1996 Buick Century Owner's Manual

GM Participation in BBB AUTOLINE - Alternative DisputeResolution Program**This program may not be available in all states,depending on state law. Canadian owners refer to yourWarranty and Owner Assistance Information booklet.General Motors reserves the right to change eligibilitylimitations and/or to discontinue its participation inthis program.Both Buick and your Buick dealer are committedto making sure you are completely satisfied withyour new vehicle. Our experience hashown that,if a situation arises where you feel your concernhas not been adequately addressed, the CustomerSatisfaction Procedure described earlier in thissection is very successful.There may be instances where an impartial third partycan assist in arriving at a solution to a disagreementregarding vehicle repairs or interpretation of the NewVehicle Limited Warranty. To assist in resolving thesedisagreements, Buick voluntarily participates in BBBAUTO LINE.BBB AUTO LINE is an out-of-court programadministered by the Better Business Bureau system tosettle disputes between customers and automobilemanufacturers. This program is available free of chargeto customers who currently own or lease a GM vehicle.If you are not satisfied after following the CustomerSatisfaction Procedure, you may contact the BBB usingthe toll-free telephone number, or write them at thefollowing address:BBB AUTO LINECouncil of Better Business Bureaus4200 Wilson BoulevardSuite 800Arlington, VA 22203Telephone: 1-800-955-5100To file a claim, you will be asked to provide your nameand address, your Vehicle Identification Number (VIN),and a statement of the nature of your complaint.Eligibility is limited by vehicle age and mileage, andother factors.8-6