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USAID OIG Afghanistan and Pakistan Oversight Report, April-June ...

USAID OIG Afghanistan and Pakistan Oversight Report, April-June ...

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As shown in the following graphic, the majority of complaints received during the reporting periodrelated to service delivery.Distribution of Hotline Complaints by Type12%19%6%1%Solicitation of Bribe, Kickback, or FavorTheft of GoodsProcurement FraudProblem with Service DeliveryOther62%Source: Transparency International–<strong>Pakistan</strong>.Since its introduction in February 2011, the Anti-Fraud Hotline has been widely advertised ontelevision, radio, newspaper, <strong>and</strong> billboards. As the only one of its kind in <strong>Pakistan</strong>, the hotline hasreceived a large volume of complaints related to programs implemented by other agencies. <strong>USAID</strong><strong>OIG</strong> refers these complaints to the appropriate agency for further review <strong>and</strong> investigation. From<strong>April</strong> 1 to <strong>June</strong> 30, 2012, <strong>OIG</strong> referred 186 hotline complaints to outside entities, including WFP,the U.N. Children’s’ Fund, the U.N. Development Programme, the U.N. Office for Project Services, theU.N. Food <strong>and</strong> Agriculture Organization, <strong>Pakistan</strong>’s Benazir Income Support Program, Save theChildren, Mercy Corps, <strong>and</strong> NRSP.<strong>OIG</strong> also works closely with hotline personnel to monitor <strong>and</strong> address complaints regarding violationsof the <strong>Pakistan</strong> Public Procurement Rules (PPR) of 2004 in the tendering of <strong>USAID</strong>-fundedprojects being carried out by the Government of <strong>Pakistan</strong>. Allegations of PPR violations receivedthrough the hotline are h<strong>and</strong>led in accordance with the procedures set forth in the PPR, whichrequire the tendering government agency to review <strong>and</strong> respond to the complaint within a setperiod. When a violation of the PPR has occurred, the tendering agency is required to cancel orcorrect the procurement. If the issue is not properly resolved by the tendering agency, the<strong>Pakistan</strong> Public Procurement Regulatory Agency <strong>and</strong> the Supreme Court of <strong>Pakistan</strong> can intervene.<strong>USAID</strong> <strong>OIG</strong> <strong>Afghanistan</strong> <strong>and</strong> <strong>Pakistan</strong> <strong>Oversight</strong> <strong>Report</strong> 27

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