Make an Environmental Complaint - Offaly County Council

Keeping abreast of progressWhen you make a complaint, you will be told howyour complaint will be dealt with. Some problemscan be resolved quickly. However, someenvironmental problems by their nature can takea considerable amount of time to resolve. If youwould like to hear more about progress on yourcomplaint, please contact the relevant localauthority or EPA office where you lodged yourcomplaint.ConfidentialityTo progress its investigation the local authority orthe EPA will, in many cases, need to be able tocontact you for further information or assistance.You will be encouraged to give your name andcontact details, as investigating anonymouscomplaints can be very difficult. You can requestthat your name and contact details be keptconfidential.In order to maintain a complete public record ofactivities relating to an EPA licensed facility/site, itis normal practice that complaint details aboutlicensed facilities are put on public file. Again, youcan request that your name and contact details bekept confidential in which case your name anddetails will be withheld from the public file.confidentialPlease note that information submitted to publicbodies is subject to the provisions of the Freedomof Information Acts 1997 and 2003.Your role as a witnessFinally, in some instances it may be necessary that acourt action be taken to resolve a problem. If this isthe case you may be asked to act as a witness andto give sworn testimony.5