11_10_newsletter - School of Travel Industry Management

Legacy Story, ContinuedAs a prelude to Dunkerley’s award, guests were treated to avideo that gave insight into Dunkerley’s true passion foraviation while displaying his flying aerobatic skills. WhenDunkerley dropped his sunglasses in the cockpit from barrelrolling the plane, he flew upside down until they landed inhis hands! Upon receiving his award, Dunkerley acknowledgedthe excellent TIM graduates who are Hawaiian employeesand also expressed appreciation for a newlyestablished$35,000 endowed scholarship in his name.Joseph Toy, President and CEO of Hospitality Advisors, LLC,was inducted into the TIM Alumni Hall of Honor as a tributeto his stellar career in Hawai‘i’s tourism industry. Toy receivedhis Master of Science degree in Travel Industry Managementin 2000, and has since built his company into one ofthe top hospitality, tourism and real estate consulting firmsin the field.Toy publishes Hawai‘i’smonthlyhotel statistics,hosts an annualtourism trendsconference, serveson the TIM SchoolAdvisory Board,and sponsors anannual OutstandingTIMAudrey Higuchi, President of TIM International and DeanLiu induct Joseph Toy into the TIM Hall of Honor.Graduate StudentAward. He expressed appreciation for the relevant educationhe received and said that he regularly hires TIM graduates,who compete favorably with other applicants from otherexcellent programs around the country.A highlight of the evening was the Talk Story segment withTIM students Kasey Kam, Lorenn Swesey and Catherine Yasuharaasking Dunkerley and Toy questions on topics suchas Hawaiian Airlines’ vision for expanding into Asia, what itmeans to be a “destination carrier” and what strategies Hawai‘ineeds to adopt to remain competitive as a world‐classdestination.Joseph and Carla Toy with son Josh and Hospitality Advisors staff.Swesey said, “It was an honor to be a part of the Legacyevent and to represent the TIM student body. As an intern atHawaiian Airlines and as a scholarship recipient, the eventreally reinforced the strength and inter‐relatedness of thevisitor industry community here in Hawai‘i. I know my fellowstudents and I are excited about the opportunities forTIM School students once we complete our studies.”Dan Cooke was emcee for the evening and entertainmentwas provided by nā keiki o Hālau Hula Olana and Tihati Productions.Guests were treated to wine from Southern Winesand Spirits and departed with mahalo gifts of Hawaiian Hostchocolates and Maui Gold pineapples. The evening’s successtruly exemplified the essence of hospitality and generosity ofthe visitor industry in Hawai‘i. The TIM School ̒ohana extendsour sincere appreciation to all who so freely gave oftheir time, energy and resources for the benefit of our students.See you at nextyear’s Legacy!Right: TIM student speakersCatherine Yasuhara, Kasey Kam,and Lorenn Swesey.Below: Daniel Hilton andnā keiki o Hālau Hula Olana .P A G E 3

Honorary ChairHonorable Neil Abercrombie,Governor, State of Hawai‘iHonorary Co­ChairsAudrey Higuchi, President,TIM International, Inc.Paul Yokota, Chair,TIM Advisory BoardTable Sales ChairNoel Trainor,Savoy Consulting, LLCEvent CoordinatorDeborah FitzgeraldMahalo to Our VolunteersProgram ChairLee‐Ann Choy,Pacific Rim Concepts, LLCEvent AdvisorTed Sakai, General ManagerMiramar Hotel at WaikīkīEvent Vice Chairs andSpecial RecognitionWilliam AnonsenJoan BicksonVicki BorgesVicky CayetanoBrion ChangJerry GibsonDenise HayashiAlan HoffmanSalah IhsanLouise IngDavid McNeilJohn MonahanErnest NishizakiJames C. PolkChris TatumJohn TiltonStudent Ambassadors of the Schoolof Travel Industry Management123451. TIM alumna Lee‐Ann Choy and Noel Trainor. 2. Gwen and Paul Yokota. 3. Mark Dunkerley and Marilia Duffles with Hawaiian Airlines employees, all TIMalumni. 4. Representative Tom Brower, Vice Chancellor Reed Dasenbrock, and Hawaiian Airlines Senior VP Alan Hoffman. 5. Jim Tollefson, President & CEO ofthe Chamber of Commerce of Hawai‘i (left) and Ernest Nishizaki, Executive VP & COO for Kyo‐ya Hotels and Resorts (right) with staff.P A G E 4

Photographs taken by Hawaiian Airlines, Clinton Inouyeand Tia IkenoAloha Air CargoAmerican Savings BankArmstrong ProduceCarole Kai OnouyeCreative FXDAY AVFlora Dec SalesFloral Resources Hawai‘iFloral Network, LLCGreenpoint NurseryGreeters of Hawai‘iMahalo to Our Generous SupportersGregory M.B. TongHāli‘imaile Pineapple Co. ‐ Maui GoldHawai‘i Tourism AuthorityHawai‘i Visitors and ConventionBureauHawaiian AirlinesHawaiian HostHilton Hawaiian Village BeachResort & SpaLaird Christianson AdvertisingMcNeil Wilson Communicationnā keiki o Hālau Hula OlanaPacific Floral ExchangePacific Rim Concepts, LLCRobert & Betty WoRoberts Hawai‘iSolution Dynamics Pacific, LLCSouthern Wine & SpiritsStuart Yamane CreativeTihati ProductionsP A G E 5

P A G E 6

Meet the TIM School 2011 Outstanding Student Award Winners!Daniel Pak, Luellyn Ramos, Vivian Chan, Alexandra Green, Ruth Manuel, Julianne Omoto, Dr. Ingrid Lin, Joo Yeon Song, and Scott Pirscher. Interning abroad: Tomoko Ito.Outstanding Senior in TIMSponsored by Hawai'i Lodging & Tourism AssociationJulianne Omoto has worked at the Marriott Denver Tech Center andthe Royal Hawaiian Hotel, and interned in marketing and public relationsat Music is Good Medicine and as a guest services representativeat the Sheraton Waikīkī. Julianne previously served as the historianand is now secretary of the Travel Industry Management Student Association.She is a member of PATA, Eta Sigma Delta and Young SKÄL.Outstanding Senior in HospitalitySponsored by HalekūlaniTomoko Ito has worked as a front office intern at the Sheraton WaikīkīHotel; she currently works at the Walt Disney World Resort. Tomokowas awarded the best hospitality and recognition of the monthaward for five straight months in Ginza Gonpachi in Japan. She hasalso been recognized for delivering outstanding guest service at Disney’sPort Orleans Resort. Tomoko is a member of Eta Sigma Delta.Outstanding Senior in Tourism and TransportationSponsored by Meeting Planners International – Aloha ChapterAlexandra Green has worked as a cultural service intern at StarwoodResorts, and has also interned as a corporate meetings and incentivesintern at the Hawai‘i Visitors and Convention Bureau.Outstanding Junior in TIMSponsored by Hyatt Hotels Hawai‘iCheuk Lam Vivian Chan has worked as a front office intern at theMoana Surfrider – A Westin Resort and Spa and as a guest servicestrainee at Lanson Place Hotel in Hong Kong. Vivian is an officer for theInternational Student Association and a member of PATA.Outstanding Graduate Student in TIMSponsored by Hospitality Advisors, LLCJoo Yeon Song has worked as a representative of VisitBritan, Britain’sNational Tourism Agency. She presented her master’s thesis,“The Factors Influencing and Increasing Website Traffic and VisitingIntention” at the 9 th Annual Asia Pacific Forum for Graduate Students’Research in Tourism at Ritsumikan Asia Pacific University in Beppu,Japan in July of 2010.Dean’s Scholar AwardSponsored by Hawai'i Visitors & Convention BureauRuth Manuel worked as a Guest Service Representative for NorwegianCruise Lines, and as a CMI Intern for the Hawai‘i Visitors & ConventionBureau. She is a member of PATA, a board member for EtaSigma Delta. Her area of emphasis is in tourism and transportation.TIM International Award of ExcellenceSponsored by TIM International, Inc.Daniel Pak works full‐time as a guest service agent at the SheratonWaikīkī. Daniel has interned at the Hilton Hawaiian Village, theWestin Princeville Ocean Resort Villas, and Starwood Hotels and ResortsWaikīkī. Daniel was one of seven students in the nation chosenby the American Hotel and Lodging Educational Fund to attend the2010 Lodging Conference in Phoenix, Arizona.Dean’s Service AwardSponsored by Starwood Hotels and ResortsScott Pirscher has interned at the Sheraton Waikīkī Hotel, andworked part‐time at the Outrigger Canoe Club. This summer, he participatedin an internship in Australia that focused on internationalcustomer service. Scott helped to establish the TIM School’s YoungSKÄL chapter, and serves as the group’s president.Dean’s Spirit of TIM AwardSponsored by Pacific Asia Travel Association – Hawai‘i ChapterLuellyn Ramos is employed as a hostess at the Beachhouse Restaurantin the Moana Surfrider, where she has also completed an internship.Currently, Luellyn serves as the chair of PATA, and is the UHCampus representative for the Disney College Program.Teaching Excellence AwardSponsored by TIM International, Inc.Ingrid Lin, Ph.D., is an Assistant Professor of Hospitality Management.Her research focus is on services marketing and servicescapes,customer switching behavior, cross‐cultural studies and tipping systems.Dr. Lin received her doctorate from Penn State University inhotel, restaurant and institutional management. She received an M.S.in hospitality industry studies from New York University and her B.S.in hospitality administration from Boston University.P A G E 9

P A G E 12