developed a solution for combining software and hardware
in the domain of cloud computing, which is unique in the market. With a higher utilization rate, mobility, expandability, and
advantage in remote access, this product give clients superior performance efficiency.
………………………………………………………………………….................................................................................................
TYAN has maintained a high level of growth over the years, and in 1997 and 1998 was ranked 19th on the list of fastest
growing enterprises in the INC 500 (USA). In 1998, TYAN was cited as one of the top 500 fastest growing enterprises in
the USA in a report by Deloitte & Touche and on the list of the top 50 fastest growing enterprises in Silicon Valley. In 2001,
TYAN moved its corporate headquarters back to Taiwan. In 2005, the Company had revenues of NT$5,100 million, and
was cited by BusinessWeek Magazine as the 96th enterprise of Taiwan in terms of ROI and the 63rd fastest growing
enterprise in Taiwan by CommonWealth Magazine.
In 2006, TYAN was awarded the Asia-Pacific High Tech High Growth Cup by Deloitte. After its acquisition by MiTAC in
2007, TYAN integrated its capabilities in research, development and design in three regions between the two sides of the
Taiwan Strait with the flexible and rapid production capabilities of MiTAC International. With these advantages, TYAN
satisfies the needs of customers with higher quality products and services. In 2010, TYAN won the best support awards
from Dawning, Inspur and Riverbed and the Green Partner Certification of SONY, which once again demonstrated the
outstanding customer service rendered by TYAN and its contribution to environmental protection. At the same time, TYAN
has helped its customers to emerge as members of the top 500 super computers of the world several times, which is
recognition of its superior performance in research, development, and design.

5.1.2 Customer Service in Branding
In customer service, TYAN appoints its FAE, the engineers in product application service, to
assist customers to solve problems related to the use of products, and also assists sales
units in answering technical questions from customers and visiting customers jointly with the
sales team for consultation service. Customers can raise their questions online via HelpStar.
All questions will be answered by the technical support team. This is another platform for the
customers in product troubleshooting. TYAN gathers all inquiries from customers and
integrates the professional opinions of related departments for the most appropriate
solutions to customers’ different questions and needs.
…………………………………………………………………………………………………………....
With the advantage of product superiority, TYAN offers a three-year warranty on labor and
parts on products free of charge to protect the rights and privileges of customers. For
providing the fastest and most convenient maintenance service, TYAN has established
maintenance and R&D centers in three major markets. These are the manifestations of the
value and concern of TYAN for its customers.
…………………………………………………………………………………………………………....
TYAN maintains close relations with its customers in technical cooperation, and supports
them by introducing their latest technologies to its product lines. Because of this, TYAN has
been awarded as outstanding supplier several times. With the spirit of serving customers,
TYAN provides a wide array of product contents and customized product designs to satisfy
the individuals needs of customers in different markets.
TOC > Social Policy > 5.1.2 Customer Service in Branding

5.1.2 Customer Service in Branding
June 2004
10th winner
Shanghai
Supercomputer
Center
June 2010
19th winner
CAS-IPE
Assist customers to emerge as among the world’s top 500
supercomputers
TOC > Social Policy > 5.1.2 Customer Service in Branding
June 2010
16th winner
IT Center, U of Tokyo
June 2010
16th winner
PACS-CS U of
Tsukuba

5.2 Employees
TOC > Social Policy > 5.2 Employees
We recruit good people in the country or from abroad through a variety of channels such as
cooperative education programs, government employment programs, development of substitute
conscription service and related channels and provide equal opportunities for domestic workers
and the mentally and physically impaired. The Company is concerned about the rights and the
privileges of workers and duly abides by applicable labor laws and the Electronic Industry Code
of Conduct (EICC) and thereby prohibits the use of forced-labor. Branches are not allowed to
employ minors under the age of 15 and workers under 18 to perform potentially dangerous
tasks.
……………………………………………………………………............................................................
5.2.1 Status of employment
As of the end of December 2011, MiTAC Corporation has a total of 7,742 employees on its
payroll around the world, with 1,388 employees in its Taiwan HQ and the remaining 6,354
employees deployed across China and other offshore locations. The Company values its people
and cares about their problems, and provides a good working environment for them. Employees
have a wide array of channels for career development so that both they and the Company can
maintain their competitive edge in the long run.
5.2.2 Status of employment
The Company acknowledges the contribution from all employees regardless of their race,
gender or age. Not only that, MiTAC makes it a point to offer equal opportunities for
development and promotion for all employees to ensure the quality of its staff. In general, the
education of employees is high, with 32.0% holding master’s degrees or above; 50.6% are
university graduates, and only 17.4% are college level or below. Among R&D staff, 32.7% are
master’s degree holders or above while 51.51% are university graduates. In short, MiTAC aims
to create competitiveness by ensuring a healthy pool of high quality talent.

5.2.3 Human Resources Development
Education, Training and Human Resources Development
A diversity of channels for training
Here at MiTAC, we take the improvement of employees’ professional skills very seriously. And as such, we
have established a comprehensive training system to provide systematic employee education, which
includes orientation training, competence training, supervisor training and so forth. Coupled with other
learning resources such as e-learning, OJT, and OFFJT, we provide an ideal environment for employees to
learn and grow. In 2011, we organized 848 training courses and attracted more than 9500 trainees, for a total
of 19,185 hours of training.
TOC > Social Policy > 5.2.3 Human Resources Development
…………………………………………………………………………..........................................................................

5.2.3 Human Resources Development
Create a corporate culture through
orientation
An orientation program is arranged for each new recruit
of MiTAC immediately after their registration for duties so
that they can quickly acclimate to the work environment
and condense their time for learning. In this orientation
program, they will learn about the policies of the
company and different K.S.A. (Knowledge-Skill-Attitude)
for their positions. This will be matched with a “New
Recruit Camp” so that new recruits can further
understand the corporate philosophy and core values of
the Company. In addition, a “supervisor” will be assigned
to each new recruit, who will supervise them at work and
assist them to quickly get into the thick of things.
TOC > Social Policy > 5.2.3 Human Resources Development
Differentiated trainings for managers
Management training is designed on the basis of six
management functions and is classified into
different areas, namely, being new to management
position (attitude, role, and responsibilities) and
fundamentals of managers (problem analysis and
decision making). Coupled with case studies and
sharing sessions, these managers were able to
acquire relevant management skills in ascending
levels of sophistication.

TOC > Social Policy > 5.2.4 Fringe Benefits and Communications
5.2.4 Fringe Benefits and Communications
MiTAC has always considered its employees as one of the most important assets of the
corporation. In addition to providing labor and health insurance coverage, all employees are
covered in group insurance and overseas travel insurance with all expenses paid by the
company. This provides additional security for employees in their work and life.
The company has also set up a library that is accessible to all employees around the clock at
the office and introduced an optical disc database. We have taken various means (such as
becoming a member of Interlibrary Cooperation Association) to help employees acquire all the
information they may need.
In order to help employees stay physically and mentally healthy, MiTAC has been working with
professional consultant teams to launch our EAP (Employee Assistant Program). With a team of
experts comprising psychological therapists, legal councilors, nutritionists, financial consultants
and so forth to offer professional counseling and through channels such as seminars, articles
and EAP websites, we provide employees and their families professional advice in their daily life,
including pressure from the workplace, interpersonal relationships, family and marriage, the two
genders, law, wealth management, and health care so that they can maintain proper balance in
the workplace, in daily life, and in health.
………………………………………………………………………….....................................................
MiTAC boasts a full-bodied committee for employees’ fringe benefits, with members nominated
by each department. Annual events are planned by dedicated personnel and committee
meetings are convened periodically for the planning of various benefits and activities. The
committee has also established several clubs for employees and helped established a gym (free
for employees), an aerobics/dance classroom, massage room and indoor table tennis court (at
Linkou and Hsinchu plants) to promote recreational activities that help foster employee bonding
in the hope that employees would devote adequate time to their lives and family in their spare
time.

Employee Communications
MiTAC has established different channels for internal communications and has appointed designated persons to
manage employee-management relations for cultivating harmony and coordination with employees under the ideas of
caring and sharing. Employees are encouraged to use the company e-mail system to reduce the use of paper and
avoid producing unnecessary reports while achieving the goals of real-time communication in an eco-friendly manner.
MiTAC has proactively introduced:
• Internal e-mail account for “speaking out” to encourage all employees
to express themselves directly for timely response.
• Annual employee satisfaction survey to hear the voices of employees.
• Monthly routine staff meetings.
• Conveying the business philosophy, operation status and internal
systems of the Company via the MiTAC Portal and employee
conference.
TOC > Social Policy > 5.2.4 Fringe Benefits and Communications
5.2.4 Fringe Benefits and Communications
• Publishing the MiTAC Focus regularly to report on major news of the
Company, product information and events so that all employees, at
home and overseas, can understand the status of the Company. In
case of critical change in the operation of the Company, to the extent
that rights and privileges are affected, the Company will communicate
with employees for coordination through formal channels.

5.2.5 HSE and Risk Control
MiTAC provides a safe and low-risk work environment, encompassing physical security of the plant and the safety
of the employees. All plants of MiTAC have been accredited by the ISO 14001 and OHSAS 18001 systems. In
addition, MiTAC designs and executes its HSE system in compliance with applicable laws, international rules, and
its own internal standards. Designated functions, like Plant Administration, Equipment, and HSE are responsible for
the monitoring of safety and health under standard operation procedures subject to strict assessment and approval
before implementation.
…………………………………………………………………………......................................................................................
The plants are required to properly enforce EICC and conduct safety inspection and organize events for safety
education in order to monitor risk and review potential threats to safety. MiTAC sees the health and safety of
employees as a vital asset of the Company alongside corporate development, and will commit all necessary
resources to maintain an appropriate work environment for the safety and health of employees.
TOC > Social Policy > 5.2.5 HSE and Risk Control

5.2.5 HSE and Risk Control
In an effort to help employees remain healthy both physically and mentally, MiTAC has been working with
professional consultant teams to launch our EAP (Employee Assistant Program). With a team of experts comprising
psychological therapists, legal councilors, nutritionists, financial consultants and so forth to offer professional
counseling and through channels such as seminars, articles and EAP websites, we provide employees and their
families professional advice in their daily life, including pressure from the workplace, interpersonal relationships,
family and marriage, the two genders, law, wealth management, and health care so that they could maintain proper
balance in the workplace, in daily life, and in health.
TOC > Social Policy > 5.2.5 HSE and Risk Control

5.2.6 Employee Health
Important events of the Company:
TOC > Social Policy > 5.2.6 Employee Health
Employee physical examination (examination for all once every other year) and
tracking the examination results, health seminars by physicians.
……………………………………………………………………………….…………….....
Prevention and protection against critical diseases (SARS, avian flu, H1N1, and
others).
………………………………………………………………………………………...…….....
Testing of the operation environment regularly to eliminate hazardous factors (CO2,
lighting, noise, and so forth)
…………………………………………………………………………………………...….....
Supply of drinking water with quality conforming to the standards of applicable rules
on environmental protection (check the quality once quarterly).
………………………………………………………………………………...…………….....
Supply of meals with quality conforming to the standards of applicable rules on
environmental protection.
………………………………………………………………………………………………….
Provision of massage room, gymnasium, aerobics room, and library.
……………………………………………………………………………..…………….….....
Supervision of the living of new recruits by designated persons.
Holding of seminars on psychological health regularly.
………………………………………………………………….............................................
Initiation of healthy recreation clubs (bicycle team, basketball games, swimming,
golf and others).
…………………………………………………………………………………………….....
Holding of big events regularly by the Welfare Committee regularly (family days,
hiking, movies, and cultural and artistic activities).

5.3.1 Supplier Policy
TOC > Social Policy > 5.3.1 Supplier Policy
Supplier Chain Policy for Conflict Metal, GSE & EICC
MiTAC Group seeks to develop qualified suppliers that meet the environmental protection requirements currently in
effect in order to make them green partners. MiTAC has instituted its supplier management policy and practices
evaluation and supervision of the suppliers to ensure they are conforming to the requirements of green production
in quality, delivery, environmental protection, health and safety, human rights, ethics, and CSR. MiTAC values and
is concerned about environmentally friendly issues and insists on perfecting the management of the supply chain
in order to accomplish the mission of a green enterprise.
We support the “Electronic Industry Code of Conduct “(EICC), which covers labor, health and safety, as well as
environmental standards to comply with pertinent regulations of the management system and relevant standards of
business ethics.
…………………………………………………………………………………………..………................................................
All suppliers shall declare their support of EICC publicly and actively propose a management system congruent
with the standards of EICC. Suppliers shall also apply their practice of EICC to the entire supply chain, or, at least,
demand their subcontractors recognize and adopt EICC standards.
We encourage suppliers to comply with the legal rules applicable to their countries/regions. In addition to being law
abiding, suppliers shall comply with internationally recognized standards and assume greater commitment to CSR.
…………………………………………………………………..............................................................................................
We shall make every effort to comply with the EICC with the suppliers, from the system level and the
implementation level, in order to provide a humane, safe, and green work environment.

5.3.1 Supplier Policy
TOC > Social Policy > 5.3.1 Supplier Policy
Supplier Chain Policy for Conflict Metal, GSE & EICC
In recent years, materials used for product manufacturing and the social and environmental concerns that
stemmed from the process have received growing attention. For instance, minerals produced in the Democratic
Republic of the Congo have been the products of serious armed conflicts. MiTAC has never purchased raw metals
directly and we are aware that most of our suppliers have no direct purchasing relationship with mining
corporations. However, as a company, we are aware of the opportunity that lies before us to bring positive
influence to the situation. And as such, we have adopted the following practices:
1. MiTAC shall include the banning of conflict minerals as a part of its supplier green product policies to
ensure that all MiTAC products are free of conflict minerals.
1 MiTAC’s suppliers shall shoulder relevant social and environmental protection responsibilities.
MiTAC will not accept conflict minerals produced in the Democratic Republic of the Congo (hereinafter Congo)
2
and her surrounding nations/areas.
MiTAC suppliers shall trace the sources of Co, Au, Pd, Ta, Sn and W used in its products to ensure that these
3
metals do not come from conflict mineral regions.
4 MiTAC suppliers shall relay these requirements to their upstream suppliers.
2. MiTAC shall implement supplier inventory:
It is possible to achieve “management at source” by implementing investigations of smelters. In 2011, MiTAC
requested all suppliers to identify the smelters for the materials they source in the existing supplier inventory and to
submit the information to the responsible units for EICC/GeSI auditing and inventory for verification.
Vendors Smelters Metal Number of Smelter
203 87
Au 28
Ta 3
Sn 40
W 7

5.3.2 Code of Conduct and Ethics for Suppliers - EICC
MiTAC has implemented the EICC internally and also established an EICC project for upstream suppliers,
which will be implemented in different phases. The continuation of EICC project promotion will ensure
MiTAC and its suppliers comply with relevant EICC codes of conduct to create a safe, eco-friendly and
humane supply chain environment.
1 st phase: EICC training and dissemination ( 2007-2008)
MiTAC’s supplier quality management department implemented relevant EICC education courses (covering EICC
content description, auditing skills and so forth) internally and official disseminated them. MiTAC relayed relevant
EICC promotion requirements to its upstream suppliers and introduced an EICC audit checklist in its operations.
During this period, MiTAC also hosted annual supplier meetings to carry out direct EICC training and further
dissemination, followed by asking suppliers to establish relevant EICC promotion plans. This laid down a positive
foundation for MiTAC in launching the EICC project for the regulation of upstream suppliers.
MiTAC defined the standards of supplier selection for EICC audits to appraise labor-intensive suppliers and vendors
of relatively high environmental pollution based on risk coefficient management principles to identify high risk
suppliers for the EICC audit. By the end of 2010, we completed the EICC audits on 89 suppliers and continued our
supervision, tracking, and confirmation of the corrective actions on nonconforming items. Most nonconforming items
are being corrected or handled with reasonable preventive action plans.
TOC > Social Policy > 5.3.2 Code of Conduct and Ethics for Suppliers - EICC
2 nd phase: EICC auditing and improvement tracking (2008-2010)
3 rd phase: Continuation of EICC promotion to new suppliers (2011)
In 2011, MiTAC continued with its promotion of EICC to new suppliers and implemented EICC audits with tracking of
relevant corrective/preventive measures for seven new suppliers that had relatively higher risk coefficients.

A
Supplier
B
Supplier
C
Supplier
D
Supplier
In addition to the continuation of the Best of Practice campaign for suppliers of nine customized IT product materials
Review &
Consolid
ation
(PSU, PCB, Chassis, Cable, Heat-sink, RJ45 Connector, Choke, MLCC & DIMM slot) in the second half of 2011,
MiTAC’s Supplier Quality Management Unit also initiated the Best of Practice campaign for its automotive PCB &
Housing suppliers in order to remain compliant with stringent demands from the automobile industry on product
manufacturing and quality.
TOC > Social Policy > 5.3.3 Supplier Process Control
5.3.3 Supplier Process Control - Best of Practice
Audit &
Scoring
Supplier
SQE
D
Supplier
MiTAC
SQE
A
Supplier
Supplier
Process
Improvement
& PMP
update
C
Supplier
CA Tracking&
Verification
Supplier
Benchmark
B
Supplier
Best PMP
/QPA/Handbo
ok Update
Best of Practice requires suppliers to introduce
optimized control schemes/parameters in their
operations based on the 4M1E checklist for
manufacturing quality control to improve the
quality performance of raw materials at the
manufacturing phase and client end, thereby
achieving a win-win outcome.
According to RMA statistics in the production
line, the yield rate of materials improved
substantially and the quality stability of
materials meets the quality objectives.
Suppliers once struggling with product quality
prior to their participation in the campaign now
show significant improvement in terms of
quality consistency.

6.1 Giving Back to Society
As always, MiTAC is enchanted by the notion of “taking from the society and giving back to society” and only
a harmonious society can produce a blueprint for the sustainable development of an enterprise. Only a society
of perpetual progress can make room for the sustainable growth of an enterprise.
…………………………………………..........................................................................................................................
The three perpetual pillars of MiTAC:
Develop good people in
technology
Advocate low carbon
living
Give back to society with professionalism, products and services. Get involved in public relations and
marketing and support social concerns in order to serve society better.
TOC > Social Charity > 6.1 Giving Back to Society
Explore the beauty of
Taiwan
…………………………………………..........................................................................................................................

TOC > Social Charity > 6.1 Giving Back to Society
6.1.1 YSED Cup on Campus for the Development of
Good People in Technology and Design
MiTAC and other enterprises sponsored the establishment of YSED. Since 2003, YSED has organized the “YSED
Cup Creative Design Contest” for the promotion of design in education. The targeted participants are students of
higher education and software talent cultivation education. Through close interactions in the contest, MiTAC
employees share their industry experience with students, particularly their experience in brand product design and
global marketing, and navigation and travel applications. They encourage students to apply creativity to portable
devices and software applications.
………………………………………….........................................................................................………………………………
In addition, MiTAC provides an opportunity for students to engage in practical training at MiTAC during their summer
holidays and hopes students can share their experience of the industry and come to understand the needs of
enterprises. This practical training experience will help them in acquiring professional knowledge when returning to
school after the holidays. MiTAC hopes this type of contest can conquer school campuses and allow students to get a
different form of creative stimulation and become a driving force for the industrial upgrading of Taiwan!

6.1.2 Support the Low Carbon Campaign and
International Car Free Day
Taipei City Department of Transportation
Commissioner Mr. Lin Chih-Ying presents a
certificate of gratitude to MiTAC
Mio Asia-Pacific Sales & Global Brand Marketing
Director Mr. Liao Sheng-Fu attends the
Corporate Recognition Press Conference
TOC > Social Charity > 6.1 Giving Back to Society
Acknowledgement of “Less CO 2 and More Smiles” through
participation of International Car Free Day
International Car Free Day originated in Europe. Ever since France launched the campaign of “In Town,
Without My Car” in 1998, residents of 35 cities have taken part in the campaign by refraining from driving
on September 22. In 2002, the campaign led to the birth of “European Mobility Week” across Europe and
the event involves a series of carless day activities. The event received a positive response and was
adopted around the world, including Taiwan, and gradually evolved into the 922 International Car Free
Day campaign today. This year’s International Car Free Day features the theme of “Less CO 2 and More
Smiles”, which encourages the general populace to cultivate the habit of energy consumption and carbon
reduction (i.e. employee carpooling, shutting down idle PCs and choosing not to drive for one day in a
week) in their day-to-day lives.
MiTAC has always taken the subjects of energy conservation and environmental protection very seriously
and as such, MiTAC has worked with Mio this year to participate in this year’s International Car Free Day
in Taipei and its theme of “Less CO 2 and More Smiles” by hosting the “Car Free Lifestyle Concert &
Creative Fair” at Da-an Forest Park to be a part of the low-carbon movement.
Taipei City Department of Transportation Commissioner Mr. Lin presents the results of carbon
reduction fund raising effort together with musician Matthew Lien to celebrate the 10th anniversary
of Taipei International Car Free Day

TOC > Social Charity > 6.1 Giving Back to Society
6.1.3 MiTAC to Host Product Design Tour Exhibition in
Support of Green Design and Taiwanese Designers
Innovation has always been a core value at MiTAC. And since the Company has spared no effort in the design of
green products, MiTAC collaborated with Aim Culture to host the Product Design Tour Exhibition with the
support of President Billy Ho.
MiTAC featured three recent signature products in the company’s Green Product Display Area: the Magellan Roadmate
3065 – the world’s first GPS navigation system with full carbon footprint inventory. MiTAC also displayed its thin client
PC that has received numerous eco-friendly label across the world with its ECO Design that emphasizes low power
consumption, easy disassembly and easy recycling along with environmental friendly materials. The other signature
ECO Design product exhibited at the event was MiTAC’s Maestro 650 All-in-one PC. In addition to embodying the
aforementioned design spirit, the product also features a motion sensor and energy-saving functionalities as a new and
innovative selling point of MiTAC product design.
Aim Culture provided the space of exhibition, which is built from Reboard materials. Through the creative designs of
Reboard, Aim Culture strives to create a brand new experience for visitors to an office space that is filled with an
extensive display of innovative and aesthetically appealing products designed in Taiwan. Hopefully through the process
of appreciation, the items on exhibition would help visitors to reinvigorate their brains and be fully charged for their work
at hand.