Audit of Residential Facilities, Final report - Division for Social Policy ...

6. With regard to management capacity, a management training programme must bedeveloped for all home managers that focuses on the management of people,performance management, as well as aspects such as conflict management, building acohesive team, and understanding diversity management which is crucial for realtransformation There must be a properly implemented performance management system in placewith regular assessments of staff undertaken Caring management is important in this environment as it impacts on the ability ofstaff to do their jobs effectively and with pride. Staff management conflicts need to beaddressed. Staff retention policies and procedures need to be developed which can includecounselling and stress management support The staff and management in all the homes must be familiarised with the norms andstandards as well as the rights of older persons7. Staff capacity: There is a problem of the shortage of staff, that needs to be addressedbut this has financial implications There is a need to build the capacity of staff through regular training programmes.This would allow staff to be updated with the most recent practices in the care forolder persons A capacity building programme should also look at issues such as assertivenesstraining, diversity awareness, self-esteem and other life skills8. Funding policies should be re-addressed as many of the less affluent homes arestruggling to maintain health care standards. At the same time funding programmes such as an outreach programme, etc needs tobe seriously considered as opposed to funding people At the same time the Department could assist home managers and fund-raisers inexploring a sustainability strategy that addresses various options that include not onlyfinancial sustainability but also human resources and skills transfer Implementing some of the norms and standards requires funding which theDepartment must consider, particularly in the homes that are less resourced andunder-developed.9 | D S D A u d i t o f R e s i d e n t i a l F a c i l i t i e s