Apricus Solar Water Heating System Installation and Operation ...

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Apricus Solar Collector Installation & Operation Manual - USAMANUFACTURER LIMITED WARRANTYSolar Thermal CollectorHOW TO OBTAIN WARRANTY CLAIM SUPPORTEnd User ObligationsIn order to obtain performance of any obligation under this warranty, the End-User must:(a) Firstly determine if the Product is within the applicable Warranty Periods. This can be determined by referringto the installation record form, or alternatively the original purchase invoice. If neither documents are available, theserial number and manufacturing date will need to be read off the Product serial tag. Some Products may beinstalled in a location that is not accessible to the End-User and so the information may only be obtained by aqualified service technician.(b) Contact the company who installed the original Product, or, if unknown or unable to be contacted, contactApricus directly:PO BOX 167 Branford, CT, 06405, USA.Phone: 203 488 8215 Fax: 203 488 8572Email: warranty-usa@apricus.comThe following information may be required to determine if the Product issue is eligible for coverage under the termsof this Limited Warranty.(i) Information related to the manner in which the Product(s) were installed(ii) The history of operation(iii) Any repairs that may have been made(iv) Evidence that the Product(s) were installed by a qualified, licensed contractor.(v) Evidence that the Product(s) were installed in accordance with the applicable Products InstallationManuals and any special written design or installation guidelines by Apricus for this project.(vi) Evidence that the Product(s) were installed in accordance with all applicable local building, plumbingand electrical codes.Customer SatisfactionWe believe you will be fully satisfied by the service you receive from the local Apricus representatives and from Apricus.However, because our aim is your complete and lasting satisfaction, Apricus adds another feature to your warranty'sprotection. In the unlikely event that you feel our response to a warranty service request is not satisfactory, Apricus offers youan opportunity to air your complaint in an impartial Mediation process.The opportunity to mediate any complaint made by an End-User is hereby extended to all End-Users. If you are a ConsumerEnd-User, the provisions of the federal Magnuson-Moss Warranty Act provide that you may not file suit against Apricus untilyour claim has been submitted to Mediation for an informal dispute settlement and a decision has been reached.Copyright 2011 – Apricus Inc Doc: A7-05.4.1.4-PB-1.9 Page 88 of 126
Apricus Solar Collector Installation & Operation Manual - USA14. DisclaimerApricus Solar Co., Ltd. and Apricus, Inc. withhold the right to change dimensions and the characteristics of theproduct without any forewarning and rejects any kind of responsibility for misprints.This booklet is only a guide and as such neither, Apricus Solar Co., Ltd. nor Apricus, Inc. will not be heldresponsible for any damage to person or property that results during the installation or subsequent use of thissolar collector and related system components.Copyright 2011 – Apricus Inc Doc: A7-05.4.1.4-PB-1.9 Page 89 of 126
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