Predicting and Improving Dental Productivity - NNOHA.org : National ...

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Principles Of Advanced Access • Demand for appointments is fixed and predictable • Match your daily demand for visits with appropriate supply of providers • >75% of patients will be delighted with a “same-day” appointment when offered • Schedule patients on or near the same day whenever possible • Patients should see their own provider whenever possible • Patients have a right to determine if and when they need to see a healthcare provider • Active (hour by hour) template management • Clear contractual agreements on clinical hours and schedules • Daily feedback – capacity, demand, utilization
Groundwork for Advanced • Demand study: How many requests for visits per day? • Adjust schedules, FTEs to match supply with demand • Cross train staff to focus on phones in the am Access • Start putting patients in recall instead of booking out beyond “go- live” date • Meriden Dental March 2004 • New London Dental August 2004 • Middletown Dental November 2004 • New Britain Dental January 2005 • Old Say Brook Dental February 2005 • Stamford Dental mid 2007
Page 1 and 2: Predicting and Improving Dental Pro
Page 3 and 4: CHC Mission Statement Since 1972 Co
Page 5 and 6: CHC Dental Clinic Background • 8
Page 7 and 8: What is the scope? • Basic restor
Page 9 and 10: CHC Responses To The Problem Macro
Page 11 and 12: Definition Linear Regression A tech
Page 13 and 14: Motivation for creating a linear re
Page 15 and 16: Variable definitions cont… cont
Page 17 and 18: Factors effecting individual produc
Page 19 and 20: SUMMARY OUTPUT Regression Statistic
Page 21 and 22: Results and interpretation • All
Page 23 and 24: Panel Size and Productivity •Stro
Page 25 and 26: 120% 100% 80% 60% 40% 20% 0% N/S ra
Page 27 and 28: 3.50 3.00 2.50 2.00 1.50 1.00 0.50
Page 29 and 30: Further analysis… analysis • St
Page 31 and 32: Physical Flow of Patients • Float
Page 33: Instrumentation • Rotary endo and
Page 37 and 38: The New System • Advanced Access
Page 39 and 40: How does it help with access to car
Page 41 and 42: How Do You Support (Or Impede) Supp
Page 43 and 44: Measure, Communicate, Investigate
Page 45 and 46: Daily Reporting of Capacity Utiliza
Page 47 and 48: 350 300 250 200 150 100 50 0 Dental
Page 49: Effective Communication of the Goal
Page 52 and 53: Tie it all Together • Recruit and
Page 54 and 55: Tie it all Together • Increased P
Page 56: Contact Information Stewart Joslin,

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