The Relationship Between Employee Engagement and Human ...

epresent three different OHA peer groups: small hospitals, teaching hospitals, and communityhospitals.The analysis presented in this report is guided by the OHA’s Quality Healthcare Workplace Model (seeFigure 1), which outlines how health system performance depends on a capable workforce in healthyand productive workplaces. The OHA’s model suggests that the quality of the work environment for staffand physicians is a key determinant of a high‐performing healthcare organization. By integrating healthyworkplace, human resource, quality and patient safety goals within a performance focused framework,the model offers a useful guide to research and practice.At the centre of the model is employee (and physician) engagement. The focus of the OHA’s employeeengagement and human capital performance project centred on the relationship between employeeengagement levels and several organizational outcomes related to human capital performance, asmeasured by administrative data.This research also follows the Healthcare Quarterly article, “How Employee Engagement Matters forHospital Performance”, which explores the OHA-NRC Picker Employee Experience Survey data (furtherdiscussed in the next section) and also written by Graham Lowe.Figure 1: Ontario Hospital Association Quality Healthcare Workplace ModelEngagement - Human Capital Performance Report5