Gurgaon Workshop Proceeding on Ist Dec. - HIPA

In collaboration withCore Group, HIPA, <strong>Gurgaon</strong><strong>Proceeding</strong>s of 1 December 2006 CIGReview MeetingContentsA. Session I Opening Remarks1. Welcome Address2. Presentation by Core Incubating Group Host Institute3. Remarks by ChairpersonB. Session II Update and Comments by ATIs1. RCVPN AAM, Bhopal2. YASHADA, Pune3. ATI, Kolkatta4. AIM, ChennaiC. Session III CBPR Experience sharing with UPAAM, LucknowD. Session IV CIG Members DiscussionE. Summing UpAnnexuresI. Schedule of the CIG MeetingII. List of Actual ParticipantsIII. CBPR Update Consisting Sh. S. Venkatesan’s SuggestionsIV. CIG Discussion NoteV. CIG Host Institute (HIPA) PresentationVI. Presentation made by YASHADAVII. Presentation from ATI West BengalVIII. Presentation by UP Academy (Leena Johri)IX. List of DoPT Master CDs available at HIPAX. Strengthening the State ATIs2

Core Incubating Group (CIG)Meeting <strong>Proceeding</strong>s 1 st December 2006The first formal review meeting was convened by the Core Incubating Group (CIG) atHIPA pertaining to the progress being made by the four ATIs in implementing the piloton the intensive district training initiative under the CBPR Program. It may behighlighted here that informal review is an ongoing and sustained effort of CBPRprogramme. The agenda for the meeting is provided in Annexure I. Shri Vineet Pandey,Director (Training), DoPT chaired the meeting. The list of participants is given inAnnexure II.A. Session 1: Opening RemarksShri Vineet Pandey, in his opening remarks, first conveyed the message ofencouragement from Shri Ajay Sawhney, Joint Secretary (Training), DoPT. A briefbackground on CBPR programme, i.e., the journey from Shimla (June 2006) to <strong>Gurgaon</strong>(December 2006) was recalled for refreshing CBPR programme. Shri Pandey alsowelcomed the new members to the CIG and requested Prof J George to read out theemail message of Shri S. Venkatesan. Prof J George informed the meeting that this emailmessage has been doing rounds in the e-group. A copy was supplied to all members(Annexure III). More details are given under (8) below. Prof J George, thereafter, gave apresentation (Annexure V) on the initiatives taken by HIPA in its role as the secretariatto the Core Incubating Group. He also reiterated the expectations from the ATIs in thepilot phase. The following was indicated:1. Prof. George invited attention of all CIG members for intense engagement to the‘concept and purpose of the Core Group’ discussion note (Annexure IV)circulated to the members during the meeting and informed that a backgroundnote on the CBPR program has also been put up by DARPG on its website(darpg.nic.in/arpg-website/ReformInitiatives/cbpr.pdf). It is requested that the projectcoordinators refer to this document to understand and raise discussion pointsabout the program framework. This would provide the necessary context for thetraining initiative.2. HIPA has setup the e-group for the initiative. The e-group is named DOPTCBPRand nodal officers DoPT, HIPA, Candidate ATIs their dedicated team membersAdam Smith International Project Management Consultant ASI (PMC), andmany Master Trainers (MTs) as well as Registered users (RUs) have beenincluded. At present the membership to the e-group is over 30. The e-group isexpected to be the repository of all the activities being undertaken under theinitiative. It will also provide a forum for dissemination of information on the3

initiative (Annexure V-uploaded files). It is hoped that all the stakeholders willbenefit from the forum. Prof George has been nominated as the moderator for thegroup.3. CBPR Core Incubating Group comprise of representation from DoPT, CandidateATI, HIPA and external experts. The composition of the group is given inAnnexure V.4. A dedicated HIPA team will provide support to the Core Group. Thecomposition of the support team in HIPA is given in Annexure IV as well.5. One of the main elements of the Core Incubating Group is constitution of adedicated support team at each candidate ATIs. Annexure III gives details of thededicated team constituted by RCVPN Academy of Administration andManagement, Bhopal. Annexure VI (Slide 6) gives details of the core groupconstituted by YASHADA, Pune.6. CIG has been interacting with other capacity building initiatives in India. Areview meeting was organised on 18 October by DoPT in New Delhi. Some of themajor highlights of this meeting that reinforce CBPR programme objectives werebrought to the notice of CIG members. This can be found in Annexure V.7. The framework of the working model proposed to be developed under theproject and as decided in the 10-11 Oct meeting at Bhopal was reiterated. It wasfurther endorsed that a draft of this is up on the e-group document site.8. Referring to Mr Venkatesan’s suggestion Prof. George underscored that a list of27 documents (Annexure X) available on the DoPT website has been circulated toall the participating members. A list of 50 DoPT CDs (Annexure IX) availablewith HIPA is also circulated. These master CDs are part of HIPA knowledgecentre. Members can obtain copies of the same from HIPA. Both these lists areavailable on the e-group as well.9. Finally, a fervent action plan was requested to document all activities along withcost estimates being undertaken by the candidate ATIs.CommentsShri Vineet Pandey, indicated the following:1. Commended HIPA for setting up of the e-group2. All the decisions taken in the previous workshops have been very welldocumented and provide a clear road map for the ATIs to follow. The ATIsshould take into cognisance all of the decisions taken in the workshops and theiractions should be in sync with the decisions taken. Any deviations should be4

indicated to the Core Group. This would enable development of a standardizedworking model.3. Core Group should also start discussion on new initiatives to be taken up underthe program for the next year under the CBPR Program.B. Session II: Presentation by the four ATIs on progress made so far1. Update by RCVP Noronha Academy of Administration, BhopalProf Kumudini Sharma, Project Coordinator, RCVP Noronha Academy gave thefollowing update:a. The progress for Betul and Raisen districts is going on in full steam, howeverprogress in Hoshangabad district is comparatively slow, because the DistrictCollector at present is on leave and also due to the elections in some of the blocksof the district. Director General is taking personal interest in the project andwould be visiting Hosangabad in the coming days to kick-start the activitiesthere.b. TNA of the selected departments have been done.c. The TNA outputs have been validated and the training needs have been factoredin the design for training.d. Resource persons are being identified for developing the modulese. Identification of potential trainers from within the target departments has beeninitiated. Departments have been requested to nominate potential trainers. Tilldate forty nominations have been received.f. RCVPN Academy of Administration and Management is of the opinion thatmaximum number of trainees be covered; given this the fund allocated by DoPTmight fall short.g. ICDS in Betul has shown interest in the initiative, though it is not one of thedepartments chosen. It may be noted that ICDS has done some pioneeringtraining work in MP.h. Betul and Raisen district administration is extending full cooperation and believethat the initiative has potential in improving service deliveryi. Newspaper advertisements have been released for recruitment on contract of onedocumentation officer and two support staff.j. Till the documentation officer is in position all documentation activities is beingdone by the project coordinator.k. Detailed action plan would be in place in the coming week5

CommentsA. Shri Vineet Pandey, commented thata. Fund requirement can be re-looked given that the Academy feels thatmaximum number of trainees have to be included. However it should betaken into account that the present initiative is a pilot for developing a modeland preferably only a representative number of trainees may be trained.b. Regarding ICDS showing interest in Betul, it is solely at the discretion of theATI to include the same. However given the resources, the ATI might at thefirst instance, document the Betul experience for DoPT. Funding can beconsidered for the same.c. Concurrent Documentation of the process is the key to CBPR programme.Hence, this process documentation may be considered for simultaneouslyuploading on the e- group for others to comment and learn.B. Dr. R. Ram Mohan, Institute of Management in Government (IMG), Trivandrumcommented that in the next round, 10-12 ATIs might be included. If the CoreGroup agrees, ATI can start preparing for it during the next year.C. Shri D. Durga Prasad reiterated the Chairpersons’ appeal that concurrentdocumentation is critical. Post Facto reconstruction of events should be avoidedsince many critical aspects are lost and that rationalization of events creeps in.Documentation will not be used as judgment of effort by an individual ATI, butas raw data for constructing the model. It is very important that all ATIs have thedocumentation person in place from the beginning itself.2. Update by YASHADA, PuneMs. Jyotsna Hirmukhe, YASHADA gave the following update (the presentation isenclosed in Annexure VI)a. While initially, during the Bhopal (10-11 October 2006) meeting Ratnagiri andSindhudurg had been selected as the pilot districts, it has been decided that thepilot programme would be done in Pune district only due to logisticalconsiderations.b. TNA has been completed(i) As an input to the TNA, 5% of the 1,22000 BPL families have beensurveyed as these are the external stakeholders of the selecteddepartments.(ii) Representative sample from various cadres of the selected departmentshave also been surveyed for the TNA.6

c. Identification of Trainers from the respective departments has been done.d. Cadres of Talathi, Circle Officers, Gram Sevak, Block Development Officers andExtension Officers are the primary candidates for training under the pilot.e. A core group for managing the initiative has been set up at Yashada comprisingof senior faculty members. The team includes members from the group, whichhas successfully implemented the intensive district training under the UNDPprogram. This would provide the necessary continuity and aid in experiencesharing with the new team members. Training program for the new core groupmembers has been organized.f. A dedicated team of trained and expert trainers has been identified byYASHADA. These trainers have successfully implemented district level trainingprogrammes for the same cadres in SATARA district under the Jagruti projectdesigned to improve the citizen interface of government.g. Course content finalized, includes components pertaining to Knowledge, Skillsand Attitude – Yoga, Attitude, Accounts, Office Management, Establishment,Law, Government schemes on poverty alleviation, Action plan of the district onpoverty reduction, Best Practices, Humanitarian angle towards povertyreduction, Public Grievances hearing and settlement.h. The training material standardization has been completed. Collector and CEOhave given valuable inputs towards the creation of the training material.i. Designing of audio-visual content has also been completed.j. The total target group is 6588 including 5509 from the Zilla Parishad and 1079from the Collectorate.Residential training programs would be the mainstay of the project.CommentsShri Vineet Pandey commented thata. Yashada may consider including a module on RTI.b. Yashada has made commendable progress, it is hoped that documentation of the processis ongoing.Shri D. Durga Prasad, ASI indicated thata. Documentation is critical so that the lessons learned are not anecdotal but analytical.b. In case of Yashada this is all the more necessary to help avoid the success of the firsteffort not colouring the interpretation of the results in the present ongoing effort.7

3. Update from ATI West BengalDr. Arabinda Ghosh could not participate, as he was on an official duty abroad.However a presentation was sent in advance to HIPA. Prof George made thepresentation on behalf of ATI, West Bengal (copy of the presentation in Annexure VII).Major highlights are as follows:a. Meeting conducted with District Magistrate, Sabhadhipati (Chairperson) of ZillaParishad, North 24 Parganas, Chief Medical Officer Health and District Animal ResourceDevelopment Officer.b. Selected 2 (two) Development Blocks as Pilot.c. SWOT Analysis at selected block for Health and Family Welfare & Animal ResourceDevelopment Department conducted.4. Update from AIM ChennaiThe AIM, Chennai Nodal officer, Shri N. Palaniappan could not attend the meeting asthis coincided with the meeting of top officials of sectors selected for the Pilot in TamilNadu.C. Session III: Experience sharing by UPAAM (UP Academy of Administration &Management) on the Intensive District Training program under UNDP inSitapur DistrictMs Leena Johri gave a presentation particularly highlighting on the successfulimplementation of Intensive Training Program under UNDP Program in UttarPradesh.a. Training concentrated on three aspects- (a) Disciplinary <strong>Proceeding</strong> Matters, (b)Office and Financial Management, (c) Human Resource Development and (d)Techniques of Management.b. Academy trained a group of master trainers. Course book (titled Kaushalam)was prepared by the Academy with the help of faculty and used in the trainingof Master Trainers.c. Master trainers imparted the actual training in the pilot districts.d. Feedback on the training program included: Time period should be extended with respect to the topics such as TimeManagement, Communication, and Motivation. Such trainings should be organized in all districts of the State. Every government employee should be imparted training at least once in histenure. Experience based illustrations may also be included in reading material. A refresher course may be conducted after some time.8

e. Impact Assessment of the training was conducted by an independent agency andthe study findings included: The training has created a new confidence in the employees and establishedcredibility within the government. Mind-set of the employees has been changed significantly. Momentum needs to be taken advantage and follow-up actions should also betaken.f. Training of Class C and D staff gives them a new identity and helps improveself-esteem. It reinforces the fact that they are valued members of theGovernment Machinery.g. As a follow-up, the DoPT support is requested for the following: The academy would like to carry out some focused programme on specific moduledeveloped during earlier project especially on Administrative and FinancialManagement and H.R.D. related issues such as stress management,communication and leadership. Academy would like to develop DLM for the above topics.CommentsShri Vineet Pandey commented thata. UP Academy is credited to be the first to have got an impact assessment done.b. Sustainability and reinforcement are key if the initial momentum gained is toprovide long term gains.D. Session IV: CIG Members Discussion Core Group issuesA. How to use the expertise available at the disposal of DoPT and theATIs?Shri IJ Mittal indicated thata. There is a good base infrastructure available for training, including professionalsand institutions in the government domain. The available training resourceshould become responsive to the intent of the development policy framed by thegovernment.b. Training for being effective depends on environment and motivational factors,which is intrinsic to the organization to which the trainee belongs to. Trainingcannot impact these factors, however they are critical for any training program tobe successful.9

c. To increase the reach, ‘Training of Trainers’ (TOT) is a critical factor. It has acascading effect. Any model on training in the context of the initiative under theCBPR Program should have TOT as an essential componentd. There is a general lack of sharing of learnings, teaching materials and experiencesamongst ATIs. Therefore “reinventing the wheel” phenomenon has becomecommon.Shri Vineet Pandey, commented thata. There is a pool of resource persons on training available in the country. There isalso a group who have superannuated from their regular service. ATIs mayconsider tapping into this resource pool and draw in these experts as consultants.b. ATIs will have to develop organization re-engineering skills. Therefore take up alarger mandate of organizational restructuring other than mere training.c. Capacity Building should not be a one project affair but has to be an ongoingexercised. DFID has expressed its satisfaction at the way the training program under theCBPR is shaping up.e. Invited suggestions of any other names from the participants for inclusion in theCore Groupf. A Portal to foster networking amongst the ATIs is on the anvil and all therelevant materials will be uploaded.g. Expressed satisfaction at the role played by HIPA in hosting the core incubatinggroup.h. Core group should convene and make an action plan for the next six months.i. The candidate ATIs should also indicate their next three month’s action agenda.Shri Salim Haque made the following observations:a. It is a general phenomenon that while we are very good at pilot projects, we tend tofalter when the replication is done at a national level. It is critical that some more ATIsbe involved as observers in the pilot stage itself, so that they can internalize thelearnings and be ready when the project is extended to a larger group of ATIs.b. It is extremely critical that documentation of the effort is done. Lack of documentation isone singular weakness of the programs run under the aegis of the governmentsc. There is a substantial pool of trainers both in the private and the public sector,including those who have superannuated. It is important that this existing resource betapped.d. Sharing between ATIs is very important. E.g. under the UNDP intensive districttraining program, each ATI attempted to prepare audiovisual material. However,sharing could have led to non-duplication of effort and saving of scarce resources.e. The present initiative should be a precursor for a larger initiative under the 11 th FiveYear Plan.10

f. DoPT has started a program on mentoring and facilitation and the ATIs areencouraged to avail of this facility.g. Ninety three to Ninety five percent of the government personnel belong to the group Cand D. In most cases Group C staff is responsible for actual implementation undergovernment programs and schemes. Therefore Group C staff should be the primarytarget of the training program.h. In Postal and Defence services training modules have been developed for each tradeperformed by the clerical staff. Probably similar module needs to be developed forother departments also. Training for trade specific for Class C and D staff is a keyinput for making service delivery more responsive.Shri R Ram Mohan stressed on the importance of increasing self worth of theindividuals as a desirable outcome of any training programme efforts.B. Core Group setting the future agenda under the programShri Vineet Pandey reiterated thata. The MOUs with the ATIs was open ended and that Core Group is not constrained byany over arching conditionality.b. Core Group needs to concentrate on idea generation for newer initiatives under theprogram and beyond. The Core group, it is felt, will outlive the CBPR Program andprobably become a reference group with which DoPT (training) can get inputs onfuture training initiatives of the department.Shri D. Durga Prasad stressed thata. ATIs can look beyond “Training” and become “centers for capacity building”.b. The present initiative, under training, focuses on the individual and the next initiativecan target organization development. For such organizational interventions the ATIswill have to build their capacity for taking on the role of a catalyst. Areas likeorganizational development and action research should be the focus of the ATIs in thenext phase. The ATIs can then enable the various states to initiative organizationalchange initiatives in the different service delivery departments.Dr. G. Prasanna Kumar, DG HIPA indicated thata. It is time ATIs become a consultant / knowledge enter for the government. ATI haveto go beyond training. The catch phrase should be “we also train people”.b. Use of ICT tools in training should be more vigorously explored.Shri Suresh Misra, Core Group member, HIPA, informed that the faculty at HIPA had abrainstorming session in which certain concrete ideas have been suggested. It wassuggested by the participants that HIPA might make a concept note on each of the11

identified initiatives so that a larger dialogue within the core group can take place andthe initiatives taken forward.E. Summing upProf. George thanked DOPT for facilitating the meeting. He thanked all participantsfor sparing their valuable time for CIG and making valuable suggestions. A sincerethank on behalf of all participants was extended to AIS (PMC) for bringing inconceptual clarity as well as processual transparency to the CBPR Programme. DG,HIPA was profusely thanked for support and encouragement to CIG movement.Finally Sh. Ajay Sawhney was thanked for providing momentum to the task oftaking forward CBPR movement and much more.12

First Core Incubating Group (CIG) MeetingAnnexure ISchedule of the <strong>Workshop</strong>13

First Core Incubating Group (CIG) MeetingTENTATIVE SCHEDULECBPR CORE INCUBATING GROUP [CIG]MEETINGHARYANA INSTITUTE OF PUBLIC ADMINISTRATION,GURGAON1 DECEMBER 2006FRIDAY 3-00-3.10PM Welcome and Registration1 DECEMBER3.10- 3.20PM CBPR Core Incubating Group [CIG]Chairman’s Opening Remarks3.20- 3.30PM CIG, HIPA: Journey from Shimla to Bhopaland beyond-Some Prospects3.30- 4.15PM Four ATI’s Pilot District ExperiencesRCVPN AAM BhopalATI, KolkataAIM, ChennaiYASHADA, Pune4.15- 6.30PM CIG Members Discussion Hour5.30-6.30PMPILOT Districts Challenges7.00-8.00 PM Break8.00-9.00 PM Dinner14

First Core Incubating Group (CIG) MeetingAnnexure IIList of Actual participants15

First Core Incubating Group (CIG) MeetingLIST OF PARTICIPANTSCBPR CORE GROUP MEETINGDecember 1 st , 2006Sr. Name & DesignationNo.1 Ms. Jyotsna Hirmukhe,Assistant Professor, YASHDA,Pune2 Sh. Ram Pole,Assistant Professor, YASHDA,Pune3 Sh. Vineet Pandey,Director, (Training), DoPT,New Delhi4 Sh.Jerome Minz,Under Secretary(Training), DoPT,Old JNU Campus,New Delhi5 Sh. Saleem HaqueDirector,DoPT, Government of India,New Delhi.6 Sh. D. Durga Prasad,Adam Smith International,1, Jai Singh Road, New Delhi7 Sh.Sudipto Sengupta,Adam Smith International,1, Jai Singh Road,New Delhi8 Sh. Inder Jeet Mittal,Senior Principal Private Secretary,Ministry of Earth Science, Block12, CGO Complex, Lodhi Road,New Delhi.9 Mrs. Leena Johri, IAS,Additional Director,UP Academy of Admn. & Mgt.,Lucknow10 Dr. G.Prasanna Kumar, IAS,Director General,Haryana Institute of Public Admn.,76 Sector 18,<strong>Gurgaon</strong>Tel No.Office011-26107960011-26107957/26109049Ext. 27Tel. No.Residence011-26121044011-26195052MobileEmail Addresshjyotsna@ rediffmail.comjyomalhar@yahoo.com.in.9313805526 vineet.pandey@nic.in9810848176 minz@nic.in24624722 26949061 shaque@nic.in41502291 -- 9323252295 durga.prasad@admsmithinternational.com41502291 -- 9910377719 sudipto.sengupta@admsmithinternationa.com0124-23404130124-23055929899731303 ijmittal@nic.in9335212100 imdpucc@yahoo.co.in9818445330 gkumarp@hotmail.com11 Ms. Kumudini Sharma,Nodal Officer,RCVPNAA,Bhopal12 Sh. R. Ram Mohan,Faculty Member,Institute of Management in Govt.Vikas Bhawan, P.O.,Thriuvanthapuram0471-2304229/6080471-245234109387212549kushal246@yahoo.comsreevaraham@hotmail.com.rmrtvm@yahoo.com16

First Core Incubating Group (CIG) Meeting13 Dr. J. George,Prof. & Head,Faculty of Economics andDevelopment Planning,Haryana Institute of PublicAdministration,<strong>Gurgaon</strong>14 Dr. Suresh Misra,Professor & Head,Faculty of Public AdministrationHaryana Institute of Public Admn.<strong>Gurgaon</strong>15 Sh. Baijnath,Faculty of Computer Science,Haryana Institute of PublicAdministration,<strong>Gurgaon</strong>16 Ms Manveen Kaur,Assistant Professor,Rural DevelopmentHaryana Institute of Public Admn.,<strong>Gurgaon</strong>17 Ms. Rachana Gupta,Assistant Professor,Behavioural Science,Haryana Institute of PublicAdministration,<strong>Gurgaon</strong>18 Sh. Devender Singh,Programmer,Haryana Institute of PublicAdministration,<strong>Gurgaon</strong>0124-23430880124-23457800124-23404120124-2340690/6910124-2340690/6910124-2340690/691011-276625310124-261344550124-23471430124-2621348-- jgfedp@vsnl.net9312413955 drsureshmishra@hotmail.com-- baijnathlodha@hotmail.com9811938168 hipatraining@rediffmail.commanveen19@rediffmail.com9810882811 rg153@rediffmail.com9891664972 devsingh22hipa@yahoo.co.in17

First Core Incubating Group (CIG) MeetingAnnexure IIICBPR Update Consisting Sh.S.Venkatesan’sSuggestions18

First Core Incubating Group (CIG) MeetingFrom Prof. J. George, HIPA, <strong>Gurgaon</strong> (Date 14 Nov, 2006)CBPR initiative of DOPT has made significant forward movement in the pastfew months. A quick recap is being done below to accelerate the forwardmovement towards firm deliverables of the Pilot DistrictInitiatives.A. Constitution by DOPT (18 July 2006) of a Core Group of Nodal Officers fromselect ATI to steer the national initiative:1. Sh. Vineet Pandey, Director (Training) Chairman2. Sh. M.P.Sethi, Ex-MCR HRD Hyd. Member3. Dr. R. Ram Mohan, IMG, Thiruvananthapuram Member4. Prof J. George, HIPA <strong>Gurgaon</strong> Member5. Prof. Suresh Misra, HIPA, <strong>Gurgaon</strong> Member6. Dr. Arabinda Ghosh, ATI, Kolkata Member7. Sh. N. Palaniappan, AIM, Chennai Member8. Dr. Kumudini Sharma, RCVPNAA, Bhopal Member9. Ms. Meeta Rajeev Lochan, YASHADA, Pune MemberB. Constitution of a Dedicated Incubating Team on CBPR at HIPA <strong>Gurgaon</strong> on29.9.06Prof. J. George (Convenor)Prof. Suresh Misra MemberSh. Baij Nath MemberDr. Manveen Kaur, FTC, MemberMs. Rachna Gupta MemberSh. Devendar Singh MemberC. Dedicated Team constituted at RCVPNAA, BhopalDr. Kumudini Sharma (Nodal Officer)(Kindly provide the e-mail addressof your Dedicated team)Dr. H.M. MishraDr. Rajiv ShuklaDr. Arun K. SinghMs. Sushma GokhaleSh. L.K. DwivediSh. Rajib R. SinhaD. ATI, Kolkata, Chennai and YASHADA will soon constitute a dedicated teamfor the Pilot19

First Core Incubating Group (CIG) MeetingE. Bhopal workshop identified sectors and districts for the Pilot. Please see the<strong>Proceeding</strong>s of the Bhopal workshop, page 18 for details. Comments andsuggestions are invited from the group members.F. Prof. Misra and I attended the Master Trainers/Registered User's workshopin Chennai during 9-10 November 2006.Other members of Core group presentat the workshop were Dr. R. Ram Mohan, Sh. S. Venkatesh as special invitee.Of course Sh. Ajay Sawhney, JS along with Sh. Vineet Pandey, Chairman ofthe core group facilitated such interactions with a wider body of professionaltrainers.However, a couple of significant points to be noted are follows:(1) Rajasthan has trained all elected members of PRIs in the state within 75days of their election.(2) One day in the month could be dedicated as the "Learning At Work Day" inthe Pilot districts. This day could be utilized to brainstorm the CBPR TNA andother operating processes. Since we are targeting the central and centrallysponsored schemes for poverty reduction, I think, this "Monthly Learning Day"will be a very useful tool to try out in the Pilot districts.(3) The training by design as practiced in the defence services and theRailways is yet another model that is worth investigating and exploring foradaptation in the Pilot.(4) Capacity Building is pivoted on the human resources. Is it not opportune forus to get into a better understanding about the HR in the Indian subcontinent?The Behavioral science literature explicitly talks about the "individual self" in thewestern hemisphere and the "familial self" in the Asian hemisphere andcontext. While in terms of the capacity building techniques and toolkit we arenecessarily using the "individual self" based approach. The misfit is reflected inthe performance as an outcome. The disconnect has to be explored from thisfundamental platform. Perhaps, the core/dedicated group can explore on thistheme a little more for as better understanding.Please do join with your comments and postings.From: Sh. S. Venkatesan, Consultant EX-DOPT (Date 25 Nov, 2006)I take the liberty of making certain observations.I had the fortune of carrying out an "Impact Assessment Study" of IntensiveTraining in Satara District (Maharashtra) and the Documentation of the UNDPProject on "Strengthening of State ATIs in India".20

First Core Incubating Group (CIG) MeetingThe above efforts indicated that there were many areas which could easily bereplicated in future Projects like the DfID Project on CBPR. Some of them are:- 'Implementation' arrangements and 'mechanism' to complete thevarious activities within a specified time frame.- The concept of 'Systematic Approach to Training (SAT)' and theunderlying principles of 'National Training Policy (NTP)'- The various TNA approaches made under the UNDP Project.Probably, for the first time, 14 States carried out TNA exercises.- Availability of developed and validated training modules. 46 moduleswere prepared, out of which, 18 are under distance learning mode.Again. Modules and audio-visual aids prepared (including trainingfilms) for district training by the seven State ATIs are available.When the Model on training under the CBPR Programme is complete andready, flexibility may be provided to the State ATIs to use it to meet the localrequirements. Since the target group is 'front line service delivery personnel'(cutting edge and lower level) lot of innovative training methods have to beresorted to make the training an enjoyable one and easy to learn. Optimum useof visual and audio-visual aids (especially films) has to be made. The exercisesand examples have to be suitable to local customs and exposure. Finally, theinputs have to be in local language(s).The approach adopted by the State ATIsfor Distict Training varied from State to State. And, all the States achievedsuccess in their efforts- which was undertaken for the first time in the country.There could be a common pool of training packages but the extent and the waysin which the same are utilized in their training efforts may vary from State toState and District to District. This is more so when we try to achieve 'Demandled'and 'Trainee-centered' approach.For TNA process, Yashada-Pune had simplified it. For its Intensive DistrictTraining, it adopted 4-step approach and carried out TNA for each category ofstaff ( i.e., Cadre). Such simplified approach to TNA may be considered by theCore Group.From: Ajay Sawhney, IAS, Joint Secretary (Traning)2006)(Date 28 Nov,Thanks for your observations and suggestions-they are most relevant and timelyand I’m sure the DfID project will benefit from your advice.21

First Core Incubating Group (CIG) MeetingAnnexure IVCIG Discussion Note22

First Core Incubating Group (CIG) MeetingDiscussion NoteThe concept and purpose of the Core GroupThe Capacity Building for Poverty Reduction (CBPR) programme has training asa critical input in capacity building initiatives. Access to basic services – healthand education for example—by the poor is accepted as the most important preconditionfor poverty reduction. Hence, quality and quantity of service delivery tothe poor would to a large extent determine the effectiveness of any povertyreduction programme. Service delivery is significantly influenced by the criticalattributes-knowledge, skills and attitudes-of the front - line service deliverypersonnel. It is in this context that training is critical component of the CBPR.In order to incorporate the centrality of service delivery in the training agenda ofthe governmental training systems the workshop on Training for Service deliverywas organised at HPIPA, Shimla on 22-23 June 2006 by the DoPT, GoI.In thisworkshop attended by the representatives from ATIs from many states, theexperiences, expectations and concerns regarding training for service deliverywere shared and discussed. The workshop participants suggested the directionwhich the agenda for training for service delivery can take: For the immediate term it was suggested that successful innovations inthe training arena be developed into replicable models through asystematic process. This would have the benefit of maintaining continuitywith earlier successful efforts while providing usable training modules foruse in the near term. One such model which was consensually agreedupon was what has come to be known as the SATARA model. This modelconsists of a set of pedagogical tools and training techniques that addressall the three critical attributes of any job at the front – line. For the medium to long term it was suggested that a core group drawnfrom ATIs be formed for developing and assist DoPT in implementing aplan to build the training capacity of ATIs.While the suggestion pertaining to the SATARA model is being elaborated forimplementation separately, this note seeks to develop on the formation of thecore group and identification of its main tasks. It is expected that this note willhelp bring in focus to the discussion with HIPA.Rationale and possible agenda for the Core Group23

First Core Incubating Group (CIG) MeetingThe CBPR programme envisages a collaborative and mutually productiverelationship with Central ministries, states and external stakeholders of theMoP. As most of the service delivery related originate and get extinguished atthe state or local government level, much of the effort for capacity buildinghas to be initiated by these levels. Accordingly, it is necessary for the DoPT(as a department of MoP) to develop collaborative relationships with the stateATIs to further the training agenda of CBPR programme. Secondly, fortraining front – line service delivery personnel it is necessary to have atraining infrastructure, which can meet the large demand. In other words,building training capacity is an essential pre-requisite. While action hasalready been initiated in this direction under the UNDP project, there appearto be gaps in the training system, which need to be filled. The workshopparticipants brought this aspect out in their discussions. A specificpresentation for building the capacity of a training institute was made by theHDRI of AP.The rationale for setting a core group emerged from the aforesaidconsiderations.The core group would have to be from the ATIs across the country and benationally centred at one of them to provide some kind of form to it. HIPA wassuggested as a possible center due its physical proximity to DoPT.The main purpose of the core group would be to provide support to the DoPTin developing initiatives relevant at the state level in the context of training forservice delivery. Specifically the core group, given its intimate knowledge ofthe training systems at the state level, would: Identify the nature of interventions required to enhance the enhancethe training capacity of the ATIs. Consolidate the various training needs of various levels of personnel ofthe governments at various levels. Assist the DoPT in developing a training agenda for the governmentduring the eleventh plan period with specific focus on service deliveryfor the poor. Develop training programmes in programme formulation,implementation and evaluation. This is on the agenda of the CBPR.These are some of the tasks that the core group can take up. These are morein the nature of possibilities. The discussions with HIPA can begin with thisand move forward.24

First Core Incubating Group (CIG) MeetingAnnexure VCIG Host Institute (HIPA) Presentation25

First Core Incubating Group (CIG) MeetingCBPR Core IncubatingGroup [CIG] MeetingHaryana Institute of Public Administration,<strong>Gurgaon</strong>1-2 December 2006http://groups.yahoo.com/group/doptcbprhttp://hipa.nic.in/Introduction226

First Core Incubating Group (CIG) MeetingVirtual CBPR Discussion Group3Uploaded Files427

First Core Incubating Group (CIG) Meetingdarpg.nic.in/arpg-website/ReformInitiatives/cbpr.pdf5CBPR Core Incubating GroupVineet Pandey, CHAIRMANMP SethiRRam MohanN PalaniappanArabinda GhoshKumudini SharmaMeeta RajivlochanLeena JohriSaleem HaqueS VenkatesanRK SharmaIJMittalJ GeorgeSuresh Misra JMDedicated HIPA TeamJ. GeorgeSuresh MisraBaij NathManveen KaurRachna GuptaDevender Singh28

First Core Incubating Group (CIG) Meeting18 th October MeetingWhile preparing the training package, the concerned faculty will reviewthe existing modules if any, make necessary changes so as to include thejob chart, the K-S-A components, methodologies to be adopted and thepoverty alleviation and service delivery focus (both urban and rural). Thelanguage of the training package to be prepared will be English. Thetraining package to be prepared by the faculty will include-Training Module : This will guide the trainers in detail as to how toconduct the training programme. The subject details, teachingmethodologies and skills to be imparted should be explained elaboratelyto enable the trainer to conduct the training programme after goingthrough the module.Reading Material: This will serve as a guide and a ready reckoner to theemployee of the particular cadre. The educational background andmindset of the employee should be kept in mind while preparing theReading Material. Also, the reading can be made joyful by incorporatingvarious activities like stories, songs, puzzles, crosswords, games etc.Any other material like films, booklets, material required for conductingvarious activities etc.If we know…The trainee Profile Which sector Nature of service Participatory ( extension) OTC service-delivery Individual/vertical Level (s) in the organisation Nature of work of the trainee(s) Technical aspects Citizen-interfaceObjective of training Inform Re-orient Enhance capabilityScope of training( Work space/Lifespace) What will the person be trainedin? Work Space•Training Evaluation Knowledge Skills•Training Impact Attitude•Individual Life Space Yoga•Organisational•Service user Health concerns Personnel financeScale of training Geographical Number of peopleMain elements of a workingmodel•Training Needs Analysis•Training Log Frame•Individual•Organisational•Service userWe should be able to prescribe/explorestrategically…Entry issuesInfrastructure Physical Centralised Localised Training materialPedagogy/Andragogy Delivery mode Direct Distance Type Experiential Vicarious Tools—developed locally(innovative) or adaptation of existingones Games Role plays Language of communication Content Technical BehaviouralTrainer/ Capacity Builder Specialist Internally developedTraining environment Venue—point of focus Residential vs. day scholar Other facilitiesCosts By cost-heads Costing in terms of per personcost Break even analysis29

First Core Incubating Group (CIG) MeetingTable 1: Summary of Variables for Pilot CBPR TrainingModuleState Sector NatureofServiceOrgnScaleNatureofWorkObjectiveScopeOrgn LevelGeogScaleNos.WestBengalMaharashtraMadhyaPradeshTamilnadu-AnimalHusbandry-Health& FamilyWelfareRevenueDept.-RuralDev.Dept.-Water &Sanitation-EducationParticip-atoryParticipatory-Particip-atory-OverthecounterIndividualIndividualVerticalTechnicalaspect+CitizeninterfaceTechnicalaspect+CitizeninterfaceTechnicalaspect andCitizeninterfaceEffective andEfficient servicedeliveryTransparency ,timeliness andaccuracyEffective andEfficient servicedeliveryTransparency ,responsivenessand sensitivityEfficiency andeffectivenessLeadershipquality, inteachers,Improved deliveryInformation toparents about thesystem,Ambience ofexcellence inschoolTo be decidedWorkandLifeSpaceWorkandLifeSpaceWorkandLifeSpacePrani Bhandhu,Vety. SurgeonANM. Local Selfhelp groupPRI FunctionaryTehsildar, circleofficer, Patwari(talati)BDO, ExtensionOfficer, GramSevakExec/Asst/SubEngineer, Handpump Tech,Timekeeper,Chief Municipalofficer, SanitationworkerCommunitySensitization (inclcouncillors)Block Edn officer,principals, supdt ofhostles/ashrams,teachers, PTANorth 24Parganas,one moredistrict tobeidentifiedThane/SindhudurgHoshangabad/Raisen &BetulVillipuramOne moredistrict tobeidentifiedNo. oftraineesshould be arepresentative sampleso thatmodel canbedevelopedand testedParticipatory ActionableLearningLearning DomainFeeling Thinking ActingLearning to Sense Learning to Observe Learning to AdaptLearning to Emphasize Learning to Assess Learning to ChangeLearning to Care Learning to Reflect Learning toTransformLearning to Learn30

First Core Incubating Group (CIG) MeetingLEARNINGENVIRONMENT-1ParticipatoryApproachesAnd MethodsEBACInteractive LearningInstitutionalEnvironment D Support andContextGFNext StepsDocument all actionsCost estimates to be documentedPLA/PRA for a rapid TNASummarize any follow up actionitems required of you31

First Core Incubating Group (CIG) MeetingAnnexure VIPresentation made by YASHADA32

First Core Incubating Group (CIG) Meeting“CAPACITY BUILDING FORPOVERTY REDUCTION”SPONSERED BY DFID & DoPTAIM• TO TRAIN THE PERSONNEL FORIMPROVING THE QUALITY OFSERVICE DELIVERY SYSTEMS OFSELECTED SECTORS.33

First Core Incubating Group (CIG) MeetingKEY ISSUES• TO DEVELOP A REPLICABLE MODELBY TESTING PILOT PROJECTS• TO TRAIN FRONT LINE SERVICEDELIVERY PERSONNELBPL Survey• The total number of BPL families in Pune districtare near about 1,22,000.• Out of these 5% families have been surveyed asthese are the external stakeholders of the selecteddepartments• The outcome of the survey has been taken intoconsideration while identifying the training needsof the departments.• The representative samples from various cadreshave also been interviewed to identify theirtraining needs in order to provide better services tothe people.34

First Core Incubating Group (CIG) MeetingTraining Strategies• YASHADA has identified two major sectors forimplementation of the CBPR Pilot project.• The personnel directly dealing with the peoplebelow poverty line are identified.• These cadres include Talathi, Circle Officers,Gram Sevak, Block Development Officers andExtension Officers.• These cadres shall be trained in the beginning andthe training shall be extended to all the remainingcadres in due course of time.CORE GROUP• Shri Sanjay Bhatia, IAS, Additional Director General• Smt. MeetaRajiv Lochan,IAS, Dy.Director General• Smt. V. Radha, IAS, Dy.Director General• Smt Jyotsna Hirmukhe, Nodal officer• Shri Nawnath Gaikwad, R.O. ATI• Shri Ram Pole, R.A. ATI35

First Core Incubating Group (CIG) MeetingIDEN TIFIED SECTO RS FOR M A HARSH TR A1.Regulatory Sector-Revenue2. Developm ent Sector- Rural Developm entSELECTED DISTRICT-PUNESupport from the district• The District Collector Pune and the ChiefExecutive Officer, Zilla Parishad, Pune areextremely supportive to this project.• They have provided all the administrative supportto the implementation of the project.• The Collector and CEO have given valuableinputs towards the creation of the training materialspecially oriented to capacity building forPOVERTY REDUCTION.36

First Core Incubating Group (CIG) MeetingWhy Revenue and Zilla Parishad• Personnel from these departments workdirectly in the field dealing with the poor.• These departments implement the povertyreduction schemes of the Government• The Talathis, Gramsevaks, BDOs, Clerksworking at the grassroots level shall formthe immediate target group from training.• Training these personnel will help inachieving the objective of the CBPR ProjectINFORM ATION PROVIDED BY ZP,COLLECTORATE PUNETOTA L NUM BER OF PERSONNEL IN A LL THECADRES/ TARGET GROUP• ZILLA PARISHAD -5509• COLLECTORATE-107937

First Core Incubating Group (CIG) MeetingSr.noActivityTRAINING PLANRemarks1Identification of the cadres to be trainedCompleted2346TNA assessment of ZP, Collectorate,PuneDesigning of audio visual contentStandardization Training ModulesTraining for Clerks(240) and Peons(215)in Pune Collectorate (455)Training for remaining personnel fromZP and CollectorateCompletedCompletedCompleted14-18 Nov 2006VIIT, BaramatiSeparate plan attached38

First Core Incubating Group (CIG) MeetingActivities Completed• Meeting with Collector and Chief ExecutiveOfficer, ZP, Pune• Training Needs Assessment for Pune District( Identification of Job Charts, Gap areas,Training Needs/Non Training interventions)• Identification of Trainers from the respectivedepartments• Preparation of Training Modules and AudioVisual AidsTeam of Trainers• A dedicated team of trained and expert trainers has beenidentified by YASHADA.• These trainers have successfully implemented districtlevel training programmes for the same cadres inSATARA district under the Jagruti project designed toimprove the citizen interface of government.• The team of the trainers is led by the experiencedfaculty of YASHADA.39

First Core Incubating Group (CIG) MeetingContent of Course• Yoga• Attitude• Accounts• Office Management• Establishment• Laws• Poverty- Urban and Rural Government schemes on poverty alleviation Action plan of the district on poverty reduction Best Practices Humanitarian angle towards poverty reductionContent of Course• Gaonbhet Yojana i.e. Revenue Village VisitScheme• An innovative scheme effectively implemented byDistrict Collectorate Pune• Public Grievances heard and settle at village level• Creation of Gaon Samiti• Regular visit of revenue officers• Implementation of40

First Core Incubating Group (CIG) MeetingACTION PLAN FOR PROPOSEDTRAININGSrNoSectorFunctionaryEstimatedNoProposed Dateforcommencementof training1RuralDevelopmentBDOExtensionOfficers31315 December2006ACTION PLAN FOR PROPOSEDTRAININGSr.NoSectorFunctionaryEstimated NoProposed Dateforcommencement of training2RuralDevelopmentKendra-pramukh24420 December200641

First Core Incubating Group (CIG) MeetingACTION PLAN FOR PROPOSEDTRAININGSr.noSectorFunctionaryEstimatedno.ProposedDate forcommencement oftraining3RuralDevelopmentDy CEOBDOSectionOfficers455225 Dec 2006onwardsACTION PLAN FOR PRAPOSEDTRAININGSr.noSectorFunctionaryEstimated noProposedDate forcommencement of trainingContd..ExtensionOfficersOSDAgri OfficerMedicalOfficersEngineers42

First Core Incubating Group (CIG) MeetingSr.noSectorACTION PLAN FOR PRAPOSEDTRAININGFunctionaryEstimated noProposedDate forcommencement oftraining4RegulatorySector(Revenue)CircleOfficers,Talathis,AwwalKarkun,Clerk,Peon,83925 Dec 2006onwardsin batches of40 eachThanks43

First Core Incubating Group (CIG) MeetingAnnexure VIIPresentation from ATI West Bengal44

45First Core Incubating Group (CIG) Meeting

First Core Incubating Group (CIG) MeetingSub-Division No of BlocksBongaon 3Barasat 7Barrackpore 2Basirhat 10Bidhan Nagar 0Total 22Group wise Distribution of EmployeesA B C D388697383314612810648692818721925Animal ResourceDevelopmentHealth & FamilyWelfareSocial Welfare46

First Core Incubating Group (CIG) MeetingTotal Employees5211259413AnimalResourceDevelopmentHealth &FamilyWelfareSocial WelfareACTIVITIESMeeting conducted with District Magistrate,Sabhadhipati (Chairperson), Zilla Parishad, North24 Parganas, Chief Medical Officer Health andDistrict Animal Resource Development Officer Selected 2 (two) Development Blocks as Pilot. Collected job chart of Health Worker Male/Female Initiated SWOT Analysis at selected block forHealth and Family Welfare & Animal ResourceDevelopment Department.47

First Core Incubating Group (CIG) MeetingACTIVITIESWe need to organise brainstorming sessions toidentify performance issues i.e areas for newinitiatives. We need to make the responsibility mapping. Identification of the stake holders. Process of developing questionnaire to identifythe individual training needs based on the existingjob/ task and proposed job and task.48

Annexure VIIIPresentation by UP Academy (Leena Johri)49

First Core Incubating Group (CIG) MeetingThe U.P.A.A.M had successfully completed theUNDP assisted project “Strengthening of state ATI “inThe Uttar Pradesh StateThe Aims & Objectives of the programme wasTo reorient the government employees to become responsive andcitizen centric.To cultivate a positive problem-solving approach, proactive ness andbetter work ethics in government employees .To inculcate leadership and team building qualities in supervisory staff.To motivate the government employees and also expose them to thesuccess stories of their colleagues.To provide a forum through which the feedback mechanism is createdbetween the grass-root level officials and those involved in policy makingso that administrative reforms address the delivery problems existing atthe field level.To facilitate attitudinal and behavioral changes to enhance personal andprofessional growth to fit-in to the changing organizational need.50

First Core Incubating Group (CIG) MeetingThe Methodology of the programme was designed aftertaking care of following risk factorThe large number of officials were to be trained.The target group was also highly heterogeneous in terms of age,responsibilities and nature of duties.Availability of large number of trainersAvailability of participants for each course.The duration of the course will be of different duration for different levelof employees.Availability of Master trainers.Availability of infrastructure, location, facilities etcSince each batch consists of employees drawn from differentoffices and categories, the risk of interpersonal conflicts in atraining situation was very highTNA was carried out at district level.After TNA various course module and course contents weredesigned for various levelSuch as for the Gazetted officer , for Non-Gazetted officer, fordrivers, for sweepers, for other class IV functionaries.First of all Gazetted officers & master trainers were trainedThis Master Trainer carried out the training on the district51

First Core Incubating Group (CIG) MeetingTraining of Trainers Programme:The Master Trainers were developed in theAcademy on the following Subject.•Disciplinary <strong>Proceeding</strong> Matters•Office anf Financial Management•Human Resource Development and Techniques ofManagement.As per the findings of TNA a course bookKaushalam was prepared by the Academy with the help offaculty as mentioned earlier and used in the training of MasterTrainers.The Course Module For Class III and Above containsfollowing input1. Leadership and communication2. Stress Management3. Time Management4. Team Building & Motivation5. Government Servant Conduct Rules6. Promotion Policy, Screening Rules & Reservation Policy7. Recording of entries and self-appraisal8. Procedure for disciplinary proceedings9. Store Purchase Rules10. Loan and advances11. GPF Advances12. Post retirement benefits – Appointment on compassionate grounds13. Contempt of courtInstitutions like Lion and Rotary Clubs along with personnel fromgovernment hospitals were engaged to carry out a general health chekups.52

First Core Incubating Group (CIG) MeetingCourse Contents for- Drivers includeEtiquette & MannersPersonality developmentAttitudinal ChangeVehicle Maintenance and emergency repair.GO regarding Vehicle /record keepingRoad/driving signsService ConditionsEntries in the service rulesPersonal loan /Advances/GPF/Seniority/SavingsStress ManagementHealth awareness and medical check-upA general health chek-ups by Institutions like Lion and Rotary Clubs and inGovernment Hospitals.Course Contents for – Peon includeEtiquette & MannersPersonality developmentPublic Dealing.How to talk on telephonesHow to handle emergency situation.House Keeping of Office.Service ConditionsEntries in the service rulesPersonal loan /Advances/GPF/Seniority/SavingsStress ManagementHealth awareness and medical check-upsPersonal health and hygieneBasic knowledge of electrical workA general health chek-ups by Institutions like Lion and Rotary Clubs and inGovernment Hospitals53

First Core Incubating Group (CIG) MeetingEtiquette & MannersCourse Contents for – Sweepers focused onPersonality developmentPublic Dealing.How to handle emergency situation.Service ConditionsEntries in the service rulesPersonal loan /Advances/GPF/Seniority/SavingsStress ManagementPersonal health and hygieneLow cost sanitation and waste managementA general health chek-ups by Institutions like Lion and Rotary Clubs and inGovernment HospitalsThe outcome of the Training WasAs per the feed back received it was as such as::Time period should be extended with respect to the topics such as TimeManagement, Communication, Motivation etc.”Such trainings should be organized in all districts of the State.Every government employee should be imparted training at least once inhis tenure”Experience based illustrations may also be included in reading material.A refresher course may be conducted after some time54

First Core Incubating Group (CIG) MeetingThe Impact Analysis of the ProgrammeA formal impact analysis of this programme wasundertaken by an independent management agency named asIntegrated Management Group.The Agency was expected to examine and assess perceivedusefulness and applicability of the programme and impact ofthis training on customer, such as common citizen.The Agency carried this analysis taking a sample sizeof almost 400 trainees and common citizens with adopting themethodology of random sampling with structuredquestionnaires.The Highlight of the impact analysis report issuch –The training has created a new confidence in the employeesand established credibility within the government.Mind-set of the employees has been changed significantly.Momentum needs to be taken advantage and follow-upactions should also be taken.55

First Core Incubating Group (CIG) MeetingThe observation of the Agency for impact analysis is as such –Big programme effectively and planned and executed.Effectiveness of the training is a result of hard team work ofMaster Trainers and of Academy.Competency level of the trainers is the critical aspect.Training must include time for experience sharingMore focus should be attached to personality developmentprogramme during training.Heads of Department should carry out the follow-up trainingunder their domain for their departmental employees.The academy would like to be associated for undertaking the similarprogramme with special emphasis on poverty elimination.The academy would like to carry out some focused programme onspecific module developed during earlier project specially onAdministrative and Financial Management and H.R.D.related issuessuch as stress management, communication and leadership.Academy would like to develop to DLM for the above topics withfinancial support from DOPT/UNDP.56

First Core Incubating Group (CIG) MeetingAnnexure IXList of DoPT Master CDs available at HIPA57

First Core Incubating Group (CIG) MeetingList of DOPT CDs available at HIPA, <strong>Gurgaon</strong>Sr No.Name of Module1 Course on Human Development HDRC, UNDP2 Multimedia CD Presentation on Office Procedures and Service Rules3 Distance learning module on Reservation in services for SC/ST/OBC4 Personality Development (N-DLM) IMG-Thiruvananthapuram5 Distance learning module on Values in Administration6 DLM module Citizen’s Charter7 Training module on Public Private Partnerships for InfrastructureDevelopment8 Combating Corruption9 Non-Distance learning module on Pension and Pensionary Benefits10 Globalization, WTO and New Trade Regime (Non-DLM)11 Ek Nai Roshani Aqua Culture film12 Training module on disaster Management (In Non-Distance learning mode)13 Development of Training Course module under Participatory Administrationand collective decision making14 Corporate Financial Management (Non- DLM)15 Role of NGOS in Govt.& civil Society (Non- DLM)16 Project Management (Non-DLM)17 City / Urban Management18 Value Added Tax in Government19 Training module Public Relations20 Economic Reforms (Non-DLM module)21 DLM- Project MGT IMG, Vikas Bhavan, Trivandrum22 Management of STATE Finance AASC-G23 Course on Personal Development24 Infrastructure Deregulation-Teri25 Urban Transport development Training module under UNDP Project26 Distance Training Course on Office Management (DLM Module)27 Distance Training Module on Managing Organization Change28 DLM on Freedom of Information Act 200229 Gender / Empowerment of women CDLM-Module30 EPS-English31 Decentralised Planning (DLM)32 Non- Distance Learning Module on Human Rights33 E-Governance and Information Management (IT)34 Contracting NM-DLM58

First Core Incubating Group (CIG) Meeting35 Management of Change Non-DLM module under UNDP Project36 Module of Negotiation & Conflict Resolution Film Clips37 Principle Centered Negotiation & Conflict Resolution for Public Officers38 Module on Negotiation39 Decentralised Planning40 Principle Centered Negotiation & Conflict Resolution File Clips Negotiator,Bandit Queen41 Participatory Administration & Collective decision (DLM)42 Training Module Gender Issues43 Administrative Law Training IMPAJ44 Office Procedure Assam45 DLM Protection and Promotion of Human Rights46 Reform Initiative in ADM’N47 TQM-DLM Package48 Disciplinary <strong>Proceeding</strong>s (DLM)49 E-Governance50 TNA Tool Kit59

First Core Incubating Group (CIG) MeetingAnnexure XStrengthening the State ATIs60

First Core Incubating Group (CIG) MeetingStrengthening the State ATIshttp://persmin.nic.in/otraining/index.htmlSl.ResourceModulesNo.Persons1 Management of Change Resource Person2 Decentralised Planning (DLM) Resource Person3 Decentralised Planning (Non DLM) Resource Person4Gender IssuesReading MaterialResource PersonTraining Module5 VAT in Government Resource Person6 Contracting N-DLM Resource Person7 Economic Reforms N-DLM Resource Person8 Reservation in Service (DLM) Resource Person9 Combating Corruption (N-DLM) Resource Person10 Pension & Pensionery Benefits (N-DLM) Resource Person11 Citizen Charter (DLM) Resource Person12 Infrastructure Deregulation (N-DLM) Resource Person13 Project Management (DLM) Resource Person14 Office Procedure & Service Rules (DLM) Resource Person15Public Private Part. For InfrastructureDevelopment16 Values in Administration17Management of State Finances-Assam (N-DLM)Resource PersonSmt. VinodJindalResource Person18 Office Management-A.P.(DLM) Resource Person19 Personality Development (N-DLM) Resource Person20 City-Urban Management (N-DLM) Resource Person21 Corporate Finance Management (N-DLM) Resource Person22 Gender/Empowerment of Women (DLM) Resource Person23 Public Relations (N-DLM) Resource Person61

First Core Incubating Group (CIG) Meeting24Reform Initiatives in Administration (N-DLM)Resource Person25 Administrative Law (N-DLM) Resource Person2627Participatory Administration and CollectiveResource PersonDecision Making (N-DLM)Participatory Administration and CollectiveResource PersonDecision Making (DLM)Note:DLM- Distance Learning ModuleNon-DLM- Non Distance Learning Module62