Subject Title - INSETA

Record of advice 106A direct marketer must give the client a record of advice (where appropriate).Recording of callsA direct marketer must record all telephone conversations with clients in thecourse of direct marketing and must have appropriate procedures andsystems in place to store and retrieve such recordings. Records of advicegiven telephonically need not be put in writing, but a copy of the voiceloggedrecords must be provided to the client or Registrar within 30 days, ifthey request it.Provide information 107A direct marketer must ensure that information regarding the productsupplier, the FSP and the record of advice which had not yet been given tothe client before the transaction was concluded, must be provided to theclient in writing, within 30 days after the transaction was concluded.8.9 TERMINATIONThe General Code 108 addresses the requirements when clients want toterminate contractual agreements as well as when the FSP or representativeterminate their business operations and or services.8.9.1 Client wants to terminate agreementSubject to the record-keeping obligations of the General Code and alsomindful of any contractual obligations, a provider must, with immediateeffect, allow a request from a client for voluntary termination of anagreement with a provider or in relation to a financial service.The provider must take reasonable steps to ensure that the clientunderstands the implications of the request for termination.106 Section 15 (4) of the General Code as amended by BN 43 of 2008107 Section 15 (6) (a) to (c) of the General Code108 Section 20 of the General Code164 © INSETA - Section 1 12a