Subject Title - INSETA

Where a provider advertises a financial service by telephone 100An electronic, voice-logged record of all communications must bemaintained.If no financial service is rendered as a result of the advertisement,the record need not be kept for longer than 45 days. A copy of all theelectronic records must be provided on request by the client or theRegistrar within seven (7) days of the request.If the basic details of the product supplier/provider are mentioned inthe telephone conversation, then detailed disclosures of the name,physical location, postal and telephone details of product suppliers,conditions or restrictions and full business details of providers as wellas information on providers‟ compliance departments, as discussedabove are not required. However, if the promotion results in therendering of a financial service, the full details required by the Codeare provided to the client in writing within 30 days of the relevantinteraction with the client.Where a provider advertises a financial service by means of a publicradio service, the advertisement must include the business name ofthe provider as well as the fact that the provider is anauthorised/licensed FSP, where applicable. 1018.8.5 Direct marketingThe General Code requires that direct marketers adhere to certain advertisingprinciples 102 .Providing financial service 103When a direct marketer provides a financial service to or on behalf of a client,it must provide the client with the following information at the firstreasonable opportunity:The business or trade name of the direct marketer (if the directmarketer is a representative, the information must be about the FSPwho the marketer acts for).Confirmation if the direct marketer is an authorised FSP including thelicence categories and applicable restrictions (if the direct marketer is100 Section 14(2) of the General Code101 Section 14(3) of the General Code102 Section 15 of the Code103 Section 15 (1) (a) to (e) of the General Code© INSETA - Section 1 12a 161