Audit of Residential Facilities, Final report - Division for Social Policy ...

1.3 Process FollowedA number of other processes were followed, which are listed below:i. Literature review: A review of current legislation, policies, norms and standards wasundertaken as well as a review of studies completed with regard to older personsii. Developing tools for the audit: These included a set of questionnaires for Board andmanagement, staff and volunteers, residents, and where possible family membersand community members. These tools were discussed and reviewed by a ReferenceGroup in the Department after which it was finalised and acceptediii. Training and appointment of fieldworkers: Three teams were trained to conductthe field work over the duration of the audit process. The first team was made up oftwelve (12) fieldworkers from Gauteng. This team conducted the audit in Gauteng,Mpumalanga, North West, Free State, Limpopo, and the Northern Cape. The secondteam was also made up of nine (9) fieldworkers and these fieldworkers were based inKwaZulu Natal. This team conducted the audit in KwaZulu Natal and Eastern Cape.The third team conducted the audit in the outlying areas of the Western Cape andconsisted of seven (7) fieldworkers.iv. Database: Once the lists were received from the Department or provincialcoordinator, follow up was done with each home to verify the identifying and contactdetails. This will ensure that there is an updated list of all homes that have beenvisited.v. Appointments made with homes: This was a challenging process as it involvedmaking telephonic contact with each home, agreeing on 2 consecutive days for theaudit in each home, faxing a letter to confirm the dates as well as the requirements forthe 2-day visit. In a number of homes, especially in outlying areas, discussions withfamily and community members did not take place either because the homes were along distance away from where families lived or because there was no contact withthe older person. Community members and volunteers were often part of the samegroup, and would consist of the local priests, a few NGOs and people who providedsome service to the homes on a voluntary basis.vi. Verification of Audit: Once the visits were completed, the field worker returned allthe completed questionnaires as well as other documentation received such asattendance registers, staff and resident registers. The following process was thenfollowed:17 | D S D A u d i t o f R e s i d e n t i a l F a c i l i t i e s