Predicting and Improving Dental Productivity - NNOHA.org : National ...

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How Does Advanced Access Work? • Patients are encouraged to schedule appointments on the day they want to be seen, or within 24-48 hours • After each visit, patients given a reminder card for follow up, <strong>and</strong> asked to call on or around the day the provider wants them back • Patients recalled if they don’t do so: particularly important in lab cases • Appointments rarely scheduled out further than 1-2 weeks
The New System • Advanced Access - the system formerly known as Open Access • Doing today’s work today • Patients offered an appointment with their own PCP on or near the day that they call • We got rid off… – No Show rate of 40% - Reduced to 13%! – Double booking – Long waits for visits, especially preventive care – Low patient <strong>and</strong> provider satisfaction – Defined our “importance” based on length of our backlog
Page 1 and 2: Predicting and Improving Dental Pro
Page 3 and 4: CHC Mission Statement Since 1972 Co
Page 5 and 6: CHC Dental Clinic Background • 8
Page 7 and 8: What is the scope? • Basic restor
Page 9 and 10: CHC Responses To The Problem Macro
Page 11 and 12: Definition Linear Regression A tech
Page 13 and 14: Motivation for creating a linear re
Page 15 and 16: Variable definitions cont… cont
Page 17 and 18: Factors effecting individual produc
Page 19 and 20: SUMMARY OUTPUT Regression Statistic
Page 21 and 22: Results and interpretation • All
Page 23 and 24: Panel Size and Productivity •Stro
Page 25 and 26: 120% 100% 80% 60% 40% 20% 0% N/S ra
Page 27 and 28: 3.50 3.00 2.50 2.00 1.50 1.00 0.50
Page 29 and 30: Further analysis… analysis • St
Page 31 and 32: Physical Flow of Patients • Float
Page 33 and 34: Instrumentation • Rotary endo and
Page 35: Groundwork for Advanced • Demand
Page 39 and 40: How does it help with access to car
Page 41 and 42: How Do You Support (Or Impede) Supp
Page 43 and 44: Measure, Communicate, Investigate
Page 45 and 46: Daily Reporting of Capacity Utiliza
Page 47 and 48: 350 300 250 200 150 100 50 0 Dental
Page 49: Effective Communication of the Goal
Page 52 and 53: Tie it all Together • Recruit and
Page 54 and 55: Tie it all Together • Increased P
Page 56: Contact Information Stewart Joslin,

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