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Agenda Reports Pack (Public) 15/10/2012, 19.00 - Meetings ...

Agenda Reports Pack (Public) 15/10/2012, 19.00 - Meetings ...

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4.2 There has also been carried out extensive single agency auditing activity as outlined in this table below.Page 250Contact andAssessment Teama. What has yourserviceundertakenduring the year tomonitor andevaluate thequality of workwith children inneedofprotection?Please includeany auditsRegular file auditscompleted by allmanagersQualityServicequarterlymeetingsassurancemeeting/andauditb. Can your agencyevidence goodperformancemanagementsystems whichenable theidentification ofchanging needsor areas fordevelopment?This is achievedthrough regular seniormanagementmeetings, audit,inspections and QualityAssurance systemsc. How has theservice obtainedthe views of itsservice users andstaff in relation tosafeguardingmatters? How isthis leading toimprovements inoutcomes?Through ongoingfeedback process forservice users which isto be improved andextended to occurjointly with otheragencies.d. How manycomplaints havehadasafeguardingissue?e. Does your servicehave a profile ofthe children,young people,their parents andcarers who useyour service?Does your serviceuse this to informservice planningand delivery?All children and youngpeoplef. Explain how youaddress issues ofequality?Issues of equality anddiversityareaddressed duringmeetings and within allassessments. Staffhave access tomandatory diversitytraining.Ongoing feedbackprocess for serviceusers which is to beimproved andextended to occurjointly with otheragencies.33

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