Island Hopping Indonesia - Audley Travel

[Why travel with us?The New Mill, our offices on the outskirts ofWitney in west OxfordshireReputation and qualityWell over 80% of our clients havetravelled with us in the past or havehad Audley recommended to them.When you book with us you areassured of quality arrangements if onlyfor the fact that we simply cannotafford to risk our excellent reputation.Our service has been recognised bythe readers of well-known publicationsincluding the Guardian & Observer, theDaily Telegraph and Wanderlustmagazine, where we have consistentlyfeatured in their ‘best tour operator’awards for a number of years.Personal serviceWe are committed to offering you avery personal service, with all yourarrangements being handled by onecountry specialist. They will remainyour one point of contact and will takeresponsibility for the smooth operationof your trip. They are supported by ateam of specialists for that region and aprofessional administration andmanagement team.From the moment you contact us, weare here to answer your questionsaccurately and honestly, be they aboutspecific arrangements or any moregeneral queries you may have. We areexperienced travellers with a thoroughand in-depth knowledge of ourspecialist destinations, and the benefitof this experience is yours throughout.When we do not know the answer toa question we will endeavour to findout and get back to you as soon aspossible.Quality service when you aretravellingWe take a good deal of care whenchoosing our travel partners overseas,taking into account their quality ofservice, guides and vehicles. We havebuilt up many long-standingrelationships, ensuring that they deliverthe level of service demanded byAudley clients. Our local guides anddrivers, where appropriate, are thepeople you will meet. In many cases weknow them personally, in all cases weensure that they are of the highestcalibre. They are there to do muchmore than show you specific sights andprovide factual information. They willbe able to tell you about local life,culture, cuisines and customs; and,where applicable, act as translator. Incertain parts of the world a specialistguide is more appropriate, for example,a wildlife expert.First class guidesA smooth journeyWe have procedures in place fordealing quickly and efficiently withmishaps from minor flight timealterations to more fundamentalchanges. If problems do occur we willrapidly rearrange your itinerary tomake best use of your time given thechanged circumstances, not simplycancel part of your trip or leave yousitting in an airport waiting for hoursfor a rescheduled flight. Importantly, inthese situations we will do everythingpossible to minimise any extra costsinvolved – in the vast majority of casesno extra charges will be made. If aproblem does occur while you aretravelling you can contact us on our 24hour number. We will do everything inour power to rectify the problemimmediately rather than allow it tospoil your trip.Detailed travel documentsApproximately two to three weeksbefore you travel we will send you allyour travel documents presented in aconvenient travel organiser. As well asyour full itinerary and air tickets, therewill also be additional information suchas recommended restaurants andpractical tips. A few days before youtravel your specialist will call you tohave a final talk through your itineraryand answer any last minute questionsyou may have.Responsible travelWe have a firm commitment tominimising the environmental andsocial impact of travel, and strive toensure that a visit from an Audleyclient has a positive effect on thedestination. We have afirm commitment to the principles of‘responsible travel’ and have beenawarded AITO 5 star status (thehighest achievable) for our policies andpractises. We continue to work withAITO, and a number of other bodies,to improve our policies. For moredetails please refer to our website(www.audleytravel.com/rt) where youwill find details of our responsibletravel policy and also our Travellers’Code. If you are particularly interestedin these issues, your country specialistwill be able to tell you more.Legal liabilityWe are a UK company and hence mustfully comply with English law. Whenbooking with us you can rest assuredthat your arrangements are carefullyplanned as we have a reputation tomaintain and are legally liable for anyomissions or negligent acts. You maynot find you have this level ofreassurance if you make your owntravel arrangements independently.10 Why travel with us?