Audit of Residential Facilities, Final report - Division for Social Policy ...

This was recorded and submitted to the Project Manager on a regular basis.b. Data analysis: Once the data was captured from the questionnaires, the data wassent to a data management specialist who collated and analysed the data on aprovincial basis, using SPSS as the statistical programme. The provincial data wascombined to produce the data for the national report.c. ReportingAfter conducting the two day audit with each home, the fieldworker produced a report.This is a report in which the field worker collates the information in the 5questionnaires (management and board, staff and volunteers, residents, family andcommunity members) to describe what was happening in the home. It drew a fewconclusions and makes some recommendations where this is necessary. The reportswere checked by the Project management team, sent back to the fieldworkers foradditional information where necessary, and then produced as a final report. This wasdone for each home.Provincial reports were written based on the provincial data as well as an attempt todraw out some provincial trends, while the national data was used to draw out somenational trends.1.4 Limitations of the Studyi. There was a discrepancy across all groups with regard to the conditions in the homesuch as the availability of services, policies and procedures and overall managementand governance issues. Often Board and management indicated one answer and staffwould say something different. In some instances it was clear that this was as a resultof a lack of communication between management and staff, in others, it related togrievances that staff had towards their conditions of employment (low salaries andbad working conditions). This made it difficult for the audit team to assess in a 2-dayvisit, with limited access to people, to know what the reality was. At times we wereable to verify information through studying various documents but, often this did notgive a clear sense of what the actual practice was in a home.ii. It was also very clear in many instances that the homes were „prepared‟ for the audit,the place was cleaned, the residents were groomed and very often the different teamswere briefed in a particular way that they would all give the same responses, which19 | D S D A u d i t o f R e s i d e n t i a l F a c i l i t i e s