Web Content & Editorial - Royal United Hospital Bath NHS Trust

2. Consideration of available data, research and informationMonitoring data and other information should be used to help you analyse whether you aredelivering a fair and equal service. Please consider the availability of the following as potentialsources:• Demographic data and other statistics, including census findings• Recent research findings (local and national)• Results from consultation or engagement you have undertaken• Service user monitoring data (including ethnicity, gender, disability, religion/belief,sexual orientation and age)• Information from relevant groups or agencies, for example trade unions andvoluntary/community organisations• Analysis of records of enquiries about your service, or complaints or complimentsabout them• Recommendations of external inspections or audit reportsKey questions2.1 What is the equalities profile of theteam delivering the service/policy?2.2 What equalities training have staffreceived?2.3 What is the equalities profile ofservice users?2.4 What other data do you have interms of service users or staff?(e.g results of customersatisfaction surveys, consultationfindings). Are there any gaps?Data, research and information that you canrefer toWeb Developers attended VerseOne(Accessibility) workshops. No trainingrequired for the wider organisation other thanmandatory trainingMixed - all abilities and groupsUsability Testing using a large group ofpeople with a wide range of computerabilities These workshops, run by the WebTeam, demonstrated the need for reliablesearch engine and navigation. Allsuggestions that came from the groups wereconsidered and most were implemented.Actively involved staff with visual impairmentSite reviewed by visually impaired user usingScreen reading software while attendingVerseOne workshopsContinuous updating of knowledge viainternet and other sourcesExternal website is regularly examined tocheck for any accessibility issues, especialllyin relation to visually impaired.Document name: Web Content and Editorial Policy Ref: 321Issue date: October 2012Status: ApprovedAuthors: Louette Eagles and Pete Suters Page 23 of 27