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student handbook - Baton Rouge Community College

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applicable, and similar assistance from the Direct Loan Servicer forborrowers who are at least 60 days delinquent.Late Stage Delinquency Assistance (LSDA)BRCC will help to re-establish critical communication during thelate stages of delinquency, serving as a liaison between delinquentborrowers and staff experienced in borrower assistance. LSDAtechniques will enable BRCC to rescue severely delinquent borrowers(borrowers who are more than 240 but less than 361 days delinquent)from default. Several telephone calls a month let the most delinquentborrowers know that they have options and that help is available.Maintaining Contact with Former StudentsBy collecting ample reference information including cell phonenumbers and e-mail addresses, BRCC will have the resources to maintaincontact with former <strong>student</strong>s. Allowing borrowers to continue to useschool e-mail accounts after they have left campus is convenient toborrowers and is also a quick, easy, and effective method of contactingthem after they have left school. Contacting borrowers is an essentialactivity upon which successful default prevention and managementcan be built. Contact from the school is an effective technique to save aborrower from the negative consequences of default.Loan Record Detail Report (LRDR) Data ReviewBRCC, borrowers, and the loan program benefit from examination ofboth draft and official CDR data to ensure that the rates are accurate andthat the correct borrowers and loans are included. BRCC will challengeall incorrect data reflected in the CDR, request an adjustment if needed,and/or submit an appeal of inaccurate data as reflected in the officialCDR, when applicable.Section IV-Enhanced Entrance and Exit CounselingEntrance and exit counseling will include the following:Requests for Borrower Information• During entrance and exit counseling, information is obtained fromborrowers regarding references and family members beyond thoserequested on the loan application, and cell phone numbers and emailaddresses are requested for borrowers and for family members;91

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