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About Omneon MediaGrid - Harmonic Inc

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CHAPTER 8<br />

Troubleshooting<br />

This section provides some troubleshooting information for the <strong>Omneon</strong> <strong>MediaGrid</strong>, including the<br />

following topics:<br />

• <strong>Omneon</strong> <strong>MediaGrid</strong> Log Files<br />

• DHCP Server Running on the ContentDirectors<br />

• Checking Log Files for Errors<br />

• Network Time Protocol (NTP)<br />

• Troubleshooting on the ContentBridge<br />

• Security with Microsoft Domain Controllers<br />

• Understanding Device, USM, and SNMP Errors in SystemManager<br />

CAUTION: If you do not understand the procedures outlined in this document, please<br />

consult with <strong>Omneon</strong> Technical Support before proceeding.<br />

<strong>Omneon</strong> <strong>MediaGrid</strong> Log Files<br />

The <strong>Omneon</strong> <strong>MediaGrid</strong> provides logs files for all of the core services. Utilizing these logs will assist<br />

in determining the root cause of problems or assist engineering in determining problems in the code.<br />

The path to the log files is /var/log/omneon/remote.<br />

Log files include:<br />

• ssmd: SliceServer Manager<br />

• mdscore: MetaData Server<br />

• startup: Core <strong>Omneon</strong> <strong>MediaGrid</strong> Services Startup and Shutdown<br />

• mdsckschedule: Checkpoint Schedule<br />

• oujfh: Provide at support/engineering request<br />

• ousd: Social director<br />

• ssmgc: SliceServer Manager Garbage Collector<br />

<strong>Omneon</strong> <strong>MediaGrid</strong> Version 3.1.1 255

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