Agenda Reports Pack (Public) 15/10/2012, 19.00 - Meetings ...

Building a Housing Ladder of Opportunity - Housing StrategyObjective 3 – Manage a better, streamlined housing service, with afocus on local decision making, delivering outcomes that improveresident satisfaction1.6 Council tenant and particularly leaseholder satisfaction with housingservices is far too low. The Council has the challenge of improvingefficiency and service quality, whilst at the same time reducing the levelof debt and ensuring that an effective long term asset managementstrategy is put in place and applied. The Council’s housing stock shouldbe viewed in the context of assets to be managed as well as providinga housing service to tenants and leaseholders.1.7 The Council intends to give consideration to the localisation of housingmanagement services. This will follow market testing which maynecessitate eventual contracting out of some housing managementservices. There will need to be a clear link between residentsatisfaction and performance on issues such as anti-social behaviour,repairs and resident involvement, with an incentive to increase servicelevel satisfaction within the contract.Conclusion1.8 Successfully delivering the three objectives set out above, will decidethe success of the vision of creating a housing ladder of opportunity.6Page 366