Audit of Residential Facilities, Final report - Division for Social Policy ...

100%90%80%70%60%50%40%30%20%10%0%81%Abuse Incidents Management72%72%61%90%69%Policy for incidents Register for reported cases Reported at managementmeetingsManagementStaffiv. Abuse Incidents ManagementThe norms and standards highlights the protection of older persons against abuse,neglect, ill-treatment and exploitation…there should be a policy on addressing issues ofabuse in the home, a register on abuse and staff and caregivers should be trained on thepolicyParticularly as the issue of abuse of older persons is rife and much attention has beenreceived in the media with regard to this, it was noted that over 70 homes (19%) did nothave a policy in place to address incidents of abuse. At the same time 113 homes (28%)did not have a register for reported cases of abuse.Moreover, staff in a number of homes (72%) did not know about the policy to addressincidents of abuse, and in 61% of the homes did not know whether there was a register toreport cases of abuse. Likewise, in only 36% of the homes nationally (145 homes) did theresidents know about this register, meaning that in 259 homes the residents did not knowone of their basic rights in terms of being able to report incidents of abuse.Once an abuse has been reported, it is equally concerning that staff in 31% of the homes(125) did not know that cases of abuse were reported at management meetings.43 | D S D A u d i t o f R e s i d e n t i a l F a c i l i t i e s