Subject Title - INSETA

6. It is permissible to keep recordsin an appropriate electronic orrecorded format, as long as it isThere must be provision in thesystems and procedures for an FSPto access and convert voice-loggedaccessible and can easily be records to a written format ifconverted to a written or printableformat.required. In certain instances clientsmust be given a copy of the voicerecording if the request comesbefore the FSP could convert it towritten format. See point 9 below.7. The FSP must ensure that there are records of the advice given toclients.TELEPHONIC RECORDS8. If an FSP advertises a financial service by telephone, an electronic,voice-logged record of all communications must be maintained. If nofinancial service is provided within 45 days of the telephonicadvertisement, the record may be discarded. 1509. Clients must be able to get copies of the telephonic advertisementrecords within seven (7) days of request. 15112.1.3 Confidentiality of client informationA FSP may not: 152disclose any confidential information acquired or obtained from a clientUNLESS:the client consented in writing beforehand; ordisclosure of the information is required in public interest; ordisclosure is required in terms of any law.The compliance officer must determine and report whether procedures havebeen implemented to ensure that confidential information is not improperlydisclosed.The FSP must have procedures and internal controls in place that ensure thatclient information is securely filed and that such information is not availableto any unauthorised person.150 Section 14(2)(a) of the General Code151 Section 14(2)(b) of the General Code152 Section 3(3) of the General Code© INSETA - Section 1 12a 221