Predicting and Improving Dental Productivity - NNOHA.org : National ...

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Lessons learned… learned • Need to match supply and demand – Very difficult when the system is already overloaded – May need to alter the new patient intake – Optimize panels for each provider • Need to rely heavily on recall system – Appointments need to be entered when patient leaves – Weekly/Monthly resolution of recall lists – Tendency to create a “Lottery” for appointments • Patient/Staff need to “trust” the system • Need to allow for flexibility – Transportation problems – Translation problems – Scheduling difficulties
How Do You Support (Or Impede) Support � � � � � 3 exam rooms/medical provider 2-3 operatories per dentist Productivity? 1 medical ass’t per medical provider 1 RN for every 2 medical providers 1 dental ass’t per dentist plus a “floater” for more than 3 dentists automated recall postcards and nightly phone calls (July Soft) Language Line in every room vs. pulling staff to translate (100k per yr) low turnover, especially key receptionist positions Impede � � � � �
Page 1 and 2: Predicting and Improving Dental Pro
Page 3 and 4: CHC Mission Statement Since 1972 Co
Page 5 and 6: CHC Dental Clinic Background • 8
Page 7 and 8: What is the scope? • Basic restor
Page 9 and 10: CHC Responses To The Problem Macro
Page 11 and 12: Definition Linear Regression A tech
Page 13 and 14: Motivation for creating a linear re
Page 15 and 16: Variable definitions cont… cont
Page 17 and 18: Factors effecting individual produc
Page 19 and 20: SUMMARY OUTPUT Regression Statistic
Page 21 and 22: Results and interpretation • All
Page 23 and 24: Panel Size and Productivity •Stro
Page 25 and 26: 120% 100% 80% 60% 40% 20% 0% N/S ra
Page 27 and 28: 3.50 3.00 2.50 2.00 1.50 1.00 0.50
Page 29 and 30: Further analysis… analysis • St
Page 31 and 32: Physical Flow of Patients • Float
Page 33 and 34: Instrumentation • Rotary endo and
Page 35 and 36: Groundwork for Advanced • Demand
Page 37 and 38: The New System • Advanced Access
Page 39: How does it help with access to car
Page 43 and 44: Measure, Communicate, Investigate
Page 45 and 46: Daily Reporting of Capacity Utiliza
Page 47 and 48: 350 300 250 200 150 100 50 0 Dental
Page 49: Effective Communication of the Goal
Page 52 and 53: Tie it all Together • Recruit and
Page 54 and 55: Tie it all Together • Increased P
Page 56: Contact Information Stewart Joslin,

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