2011 OFYP Annual Report - Orientation and First-Year Programs ...

OFYP Phone and Web TrafficCall VolumeFrom May 2011 through the end of summer, the office assistantsanswered 3,679 phone calls from new students, their parents, andmembers of the University community. Reversing the trend from thepast three years, phone calls declined fairly dramatically this pastsummer; however, the chat feature on our website was used moreoften this year. OFYP consolidated many publications to ensure thatinformation was easy to understand and not overlooked. This couldexplain the decline in phone traffic. In summer 2005, we received4,335 calls, summer of 2006 we received 3,762 calls, summer of 2007we received 3,543, but since the advent of Welcome Week in 2008,we saw 3,920 calls for summer 2008, 4,163 calls for summer 2009,4,395 summer 2010.Because of the cyclical nature of our programs, we expect increasedtraffic during certain times of the year. We saw a large increase inthe amount of traffic to our website occur in Spring and Summer.8