Print this handbook - AAA

spouse or another adult residing in the same household as the Primarymember. Other eligible associates are dependent unmarried children aged14 to 24 who reside in the same household as the Primary member orwho are away at school. Associate Members must have the same level ofmembership (Classic, AAA Plus, AAA Plus RV, AAA Premier, AAA Premier RV)as their Primary Member.Primary Members are responsible for the conduct and the service demandsof their Associate Members. An individual may only have one membership.AAA PlusAAA Plus is an optional plan that expands your Classic membershipcoverage to provide even greater peace of mind and money-saving benefits.AAA Plus provides free towing up to 100 driving miles (see chart for moredetails) and vehicle locksmith service up to $100.AAA Plus RV ††With AAA Plus RV your large motor home, pickup with camper, boattrailer, travel trailer and motorcycle can get all of the great AAA Pluscoverage.AAA PremierAAA Premier is an optional plan that expands your AAA Plus coverageto include one 200 driving mile tow per member per membership year.See chart for more benefits.AAA Premier RV ††With AAA Premier RV you expand your AAA Plus RV coverage to includeone allowable RV tow up to 200 driving miles per household permembership year.AAA PlusYou are entitled to four calls duringyour membership year at no charge.*Towing up to 100 driving miles orback to the servicing station.Free delivery and free fuel.Up to $100 reimbursement.FreeAvailable free after online or phoneenrollment.N/A$100,000 Loss of life or limb whenticket is purchased through AAA.***N/AN/AN/AN/AAAA PremierYou are entitled to four calls during yourmembership year at no charge.*Towing up to 100 driving miles or back to theservice provider, one tow per member can beup to 200 driving miles.Free delivery and free fuel.Up to $150 reimbursement.**FreeAvailable free after online or phone enrollment.Additional benefit of $10,000 in Identity TheftInsurance. 2One per membership year per household.Reimbursement up to $100.$300,000 Loss of life or limb when airlineticket is purchased through AAA. 3Available when traveling 100 or more milesfrom home.**** Reserve golf tee time,theater or sporting event ticketing, etc.Available when traveling100 or more milesfrom home.Up to $1,500 reimbursement when 100driving miles or more from home.****Up to $500 reimbursement when 100 drivingmiles or more from home.****3Underwritten by The Federal Insurance Co.†Insurance coverage is underwritten by BCS Insurance Company under a Form no. 50.233B. Allianz GlobalAssistance is the licensed producer and administrator for this plan.††RV Coverage (covers RVs, motorcycles, and boat trailers):AAA Plus members may add RV coverage at an additional cost per household; all AAA Plus coverages apply to RV.AAA Premier members may add RV coverage at an additional cost per household; all AAA Plus towingcoverages apply to RV. One of the allowable RV tows can be up to 200 driving miles, but will be limited toone per household per membership year.2

Automatic RenewalTo make renewal more convenient and to avoid the possibility of a lapsein membership coverage, you may choose to have your membershipautomatically renewed each year. This option eliminates the inconvenienceof check writing, postage costs and check fees. For information call 1-800-222-7623, ext. 7950.By signing up for the Automatic Renewal program, your credit/debit cardor bank account will automatically be billed each year for your annualmembership dues then in effect. Each year before your membershipexpires, we’ll send a statement of your current services and renewaldues amount. You may cancel Auto Renewal at any time by contactingAAA. Unless you contact us to make changes to or cancel Auto Renewal,AAA will automatically renew your membership and charge the duesshown on your statement to your account on file.If your VISA/MasterCard credit/debit card issuing bank participates inthe Card Account Updater program, unless you opt out of the servicewith your issuing bank, we may receive updated credit/debit cardaccount number and/or expiration date for the card information youhave previously provided us. We will update our files and use the newinformation when we bill you for your annual membership dues. Wewon’t receive updated information if your account has been closed.After being a member for several years, if you are enrolled in AutomaticRenewal, you will begin to receive a new membership card every otheryear. Your card will be valid for two years when you pay your billed dueseach year.Privacy InformationKeeping member and non-member client information secure is one ofour most important responsibilities. We value your trust and handleinformation about you with care.The information we use helps us bring you valuable services andsavings, but most importantly, peace of mind as you travel. We limitwho receives member and non-member client information and whattype of information is shared within the Club or business lines and withour preferred vendors. We may share member and non-member clientinformation with companies that work with us to provide you productsand services. We share the information in order to provide you a goodcustomer experience. For our complete Privacy Policy Notice, go to ourWebsite at AAA.com. Our Privacy Policy Notice is also provided in yourmember magazine.You have choices when it comes to learning about new offers and servicesfrom AAA. You can choose not to receive savings opportunities andmarketing offers by mail, phone and/or email from us or from our preferredvendors. Call us at 1-800-222-7623, ext. 7950 or write us at AAA, 12901N. Forty Drive, St. Louis, MO 63141, or go online at AAA.com.Roadside Assistance3Where to call for service:1-800-AAA-HELP (222-4357)(Throughout the U.S.)To obtain AAA Roadside Assistance, call 1-800-AAA-HELP throughoutthe U.S. This number is operated 24 hours per day every day. Hearing

Towing:If your car requires towing, the Club will provide eligible vehicles onetow per breakdown either back to the Service Provider Facility stationproviding the tow (if they provide repair services) or to a destination(including a AAA Approved Auto Repair facility) within three driving milesof the point of breakdown. For towing to any other destination, the Clubcovers the charge for the hook-up and the first three driving miles oftowing. Beyond three driving miles of towing, you will be charged theservice provider’s normal commercial rate per mile or fraction thereof, notto exceed $3.00 per mile plus tax where applicable. The Club will notreimburse such mileage charges.Towing may be available for light duty trailers being towed at the time ofdisablement. The member, however, will be responsible for any relatedcharges for towing of the trailer.Members requesting flatbed service will be charged when not required by thevehicle manufacturer. Flatbed service charges are not applicable if required dueto accident damage or if it is the service provider’s primary service vehicle.Any long distance tow, or a tow to a facility other than the servicingfacility, may have to be deferred to a time when the contractor can makethe tow without affecting the normal Roadside Assistance Service itprovides. Such a delay will not normally be more than a few hours.Accident Towing:Service will be provided to the member in accordance with the rules in theTowing section shown above, unless prohibited by law. Storage charges oradditional tows are not covered. The Club and/or its service providers mayseek reimbursement from insurance companies and/or repair facilities whenappropriate.Extrication/Winching Service:If your vehicle becomes stuck, one normally equipped service vehicle and onedriver will be provided to extricate or winch your vehicle when it can be safelyreached from a normally traveled road or established thoroughfare. Extricationof vehicles parked on streets; driveways, parking lots or alleys which aresnowbound or flooded is not covered under AAA membership. Shovelingsnow from around a vehicle or cleaning a road or driveway is not provided. Ifspecial equipment, more than one service vehicle or more than one person isrequired, the associated costs may be at your expense.Tire Service:The Club will replace a flat tire with the inflated sparefrom your vehicle. If more than one tire is deflated orif an inflated spare is not available, we will tow thevehicle. Tire service is excluded for dual wheel vehicles.Out of Fuel:A limited amount of fuel will be delivered to your disabled vehicle,enabling you to reach the nearest service station where fuel can bepurchased. Payment for the fuel at prevailing pump rates must be madeto the service provider upon delivery. AAA Plus and AAA Premier memberswill not be charged for such limited amount of fuel.Lock-Out/Locksmith Service:If your vehicle’s keys are locked inside your vehicle, service is available toattempt to unlock your vehicle. If your vehicle key is lost, broken, or theservice provider cannot gain entry, the Club will provide either locksmithservice, a tow as allowed by towing eligibility rules, or reimbursement ofcommercial locksmith service up to $50 ($60 effective Nov. 1, 2013).AAA Plus reimbursement up to $100 and AAA Premier members up to$100 ($150 effective Nov. 1, 2013).52

Minor Repairs:Minor mechanical first aid will be attempted at the scene to place the disabledvehicle in a drivable condition when able to do so safely, conveniently, andeffectively. These small repairs cannot be guaranteed and members shouldimmediately proceed to a repair facility to consult a mechanic.Rental Replacement Vehicle Service:For those instances when your car is mechanically disabled and your vehicleis towed by AAA Missouri in your home club territory, AAA can help youarrange for a rental replacement vehicle at special member-only rates.Available in most areas, AAA-preferred car rental provider offices are ableto provide local pick-up service in your neighborhood. AAA Plus and AAAPremier members are entitled to one car class upgrade on each vehiclerental, except that AAA Premier members cannot receive this upgrade whenusing their AAA Premier One Day Complimentary Rental benefit (availableto each Premier member once per membership year). To find out if thisservice is available in your area, or to make arrangements for a rentalreplacement vehicle, simply call 1-800-AAA-HELP (222-4357).Eligible VehiclesThe following motor vehicles are eligible for service, provided they qualifyfor highway registration and are not loaded, altered or constructed in sucha way as to cause damage or create a hazard when being serviced:• Roadside Assistance Service is provided to four-wheeled motordriven vehicles of the passenger, pleasure, or recreational type, ifthose services can be safely delivered. Service does not include theuse of medium duty or heavy duty wreckers for towing of vehiclestoo heavy to be safely towed using ordinary equipment, unlessthat equipment is the type being used by the provider on the call.Medium duty or larger equipment is typically required for vehiclesexceeding 8,600 gvwr. Rented passenger vehicles and commercialvehicles are eligible for service with the exclusion of for-hirevehicles, such as taxicabs and limousines.• Dual wheel pickup trucks are not eligible for tire service.• Recreational Vehicles (RVs), other than motorcycles, are eligiblefor all services with the exception of towing, extrication/winchingand tire change service. Motorcycles are eligible for delivery of fueland locksmith service. AAA Plus RV provides towing, extrication/winching and tire change services for RVs. RVs include motorhomes, pickup trucks with campers, travel trailers (including fifthwheel), camping trailers, motorcycles, motorcycle and snowmobiletrailers and boat trailers out of water. Service is not provided forhorse/livestock trailers or car haulers/dollies.Services Not IncludedVehicles and services that are NOT covered include:• Heavily loaded or over-sized vehicles in which towing, tire change,or extrication may not be safely performed using providedequipment.• Service does not include the use of medium duty or heavy dutywreckers for towing of vehicles too heavy to be safely towed usingordinary equipment, unless that equipment is the type being usedby the provider on the call.• Vehicles altered to the extent that special equipment is required tosafely transport the vehicle. Certain after market options, such assnowplows or salt spreaders, may prevent the vehicle from beingtowed with automobile servicing equipment.• Vehicles in which parts have been removed or altered that make26

the vehicle inoperable (except by theft).• Vehicles that do not bear valid state license plates, have been towedunder police order due to infractions, or are held under legal restraint.• Towing service is only provided for a covered vehicle disablementand will not be provided for the purpose of transporting vehiclesdue to a purchase, sale, auction transaction, car show exhibition,charitable donation, relocation or any other similar situation.• Vehicles that have been driven into an area which is notmaintained as a road, or into an area or road that is flooded .• Tire repair, putting a replacement tire on your wheel, tire rotation,or the installation or removal of snow tires or chains.• Delivery of fuel when the vehicle is at a facility that sells fuel.• Fuel delivery for use in a portable or onboard generator, boatengine, snowmobile, or jet ski.• Service for trailers (unless the member has Plus/Premier RVmembership and then only eligible RV trailers are covered).Service ProvidersMost AAA service providers are independent contractors and not agentsor employees of the Club. In some areas service is provided by Clubemployees and Club owned vehicles. The Club cannot guarantee thatthey will have all of the parts or facilities you need for your car, nor willthe Club accept responsibility for repairs, or the availability, delivery,or installation of parts. All parts used and services provided must beauthorized and paid for by you. Any claim for damage caused by aservice provider or Club employee should be reported promptly to thefacility’s owner within 10 days of occurrence. If such a claim is notmet to your satisfaction, please report it to the Club’s Field OperationsDepartment within 30 days of claim damage. AAA will make an effort tomediate the dispute after an investigation.Excessive or Ineligible UseThe most equitable way to ensure reasonable membership dues is to askthe few members who use Roadside Assistance Service excessively to sharein the cost of providing this expensive service. Therefore, each AAA memberis limited to four service requests per membership year at no charge. Yourassociate members have different membership numbers and are eachentitled to four service requests. Service requests are not accumulativeamong members and are not transferable. The membership number usedwhen requesting service will be the account charged with the servicerequest. Although rules limit service to one request per problem, multipleservice requests for the same problem will be counted separately on yourservice record. A service request is defined as the provision of any servicelisted in the “Type of Service Requests” section.First year members’ membership period begins from time of enrollmentand continues until the members’ anniversary date. Each year thereafter,your 12 month membership period begins and ends on your anniversarydate. Your official membership card is only effective if your currentannual membership dues are paid in full. You will be billed for anyservice obtained without paying your annual membership dues.For those times when it is necessary to exceed the four-request-per-yearlimit, service will be provided and you will be charged a service charge.Non-payment of a billed service charge will result in the cancellationof your membership and your associate memberships. Collectionprocedures will also be instituted. The Club reserves the right to cancel amembership(s) in which the privileges of membership have been abused.Without limiting any other rights or remedies it may have, AAA may7

seek reimbursement from a member or associate for roadside assistanceservices fraudulently or wrongfully obtained by the member or associate.Primary members are responsible for the conduct and the service demandsof their associate. A complete accounting of your service requests can onlybe obtained by contacting the Service Review Department at 314-523-7350, or 1-800-AAA-7623 ext. 6860, Monday-Friday, 8:30 a.m. to 5:00p.m. When traveling outside of the AAA Missouri territory, other AAA Clubswill not have access to your Roadside Assistance usage history.ReimbursementsIf you made a reasonable attempt to get help from the Club’s MemberServices Center and were unable to do so, or if you were directed by the Clubto seek commercial service, you may apply to the Club for reimbursementof the bill obtained from whatever nearby service facility was used. Whenapplying, include the original itemized receipt on the billhead of the servicingfirm which must contain the name of the member incurring the expense, andthe following details: the nature of the trouble, the location, the date and time,and the amount paid. The application must be sent within 60 days after theincident to Roadside Assistance/Home Lockout Refund Department, 12901North Forty Drive, St. Louis, Missouri 63141. Reimbursement applicationforms are available at any Club service office or online at AAA.com.Reimbursement will be considered only if it is a service allowed bythese rules and if it is a covered service provided without charge, andall eligibility requirements have been met. The Club reserves the right toadjust a reimbursement application where the amount charged is higherthan the prevailing commercial rate for that region and to deny or adjust areimbursement application for service obtained from anyone not engaged inthe automobile service or locksmith business. When AAA is not contacted, avalid membership card is not presented, or your membership dues were notpaid at the time of service, the reimbursement will be adjusted according tothe servicing contractor’s rate for that area.Extreme WeatherThe Club makes every effort to ensure that the provision of RoadsideAssistance Service can be made under all conditions. When the weather orroads are extremely bad, however, there may be some delay before help canreach you. Because towing is by far the most time-consuming type of servicethe Club provides, towing operations may be temporarily suspended to avoidexcessive delays to members waiting for other services. During such times,the Club tries to give priority to members stranded away from shelter. Whensuch conditions exist, we ask you to please be patient – of course you canseek help from any nearby station.Emergency Repair Check GuaranteeThe Club guarantees your personal check drawn for an amount not over$250, given as payment to any AAA contracted service provider for roadsideassistance or repairs that are required as a result of the breakdown of the caryou were driving. If the bank dishonors your check, the Club will reimbursethe service provider and will attempt to collect from you. If you fail tomake good on such a loss, collection procedures will be instituted and yourmembership may be subject to non-renewal or cancellation.8

AAA Plus and AAA PremierAAA Plus, AAA Plus RV, AAA Premier and AAA Premier RV are enhancedmembership levels available at an additional cost. They expand on thebenefits offered by the AAA Classic membership. Extended benefits areeffective seven days after the date of sale, if paid in full.AAA PlusAAA Plus provides all the benefits of the AAA Classic membership, plus thefollowing additional Roadside Assistance related benefits:• Towing to any destination within 100 driving miles of the breakdownon your allowable service calls.• An additional truck and driver for one hour for the extrication ofcovered vehicles.• Delivery of a limited amount of fuel free of charge.• Up to $100 reimbursement for parts and labor of a locksmith, whenrequired.If the AAA Plus member elects to have his or her car towed back to theservicing contract station after a breakdown and that station is unable tomake the necessary repair or the member chooses not to have the carrepaired by the contractor, the member is entitled to a tow to another servicefacility within the towing benefit limits provided by the membership.AAA PremierAAA Premier provides all the benefits as AAA Plus, plus the following additionalRoadside Assistance related benefits.• AAA Premier extends the towing benefit to any destination within 200driving miles of the breakdown on one of your four allowable servicecalls per member per year. The remaining service calls may be usedfor tows of up to 100 driving miles.• Up to $100 ($150 effective Nov. 1, 2013) reimbursement for partsand labor of a locksmith when required.AAA Plus RV and Premier RV ServicesAAA Plus RV and AAA Premier RV are enhanced membership levels available atan additional cost. They expand on the benefits offered by AAA Plus and AAAPremier respectively by extending Roadside Assistance to Recreational Vehicles(RVs). Covered RVs include motor homes, pickup trucks with campers, traveltrailers (including fifth-wheel travel trailers), camping trailers, motorcycles,motorcycle and snowmobile trailers and boat trailers. Coverage is not providedfor horse/livestock trailers, for utility trailers, for boat trailers in water, orother trailers not containing living accommodations or not carrying a boat,motorcycle, or snowmobile. A seven-day wait period exists from the date ofsale prior to use of the extended benefits. For AAA Premier RV members, oneof the four allowable service calls can be a tow of up to 200 driving miles fora Recreational Vehicle, but will be limited to one per household per year.Whatever type of truck or special equipment is required to safely providecovered services for eligible RVs will be used. In the event an RV is disabledwhile pulling a trailer covered by the rules, including fifth wheel trailers, a towwill be provided to the disabled vehicle and the trailer. Car haulers/dollies arenot a covered trailer.However, if the vehicle typically used by the member to pull an RV is a heavyduty vehicle (typically over 8600 GVW), and is NOT towing an RV trailer,then towing service would be at the member’s expense if the vehicle cannotbe safely towed with the equipment provided by the service provider.If the tire of an RV cannot be changed, or if the RV is a motorcycle, towing ofthe RV will be provided.9

Automotive ServicesBattery ServiceAAA Battery Service is a mobile battery testing and replacement service. Inareas where the service is available, a AAA Battery Service technician willtest and assess the vehicle’s battery and electrical system. If the existingbattery fails the test and the member would like to have the batteryreplaced, the technician will install a new AAA battery, if available, thatmeets or exceeds the vehicle’s original specifications. All AAA batteriescome with a 72-month limited warranty with a 36-month free replacementperiod valid in the U.S. and Canada. Copies of the warranties are availablefrom the technician at any time upon request. AAA Battery Service isgenerally provided by independent service providers and isonly available in select areas, during select hours. Batteriesand battery warranties are provided by independentsuppliers. AAA Batteries are available for most makes and models andcan be purchased at the scene of disablement. Membership RoadsideAssistance terms and conditions apply. To find out if this service is availablein your area, simply call 1-800-AAA-HELP (222-4357), or use ouronline battery instant quote tool at AAA.com.CarFax ®Order a CarFax ® Vehicle History Report to help protect against buying a usedcar with costly, hidden problems. CarFax ® searches a nationwide database andprovides a detailed report that helps you identify odometer fraud and avoidbuying a used car with reported accident or flood damage. Members receive a20% discount on each report. For more details, or to order your report, visit ourweb site at AAA.com, or call 1-800-222-7623, ext. 6821.Approved Auto RepairAAA members are guaranteed quality auto care service by facilities thathave passed stringent AAA standards and display the AAA Approved AutoRepair sign. AAA continuously monitors the performance of qualifiedfacilities, making sure that standards are maintained. Show your AAAMembership card at any Approved Auto Repair facility before any work isdone and receive the following benefits:1. Dispute Resolution – AAR facilities have agreed, by contract, toaccept AAA as an independent and final authority in the unlikely eventa member has a dispute with an AAR facility over repairs involving amember’s car. Members are not bound by AAA’s decision and may seekother recourse.2. Free Maintenance Inspection – When your vehicle is beingserviced, at your request, the components that most frequently contributeto roadside breakdowns will be inspected at no charge.3. Written Estimate – A written cost estimate of work will be providedat your request. The actual cost may not exceed the estimate more than10% without your authorization.4. Warranty – All repairs, including both parts and labor, are warrantedfor at least 12 months or 12,000 miles, whichever comes first.5. Returned Parts – Replaced parts are returned upon request, unlessunder a warranty or exchange program.To find an Approved Auto Repair facility visit our web site atAAA.com/repair, or call 1-800-222-7623, ext. 6821.Vehicle Identification Number (VIN) EtchingEtching the VIN on a vehicle’s windshield and other glass is a significantvehicle theft deterrent. Thieves will usually pass them up in favor of an10

un-etched auto. The Automobile Club Inter-Insurance Exchange offers a 5%discount off comprehensive coverage on VIN-etched vehicles. For VIN-etchinglocations or to schedule an appointment, call 1-800-222-7623, ext. 6821.Legal Fee ReimbursementThis benefit will be discontinued effectiveNovember 1, 2013AAA pays per schedule below for legal defense when you plead not guiltyin court to a covered traffic charge. You choose your attorney. In orderto qualify for reimbursement, provide a AAA Legal Fee Reimbursementapplication, an attorney’s statement, a copy of the citation and a copyof the final disposition within 90 days from the trial date. Legal FeeReimbursement does not apply when you are charged with driving under theinfluence of intoxicating liquor or narcotic drugs; driving with a suspendedor revoked operator’s or chauffeur’s license; traffic violation arising fromthe commission of or attempt to commit a felony; violation of any safetyresponsibility law. Call your nearest AAA office or 1-800-222- 7623, ext.6861, for more information.Maximum ReimbursementOffense Classic Plus/PremierManslaughter with an automobileCoroner’s inquest $25 $50Preliminary hearing 75 150Circuit court trial 400 800Appeal from circuit court trial 400 800$900 $1,800Violation involving a collision 85 170Said violation on appeal 75 150Other traffic violations 60 120Said violation on appeal 60 120Guaranteed Arrest Bond CertificateThis benefit will be discontinued effectiveNovember 1, 2013If you are stopped for a motor vehicle violation in some states your AAAmembership card and Guaranteed Arrest Bond Certificate may be acceptedinstead of cash bail if the fine for the violation is $1,000 or less. GuaranteedArrest Bond Certificates are available at the AAA office or can be downloadedonline at www.AAA.com Offenses not covered include driving while underthe influence of intoxicating liquors, drugs or narcotics; failure to appearfor violations; driving on a suspended/revoked driver’s license; hit and run;failure to present evidence of insurance; illegal use or falsification of licenseor registration; engaging in a felony; attempting to elude/eluding police; orwhile driving a vehicle used for commercial purposes. Additional terms andconditions apply. General Insurance Company of America (GICA) administersthe Guaranteed Arrest Bond program. By using the Guaranteed Arrest BondCertificate, you agree to reimburse AAA or GICA for the total combinedamount of any fines, forfeitures, court costs, and other costs paid by AAAand/or GICA in connection with the use of the Certificate. Call your nearestAAA office or 1-800-222-7623 ext. 6861, for more information.$5,000 Theft RewardThis benefit will be discontinued effectiveNovember 1, 2013AAA pays for information that leads to arrest and conviction of a thief ofa AAA member’s motor vehicle. The owner of a stolen car, police officersand security guards are not eligible for the reward. The amount is the sameregardless of the number of thieves convicted. Applications are available bycalling 1-800 222-7623, ext. 6861.11

Exclusive PremierMembership BenefitsAAA Premier members have access to the highest level of value-addedmember services and benefits.Reduced Airline and Rail Service FeesFor airline and rail reservations, visit a AAA Travel location. We’ll be happyto make all the arrangements for you. As a AAA Premier member, you cantake advantage of reduced airline and rail ticket service fees, a $20 value.Identity Theft InsuranceWith this benefit, your Experian ® credit report is monitored daily. Plusyou’ll receive free email alerts, if key changes are detected on yourcredit report, free fraud resolution support and Lost Wallet Protection.AAA Premier Members also receive $10,000 in Identity Theft Insurance.There no hidden charges or fees to receive this FREE member benefit, butrequires enrollment.Identity Theft Insurance is underwritten by insurance company subsidiaries or affiliates of American InternationalGroup, Inc. For details visit AAA.com/SafeguardHome Lockout ServiceAAA Premier provides for up to $100 reimbursement in commerciallocksmith costs for home lockout service. Covered locksmith services arelimited to the cost of re-keying, changing locks, or making a new key inorder to gain entry to the home from outside, or if the keys are lost orstolen. Any charges in excess of $100, as well as all charges associatedwith any other residential locksmith services, are at the member’sexpense. Home lockout service is limited to one usage per AAA Premierhousehold per membership year, but is not counted as one of the fourallowable Roadside Assistance Service requests. Home lockout service isreserved for a AAA Premier member’s primary residence within the areaserved by AAA Missouri only and excludes all other buildings or lockedareas. Home lockout service is not transferable to any other person. TheAAA Premier member must be present and have photo identification andproof of residence. In the case of rental property, approval of the propertyowner may be required. See the Reimbursements section for additionalinformation on obtaining reimbursement for home lockout service.One Day Complimentary Car RentalIf your vehicle is towed by AAA Missouri in your home club territoryand you are stranded without transportation, just ask us for help! We’llarrange a standard class rental car for one day at no charge from a AAApreferred rental car provider. (Rental cars are subject to availability.)With AAA Premier, each cardholder is entitled to a one-day standardclass rental car per membership year, when the tow is one of thefour allowable Roadside Assistance calls. Service must be provided bythe preferred rental car provider and arranged through AAA. The AAAPremier member has up to 48 hours from the time of the tow to callAAA and request the one-day complimentary rental car. AAA Premiermembers are responsible for subsequent days rental charges, one wayrental fees, upgrades, vehicle insurance, mileage and fuel charges,and any other charges, fees and taxes. Normal rental qualifications,including age restrictions, and other restrictions apply.If a AAA Premier member is at least 100 driving miles away fromtheir primary residence at the point of the tow, and needs to use theircomplimentary rental car benefit, the member may be able to takeadvantage of their “Trip Interruption” benefit (administered by AllianzGlobal Assistance).12

Trip Interruption & Vehicle Return CoverageIf you are a AAA Premier member, are at least 100 driving miles fromhome, and your trip is delayed due to an accident, mechanical breakdown,car theft, unexpected illness or injury, natural disaster or severe weather,you can be reimbursed up to $1,500 for covered out-of-pocket expenses,including meals and accommodations; and/or for substitute transportationto continue your trip.And, AAA Premier members can be reimbursed up to $500 to help you getyour car back home if an unexpected illness or injury prevents you fromcompleting your trip.Exclusions, conditions and limitations may apply. See AAA Premier TripInterruption & Vehicle Return Section for complete details.Ride AssistIf a AAA Premier member is involved in an accident or a breakdown, aAAA representative can help you make rental car and other transportationreservations.Accident AssistAs a AAA Premier member, at the time of an accident or breakdown,when you call for Roadside Assistance, a AAA representative canhelp you contact family members, locate restaurants and find hotelaccommodations if you are out of town.Route AssistIf a AAA Premier member should get lost on the road within the UnitedStates, call us for directions.Travel AssistanceAAA Premier members can receive Global Travel Emergency Assistanceand Concierge Services 24 hours a day, 7 days a week–in the UnitedStates or internationally–when they are on planned leisure trips 100miles or more from the AAA Premier member’s primary residence whichinclude at least one overnight stay and are not more than 45 days induration. These services are available to AAA Premier members andtheir spouses and unmarried dependent children age 24 or under whoare traveling with the AAA Premier member.24-Hour Global Travel Emergency Assistance* for AAA Premiermembers includes:• Medical provider referrals, appointments and admissionarrangements• Emergency translation service arrangements• Lost tickets and document replacement arrangements• Prescription replacement arrangements• Emergency medical transportation arrangements• Emergency medical visitation arrangements• Emergency cash transfer arrangements• Emergency message center serviceConcierge Services* for AAA Premier members include:• Theater, sporting event and other entertainment ticketing/reservations• Golf tee times and reservations (reservations subject to availability)• Limousine and car service information and reservations• Shopping and health club referrals and information• Exhibition, shows and festival information13

• Messenger service referral and arrangements• Gift basket and floral delivery arrangements• ATM location information• Weather forecast informationThe member must purchase AAA Premier service prior to traveldeparture date in order to use these services. AAA Premier membershipbenefits include these services, which are service benefits and notfinancial benefits. Any costs associated with these services are paid bythe member.*Allianz Global Assistance is the administrator for this plan.Certain restrictions and limitations apply.Benefits and service provider are subject to change without notice.Automotive Information ServiceIf you have a concern about the performance of your car, you can takeyour questions straight to our experts. As a AAA Premier member, youcan receive free advice on vehicle problems and repairs. This service isavailable Mon-Fri., 8:30 a.m. to 5:00 p.m.Free New Vehicle Pricing ReportAs a AAA Premier member, you may request a comprehensive newvehicle pricing report. The report includes vehicle specifications, MSRPand average pricing, and if available, crashworthiness data. Each Premiermember can receive up to three free reports by mail per membership year.AAA Premier TripInterruption & Vehicle ReturnTerms & ConditionsThe AAA Premier Trip Interruption and Vehicle Return group insurancebenefits are provided to all AAA Premier members as long as the MasterPolicy with BCS Insurance Company remains in force. These benefits aresubject to the following conditions and exclusions:Definitions“AAA Premier Member” means an Automobile Club of Missouri AAAPremier member, AAA Premier adult associate or AAA Premier dependentassociate in good standing.“Accident” means an unexpected, unintended, unforeseeable eventcausing Injury or property damage.“Accommodations” means temporary lodging in an establishmentlicensed to provide temporary lodging to paying guests.“Covered Person” means a AAA Premier member whose PrimaryResidence is in the United States and his or her Immediate FamilyMembers traveling in the same Vehicle during Covered Travel.“Covered Travel” means a planned leisure automobile trip in the CoveredPerson’s Vehicle which has taken the Covered Person at least onehundred (100) driving miles from his or her Primary Residence when theincident occurs, which was intended to include at least one overnight staywithin the United States or Canada; and which does not exceed, and wasnot planned to exceed, forty-five (45) consecutive days. Please note:the Covered Person must be at least 100 driving miles fromthe AAA Premier Member’s Primary Residence when theincident occurs in order to be eligible for the benefits.14

“Illness” means a sickness, infirmity or disease that causes a loss thatbegins during Covered Travel.“Immediate Family Member” means the AAA Premier Member’s spouseand/or unmarried dependent children age 21 or under, includingstepchildren and legally adopted children. A grandparent traveling withhis or her grandchild who is a AAA Premier dependent associate is alsoconsidered an Immediate Family Member.“Injury” means bodily injury caused by an Accident, directly orindependently of all other causes and sustained during Covered Travel.Benefits for Injury will not be paid for any loss caused by sickness orother bodily diseases or infirmity.“Physician” means a person who is licensed and legally entitled topractice medicine and who is not a Covered Person or an ImmediateFamily Member of, nor related to, a Covered Person.“Primary Residence” means the AAA Premier Member’s billing addresswhich is recognized by Automobile Club of Missouri, and which must bein the United States.“Substitute Transportation” means any form of common carriertransportation (i.e., licensed for the transportation of fare-payingpassengers, with the exclusion of taxis and limousines) and/or arental car of equal or lesser value to the Vehicle. Expensive or exoticautomobiles are excluded under this definition.“Vehicle” means any two-axle motor vehicle designated for private usefor travel on paved public roads in which the Covered Person is eitherdriving or riding as a passenger. Moving vans are excluded.“We, Us, or Our” refers to BCS Insurance Company and its agents.Trip Interruption Coverage*What is CoveredCovered Persons on Covered Travel are reimbursed up to $1,500 pertrip for out-of-pocket expenses for the cost of reasonable additionalAccommodations and meal expenses and/or for the cost of SubstituteTransportation to continue the trip, incurred as a result of overnightcovered delay. Only expenses for the first 96 hours from the initial delayare eligible for coverage. The coverage only extends to Covered Travel inthe United States and Canada.The covered reasons for delay are:1. Vehicle disablement due to mechanical failure (excluding tire trouble)or an Accident that renders the Vehicle inoperable at least overnight;2. Theft of a Vehicle;3. Unexpected Illness or Injury requiring the Covered Person to receivetreatment by a Physician who advises delay of the trip;4. Natural disasters;5. Severe storms or unusual weather phenomena validated by NationalWeather Service recordsWhat is Not CoveredBenefits are not payable for travel which does not meet the definition ofCovered Travel, and for any loss, injury, illness, delays and/or expensesdue to:1. War (whether declared or undeclared), acts of war, military duty,or hostilities of any kind (for example, invasion, rebellion, riots, orinsurrections);2. Tire trouble;3. Intentionally self-inflicted harm, including suicide;15

4. Normal pregnancy or childbirth;5. Mental or nervous health disorders;6. Alcohol or substance abuse, or related illnesses;7. An Accident occurring when the Vehicle is being driven by anunlicensed driver or a driver who is not a Covered Person;8. Personal property which is damaged or destroyed;9. Any liability for injuries or property damage;10. The commission or attempted commission of an illegal act;11. The cost of repairs to the Vehicle;12. Cost of fuel expenses;13. Air and/or sea travel;14. Carrier-caused delays;15. Participation in professional athletic events or motor competition(including training);16. The cost of meals, Accommodations and Substitute Transportationresulting from delays caused by routine maintenance or minor repairsto the VehicleIn cases where the Covered Person rents a Vehicle for Covered Traveland the Vehicle is disabled or stolen, the Covered Person must makeimmediate contact with the rental company after the disablement ortheft occurs to arrange replacement of the Vehicle. If such contact is notattempted, the Covered Person will not be reimbursed for any expensesincurred as a result of the delay.Rental car expenses incurred by the Covered Person to continue thetrip will be reimbursed only if the Covered Person rents a vehicle ofcomparable or lesser class. Rentals of expensive or exotic automobiles areexcluded. Examples of such automobiles include Aston-Martin, Bentley,Bricklin, Daimler, DeLorean, Excalibur, Ferrari, Jensen, Lamborghini,Lotus, Maserati and Rolls-Royce.Substitute Transportation expenses on common carrier transportationwill be reimbursed for economy fare only. Trip Interruption coverage is inexcess of other insurance or indemnity covering the losses covered underthis program. Expenses after 96 hours from the initial delayare not covered.Vehicle Return Coverage*What is CoveredCovered Persons on Covered Travel are reimbursed up to $500 fortransportation of the Vehicle back to the Covered Person’s PrimaryResidence when an unexpected Illness or Injury prevents completion ofthe Covered Travel. Unexpected Illness or Injury must require the CoveredPerson to receive treatment by a Physician who advises that CoveredTravel cannot be completed.The Vehicle must be operable. Transportation must be performed by anaccredited professional transport company.What is Not CoveredIn addition to the exclusions listed under Trip Interruption Coverage,Vehicle Return benefits will not be payable if the Vehicle is a rentalvehicle or a Vehicle with an original lease term of less than one yearOR if the transportation of the Vehicle could have been performed by aCovered Person or by a traveling companion of a Covered Person.*Insurance coverage is underwritten by BCS Insurance Company under a Form No. 50.233B. Allianz GlobalAssistance is the licensed producer and administrator for this plan.16

Vehicle Return coverage is in excess of other insurance or indemnitycovering the losses covered under this program. Expenses after 96 hoursfrom the initial delay are not covered.General Program ProvisionsThis guide to benefits is not a policy or contract of insurance, but is your mostcomplete source of information. Please be sure to keep it in a safe place.All information in this document is subject to the terms and conditions ofthe Master Policy, a copy of which is in the possession of the AutomobileClub of Missouri. The terms and conditions of the Master Policy agreewith the terms outlined in this guide to coverage. However, features andbenefits are subject to change without notice.The Covered Person agrees to use diligence in doing all things reasonablyprudent to avoid or diminish any loss. Allianz Global Assistance will notunreasonably apply this provision to avoid claims hereunder.How to File a ClaimPlease gather the information below if you have a covered loss duringyour Covered Travel as it will be requested when you file a claim uponreturning home.All claims must be reported to Allianz Global Assistancewithin 60 days from the date of loss or as soon after thatdate as is reasonably possible.Once you report a claim, the Service Associate will set up a claim filefor you and send you a claim form. You must send written proof of loss,including any required information necessary to support the claim, toAllianz Global Assistance within 90 days from the date of loss, or assoon after that date as reasonably possible, and in no event, except inthe absence of legal capacity, later than one year from the time proof isotherwise required.General Documentation1. Receipts and itemized bills for all expenses (such as itemized food andlodging receipts)2. Evidence of accident/theft (i.e. official police report)3. Copy of payment for automobile repairs4. Rental car receipts5. Common carrier receipts6. Copy of invoice from accredited professional transport company (VehicleReturn Benefit)If you have a question or need to file a claim, please contactAllianz Global Assistance at 1-800-586-8456.The Allianz Global Assistance will confirm your request and provide youwith assistance.17

Travel PlanningHertz #1 Club Gold Plus Rewards MembershipEach member is entitled to a complimentary Hertz #1 Club Gold PlusRewards membership. Hertz #1 Club Gold Plus Rewards program providesoutstanding express rental service to its members to help make each rentalas personal and effortless as possible. To enroll please do the following:• You must register as a AAA member on AAA.com prior toapplying for the Hertz #1 Club Gold Plus Rewards benefit.• To enroll in Hertz #1 Club Gold Plus Rewards you must then go toAAA.com/gold and complete the online application.• You will then be given your priority code, which you can use forfuture Hertz #1 Club Gold Plus Rewards rentals. In addition, if youenroll in Hertz Gold Plus Rewards, Classic and AAA Plus membersreceive 600 Hertz Gold Plus Reward Bonus points after theirfirst Gold rental, enough for One Free Rental Day. AAA Premiermembers get 1,000 Hertz Gold Plus Reward Bonus points aftertheir first Gold rental, enough for Two Free Weekend Rental Days.Certain terms, conditions and restrictions apply. See AAA.com/gold fordetails.Personal Travel PlanningAll your travel planning can be accomplished with one phone call or visit toyour nearest AAA service office. Our trained travel counselors will help youplan your route, sightseeing and accommodations and prepare a customtravel package for every driving trip. We can also arrange your travel by air,cruise ship or train, as well as booking tours and travel packages. To makereservations visit your local branch, or call 1-888-366-4222 or book onlineat AAA.com.Maps & TripTik ® RoutingsOnly AAA could make your auto trips this simple. Your free personalizedTripTik routing is an easy-to-follow, easy-to-carry strip map. Detailed AAAcity, state and region maps are also available for free. AAA marks your routeand prepares a TripTik routing that details your trip, with information aboutconstruction, driving conditions, restaurants, lodging and fuel stops alongyour way. AAA also offers TripTik Planner….an electronic version you cancreate by visiting AAA.com and print using a home or office printer.TourBook ® GuidesDomestic TourBook guides are free of charge tomembers. CampBooks, Caribbean and Mexico TravelGuides are for sale to members at a discounted price.These books provide valuable information about pointsof interest and AAA approved accommodations throughoutthe U.S., Canada and Mexico. Where indicated, AAAaccommodation rates are guaranteed for the duration of thecurrent TourBook edition. Other properties offer membersa discount off their current rates. AAA inspectors carefully evaluateeach facility listed in the AAA TourBooks. Visit or call a AAA service office orvisit AAA.com to request TourBook guides and maps. The AAA EuropeanTravel Book is free to AAA Plus and AAA Premier members.AAA Travel MoneyLet AAA help you determine the right type of travel money for your nexttrip! Members can choose from products including foreign currency TipPaks(available at select offices), prepaid travel, and credit cards. Just visit anyparticipating AAA office or log on to AAA.com.18

AAA Travel AgencyAAA Clubs operate over 1,000Travel Agency offices throughoutthe U.S. and Canada to give youfull service travel agency benefitswherever you go. All your travelarrangements can be made quicklyand easily with AAA. You can takeadvantage of valuable travel benefits like these:Cruises, Tours and Rail TicketsAAA Travel Agencies are full service agencies whichhandle arrangements for escorted or independenttours and cruises all over the world. As accreditedagents for tour operators, cruise lines and Amtrak,our experienced Travel Agents can help you get thetrip best suited to your budget. We are able to offeryou exclusive cruise and tour savings and addedvalue benefits with selected travel companies thatcater to AAA members. Call or visit your nearest AAA Travel Agency(1-888-366-4222).Airfares, Reservations and TicketsOne great advantage of having a AAA Travel Agency office handleyour airline reservations is that we represent the major airlines, not aparticular one. We are able to provide you with choices that best fit yourneeds. Stop by or call the nearest AAA Travel Agency office (1-888-366-4222) to make your reservations. If you prefer, you can purchase airlinetickets, cruise packages, various tours, lodging and car rentals online atwww.AAA.com.International Travel AssistanceAAA is the only authorized source in the U.S. forInternational Driving Permits (IDPs). AAA alsoprovides Passport and IDP photos (photos are free toAAA Plus and AAA Premier members), and the AAAEuropean Travel Book. This publication is availableto Classic members at special member only prices.It is free to AAA Plus and AAA Premier members.Travel Accident InsuranceThis benefit will be discontinued effectiveNovember 1, 2013, except for AAA Premiermembers.You automatically receive $100,000 in Travel Accident Insurancecoverage when you purchase regularly scheduled airline tickets throughAAA Travel. AAA Premier members receive $300,000 in coverage.Insurance coverage underwritten by The Federal Insurance Company.Certain restrictions apply.17 19

AAA Financial ServicesAAA Credit CardThe AAA Member Rewards Visa Signature ®credit card offers an array of exceptionalbenefits. Earn unlimited rewards for everydaypurchases, such as:• TRIPLE POINTS on all qualifying AAA and travel purchases• DOUBLE POINTS for gas, grocery and drug store purchases• 1 POINT PER $1 spent on purchases everywhere else• EXCLUSIVE REWARDS including AAA vouchers good for travel,even car repairs...or choose gift cards or 1% cash back• No limit to the points you can earn• No blackout dates for air travel• AAA “chip” credit cards are available for international travelers.And many more benefits.For information about the rates, fees, other costs, and benefits associated withthe use of this credit card or to apply, visit AAA.com/credit card or call1-866-665-3581.Earn 1 point per dollar of new net retail purchase transactions (qualifyingpurchases less credits, returns, and adjustments) charged to the cardeach billing cycle. Earn 2 points per dollar for purchases made withthe card at any eligible gas, grocery or pharmacy retail merchantcategories as designated by FIA Card Services. Earn 3 points per dollarfor purchases made with the card through any participating AAA Clubwhen AAA is the merchant of record, or at eligible retail travel merchantcategories as designated by FIA Card Services. Additional restrictionsapply. Details accompany new account materials.The AAA Financial Services credit card program is issued and administered byFIA Card Services, N.A. Visa and Visa Signature are registered trademarks ofVisa International Service Association and are used by the issuer pursuant tolicense from Visa U.S.A. Inc. ©2013 Bank of America Corporation.Identity Theft MonitoringEach AAA member age 18 or older canreceive FREE identity theft monitoring withProtectMyID ® Essential. This free benefitincludes: daily monitoring of your Experian ®credit report, email alerts when key changesare detected on your Experian credit report,monthly “all clear” email alerts when no changes are detected, lost walletprotection and fraud resolution support. To get this benefit, enroll onlineor by phone. AAA Premier members with ProtectMyID Essential receive theadditional benefit of $10,000 in identity theft insurance at no extra charge.Gain an extra level of protection by purchasing ProtectMyID Deluxe at adiscounted monthly rate, which enhances the ProtectMyID Essential serviceby offering $1 Million Identity Theft Insurance for all enrolled members,ChildSecure SM alerts if accounts are opened in your child’s name, dailymonitoring of all three credit bureau reports, and internet scans for possiblecriminal activity.Members who are enrolled in earlier Identity Theft monitoring products withAAA can continue to use those products or call (877) 440-6943 to request tobe moved into one of the newer products.ProtectMyID ® Essential and ProtectMyID Deluxe are monitoring products20

designed to help you identify and resolve identity theft incidents. Theseproducts are provided in addition to any precautions you should reasonablybe expected to take yourself, including protecting your account numbers,passwords, social security number and other personally identifying information.ProtectMyID Essential and ProtectMyID Deluxe cannot stop, prevent, orguarantee protection against incidents of identity theft, or guaranteesatisfactory resolution.ProtectMyID Essential and ProtectMyID Deluxe are provided by ConsumerInfo.com, Inc., an Experian company. To be eligible to enroll in either product, youmust be 18 years of age or older and a current valid AAA member. Productssubject to change or termination at any time without notice. For moreinformation, including terms and conditions, visit AAA.com/safeguard.Identity theft insurance underwritten by insurance company subsidiaries oraffiliates of American International Group, Inc. Refer to the actual policiesfor complete terms, conditions, and exclusions of coverage. Coverage maynot be available in all jurisdictions.AAA/Discover Bank Deposit ProgramMembers save more with the AAA Deposit Program. Benefits include:• Preferred Member Rates on 12, 24 and 60 month CD’s/IRA CDs,with competitive rates on additional CD terms, IRA CD’s, MoneyMarket and Online Savings Account 1• No minimum required to open a CD, IRA CD or Money Marketaccount. 2 (Money Market Accounts require a minimum balance of$1,500 after 60 days)• Online Savings Account where you can fund your accountelectronically from any existing checking or savings account($500 minimum deposit is required to open)• Quick account set-up online, by phone, or via mail• Easy and secure online account management tools• FDIC-insured up to $250,000 per deposit, per ownership categoryDiscover the AAA difference in high-yield savings accounts. Call 1-888-728-3230 or go online to AAA.com/deposits for more information.1National Average APYs based on rates of top 50 U.S. banks by deposits provided by Informa ResearchServices, Inc. as of July 16, 2013.2There is no minimum deposit required to open an account, however Money Market Accounts musthave an average daily balance of a least $1,500 beginning on the third statement cycle; otherwise, amonthly minimum balance fee will be charged.Deposit accounts offered through Discover Bank, Member FDIC.Insurance ServicesInsurance through AAA provides value and money-savingdiscounts. We offer a wide range of insurance productsincluding auto, home,* renters,* condo,* and life.*Not available in Louisiana.Auto InsuranceWhen shopping for auto insurance, members can count on AAA Insuranceto offer dependable coverage at great rates. Our insurance plans includea large variety of coverage types, amounts, and deductibles. And you’llfind the rates are competitive with other insurers. We offer flexibilitywhen paying your insurance premium. Ask your AAA sales agent toreview your payment options in detail.AAA Insurance offers significant discounts on selected coverage for driverswho qualify:121

• Multi-car discount. Save if you insure two or more cars.• Anti-theft device. Save up to 25% off your comprehensivecoverage.• Air bag discount. Save up to 30% on select coverages.• Anti-lock brakes discount. Save up to 10% on selectcoverage. (Not available in all states)• Good student discount. Save up to 15% on select coverages.• Driver training discount. Save up to 10% for youthfuloperators who have completed an approved driver training course,on select coverages.• Multi-Line discount. Save up to 12% on select coverageson your auto insurance and up to 25% on your homeownersinsurance. Not Available in Louisiana.• Defensive driver discount. In some states, mature driverscan save up to 5-10% on certain coverages by completing anapproved defensive driver course.• 10% AAA member discount. Rates may be reduced by 10%on select coverages for policyholders who are current members.Discount savings are approximate and may vary by policy and by state ofresidence. Discounts may not be available in every state AAA offers insurance.Other restrictions may apply and you must qualify for any discount. Autoinsurance provided by Automobile Club Inter-Insurance Exchange.Home InsuranceAAA can meet the insurance needs of homeowners, condominium ownersand renters. Not Available in Louisiana.We offer:• Fast, convenient claim service• Easy Pay Plans• AAA Member households save an additional $40 on Homeownerspremium or $10 on condo/renters insurance premium, with amember discount.For a free analysis and proposal without obligation, call your AAA agent or1-877-222-3179.Homeowners, condominium and renters insurance provided by Auto Club Family Insurance Company. Notavailable in all areas. Other insurance products provided by independent insurance companies.Life InsuranceAAA has been providing peace of mind for its members for quite sometime on the road to life. With Term life insurance from AAA Life InsuranceCompany, we can help provide you with peace of mind in knowing thatyour family is protected for the future. Get a free no-obligation lifeinsurance quote for up to $5,000,000 in coverage. Term life insurancecan guarantee your premiums for up to 30 years.* Get a no-obligationquote today to help pave the road for added peace of mind. For moredetails, call (1-877-222-3179), click AAA.com or visit a local office.Policy Form Series ICC11-1201, TL-1201. Life insurance underwrittenby our affiliate, AAA Life Insurance Company, Livonia, MI. AAA Life islicensed in all states except NY.*Premiums increase annually after the initial term period. Coverage ends at age 95.AAA Accident AssistWith AAA auto insurance, you have access to AAA Accident Assist, whichprovides world-class roadside assistance, minimizes the hassle associatedwith a collision and helps get you back on the road.If you have AAA auto insurance and you get into a serious enough crash22

that you need a tow, just call right from the accident scene. 1-866-AAA-BEST (866-222-2378). We will take care of the rest.For members with liability only or other limited coverage with AutomobileClub Inter-Insurance Exchange, Roadside Assistance after an accidentis provided under your membership, not your insurance policy, and issubject to membership restrictions. Repairs, rentals and other benefitsare subject to policy coverages and limits.AAA DiscountsShow Your Card & Save ®Your membership card entitles you tovaluable discounts and savings at hundredsof participating businesses around thecountry, many right in your neighborhood.Save on travel, automotive services,entertainment, attractions and more. For details, call your local office, or referto your club publication. Or, visit our web site at AAA.com for discounts.Discounts & RewardsSave 10%, 20%, up to 30% on dining, shopping, travel and more. You canshop online with 30,000 retailers and restaurants, including well knownbrands such as Macy’s, Best Buy, The Home Depot and Restaurant.com. 1 Youronline purchases may even earn you reward points to apply toward futurepurchases – to save even more! Or, simply Show Your Card & Save ® at over100,000 participating businesses nationwide. Many of our Members savemore than their AAA Membership costs every year, and so can you!Discounted Movie and Attraction TicketsSave time and money by purchasing discounted tickets to theme parksand attractions at one of our local AAA branches or at AAA.com. Ticketsare available for these and other attractions: Walt DisneyWorld, UniversalStudios, Sea World, Busch Gardens, Six Flags, Kennedy Space Center andmany more. In addition, members can purchase discounted movie ticketsin advance for AMC, Hollywood, MALCO, the Regal Entertainment Groupand Wehrenberg. Visit AAA.com or your local branch.Other Member Value Programs• Penske Truck Rental 1-877-222-7924• Wal-Mart Pharmacy 1-800-972-0943• Sprint 1-800-754-6907• AAA Lodging Line 1-866-AAA-SAVE• Hertz Car Rental 1-800-654-3080• Lenscrafters 1-800-522-LENSAAA Mobile SolutionsGet mobile access to:• Turn-by-turn directions• AAA Member Roadside Assistance• AAA Diamond rated hotels and restaurants• AAA TourBook guide listings for attractions, events andcampgrounds• AAA Show Your Card & Save member discountsFor more information, visit AAA.com/mobile.1Discounts, products and vendors are subject to change at any time without notice. Other restrictionsapply. AAA does not endorse any vendor and disclaims responsibility for any product, promotion or contentfeatured herein or on the AAA Discount website. Discounts and vendors herein current as of 7/16/13. Forfull terms and conditions and to view current discounts, visit AAA.com/discounts.23

original color: 200original colors: 200 & 294actual color: reflex blueParticipating RetailersWhere You CanShow Your Card & SaveAutomotiveTravel &LodgingPersonalServices1-800-654-3080Travel With Someone You Trust SMFood andEntertainmentAAA.com/prescriptionsTM1-800-532-14961-877-222-7924actual color: reflex blueParticipating businesses are subject to change without notice. Discounts may not be combined with other offers.Certain restrictions apply. Offer good at participating locations only. Businesses shown are current as of 7-16-13.AAA.com24

Public and GovernmentRelationsThroughout our history, AAA has worked to make streets and highwayssafer. We work closely with schools, law enforcement agencies, legislatorsand private industry to strengthen laws and improve driving habits.Traffic Safety and Driver EducationSince the 1920’s, AAA has aggressively promoted the developmentof safety on highways. We provide material for parents of pre-schoolchildren and classroom material for kindergarten and grade schools. AAAalso sponsors the AAA School Safety Patrol program and supports highschool driver education programs and the AAA Foundation for TrafficSafety. Visit teendriving.AAA.com for helpful material for teen drivers.LegislationAAA continually evaluates and responds to legislation and regulatorymeasures that affect motorists and travelers. Our concern is to protect yourinterests as a motorist, to ensure that automobile drivers are not the targetsof discriminatory legislation and to promote safe and efficient travel.Public InformationAAA keeps members and the public informed on legislation, safety, andconsumer affairs through frequent news releases, public appearances andpublic service oriented brochures.AAA Traveler Magazine*AAA Traveler magazine ispublished for AAA membersand is included as part of yourAAA membership. This colorful,informative publication is sentdirectly to the primary member’shome six times a year to helpkeep you up to date on benefits,services and other opportunitiesavailable to you as a member. Each issue of AAA Travelerincludes features providing helpful information on a variety of travelsubjects and destinations.*Annual Primary membership dues include a one year subscription to AAA Midwest Traveler or AAA SouthernTraveler magazine.25

Branch Office Directory24 Hour Roadside Assistance 1-800-AAA-HELP(1-800-222-4357)Speech/Hearing Impaired 1-800-451-4006Customer Care Center 1-800-222-7623 x 7950Auto Travel/Maps/TripTik ® Guides 1-800-222-7623 x 7000Travel Agency1-888-FON-4AAA(1-888-366-4222)Insurance Agency 1-877-222-3179All Other Services 1-800-222-7623Club Headquarters12901 N. Forty DriveSt. Louis, MO 63141AAA.comServing AAA Members in MO, AR, IL, IN, LA, MSService OfficesMissouri – St. LouisHeadquarters – full service12901 N. 40 Dr.314-523-7350Arnold – sales only3510 Jeffco Blvd.636-464-6222Ballwin – full service477 Lafayette Center636-394-0052Brentwood – full service8308 Eager Rd.314-862-8021Chesterfield – sales only15510 Olive Blvd., Suite 202636-532-9229Creve Coeur – sales only13035 Olive, Suite 101314-434-5555Creve Coeur – East – sales only11441 Olive Blvd.314-998-0793Florissant – full service8194 N. Lindbergh Blvd.314-838-9900Kehrs Mill – sales only15480 Clayton Rd, Suite 215636-227-7100Midtown – sales & auto travel3917 Lindell Blvd.314-531-0700O’Fallon – sales only844 Bryan Rd.636-272-1365Toll Free 636-240-3201O’Fallon – full service2277 Hwy K636-272-2362 • 636-926-0426South County – full service9005 Watson Rd.314-962-2282St. Charles – sales only1046 Country Club Rd.636-946-2229St. Peters – full service591 Mid Rivers Mall Dr.636-279-2299 • 636-441-6001Tesson Ferry – sales only9960 Kennerly Center Plaza314-849-6663Weldon Springs – sales only6173 Mid Rivers Mall636-922-2522 • 636-477-022226

Service OfficesKansas City AreaBlue Valley– sales only8300 W. 151st St.913-851-8383Broadway – sales & autotravel3245 Broadway816-931-5252 • 800-345-4283Gladstone – sales only104 NE 72nd St. B816-436-8800Independence – full service19210 E. 39th St.816-373-1717 • 800-722-6978Lee’s Summit – full service621 NW Murray Rd.816-623-3369 • 877-458-1433Liberty – sales only810 W. Liberty816-781-9999Nieman – sales only6445 Nieman Rd913-631-1700Olathe – sales only113-C Mur-Len913-764-5300Overland Park – full service10600 Metcalf913-649-2280 • 800-422-6375Platte Woods – full service7679 N.W. Prairie View816-455-4900Raytown – sales only9812 E. 87th St.816-353-3205Shawnee – full service15810B Shawnee Mission Pkwy.913-248-1627Other Missouri OfficesBranson – sales only500 West Main, Suite 102B417-334-3222Cape Girardeau – full service1903 Broadway573-334-3038 • 800-922-0941Columbia – full service2101 W. Broadway, Suite E573-445-8426 • 800-822-5567Columbia – sales only313 S. Providence573-874-1909 • 888-645-5222Farmington – sales only725B Maple Valley Dr.573-756-4299 • 800-922-7471Jefferson City – sales &auto travel757 A West Stadium573-634-3322 • 800-438-5222Jefferson City – sales only925 Madison St.573-761-1500Joplin – sales & auto travel2639 E. 32nd St.417-624-2000 • 800-822-9132Kirksville – sales only516 N. Baltimore #A660-665-3737 • 800-922-7117Moberly – sales only213 N. Williams660-263-8844 • 888-222-1916Poplar Bluff – sales only2725 N. Westwood573-785-1408 • 800-922-0744Rolla – sales only602 West 6th, Suite B573-364-1117 • 800-822-1454St. Joseph – sales only3823 Frederick816-233-1377 • 800-863-4222Sedalia – full service1204 Winchester660-826-1800 • 800-822-8692Springfield – full service2552 South Campbell417-882-8040 • 800-922-7350Springfield – sales only3030 E. Battlefield St. Suite A417-823-3805Washington – full service1053 Washington Square636-239-6791 • 800-922-2451ArkansasBentonville – full service1501 SE Walton Rd., Suite 111479-254-9223Conway – sales only930 Wingate #D1501-327-0233 • 800-822-7705Conway – sales only603 Court501-327-922227

Service OfficesFayetteville – sales &auto travel4262 Frontage479-444-9222 • 800-822-5356Ft. Smith – sales only1401 S. Waldron479-452-2010 • 800-622-7389Hot Springs – sales only227 Hobson Ave.501-624-1222 • 800-305-5094Little Rock – full service9116 Rodney Parham501-223-9222 • 800-632-6808N. Little Rock – sales only4718 JFK Blvd.501-771-9100 • 877-741-9100IllinoisCarbondale – sales &auto travel1348 E. Main618-457-8448 • 800-554-8820Edwardsville – full service6655A Edwardsville Crossing Dr.618-659-4622 • 800-922-6813Glen Carbon – sales only11 Glen Ed. Professional Park618-692-1428Swansea – full service2629 N. Illinois Ave.618-235-5700 • 800-922-6129IndianaEvansville – full service7820 Eagle Crest Blvd.812-477-9966 • 800-851-0222LouisianaBaton Rouge - full service5454 Bluebonnet Rd., Suite M225-293-1200 • 888-718-7968New Orleans - full service3445 N. Causeway Blvd.504-838-7500 • 800-452-7198Shreveport - sales &auto travel6570 Youree Dr., Suite 500318-797-0262 • 877-415-3071Slidell - sales & auto travel1300 Gause Blvd.985-781-7068 • 866-325-2371MississippiJackson - sales & auto travel900 E. County Line Road601-957-8484Southaven – full service7111 Southcrest Pkwy., Suite 102662-349-4021Full Service includes: AAA Travel Agency, Airline Tickets, Cruises, Passport Photos, International DrivingPermits, Rental Car Reservations, Domestic Travel Routings, Hotel/Motel Reservations, Membership,Insurance Sales.Sales & Auto Travel includes: Domestic Travel Routings, Hotel/Motel Reservations, Membership, InsuranceSales, International Driving Permits, Rental Car Reservations.Sales Only includes: Membership, Insurance Sales.28

Automobile Club of Missouri12901 N. Forty DriveSt Louis, MO 63141314.523.7350Toll Free: 1.800.222.7623For more information and to access manyof the services described in this MemberHandbook, visit our website:AAA.comWe’re always with you. ®Copyright © 2013 Automobile Club of Missouri. All rights reserved.67942 Rev 08/13