1996 Buick Century Owner's Manual

1996 Buick Century Owner's Manual 1996 Buick Century Owner's Manual

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Your satisfaction and goodwill are important to yourdealer and Buick. Normally, any concern you may havewith your vehicle can be handled by your selling orservicing dealer. Your dealer has the facility, trainedtechnicians, special tools and up-to-date information topromptly address any issue which may arise. Buick hasempowered its dealers to make decisions and repairvehicles, and they are eager to resolve your concern toyour complete satisfaction. If your concern has not beenresolved to your satisfaction, take the following steps:STEP ONE -- Discuss your concern with a memberof dealer management. Normally, concerns can bequickly resolved at that level. If the matter has alreadybeen reviewed with the Sales, Service, or PartsManager, contact the owner of the dealership or theGeneral Manager.STEP TWO -- If after contacting a member ofdealership management, it appears your concern cannotbe resolved by the dealership without further help,contact the Buick Customer Assistance Center by calling1-800-521-7300. In Canada, contact GM of CanadaCustomer Assistance Center in Oshawa by calling1-800-263-3777 (English) or 1-800-263-7854 (French).For help outside of the United States and Canada, callthe following numbers as appropriate:0 In Mexico: (525) 625-3256In Puerto Rico: 1-800-496-9992 (English) or1-800-496-9993 (Spanish)In the U.S. Virgin Islands: 1-800-496-9994In the Dominican Republic: 1-800-75 1-4135(English) or 1-800-75 1-4136 (Spanish)In the Bahamas: 1-800-389-0009In Bermuda, Barbados, Antigua and the BritishVirgin Islands: 1-800-534-0122In all other Caribbean countries: 1-809-763- 13150 In other overseas locations, call GM North AmericanExport Sales in Canada at 1-905-644-41 128-2

For prompt assistance, please have the followinginformation available to give the CustomerAssistance Representative:0Your name, address, home and businesstelephone numbers0 Vehicle Identification Number (This is availablefrom the vehicle registration or title, or the plate atthe top left of the instrument panel and visiblethrough the windshield.)0 Dealership name and location0 Vehicle delivery date and present mileage0 Nature of concernWe encourage you to call us so we can give your inquiryprompt attention. However, if you wish to writeBuick, write to:Buick Motor DivisionCustomer Assistance Center902 E. Hamilton AvenueFlint, MI, 48550Refer to your Warranty and Owner AssistanceInformation booklet for addresses of Canadian and GMOverseas offices.When contacting Buick, please remember that yourconcern will likely be resolved in the dealership, usingthe dealer’s facilities, equipment and personnel. Thatis why we suggest you follow Step One first if youhave a concern.Customer Assistance for TextTelephone (TTY) UsersTo assist customers who are deaf, hard of hearing, orspeech-impaired and who use Text Telephones (TTYs),Buick has TTY equipment available at its CustomerAssistance Center. Any TTY user can communicate withBuick by dialing: 1-800-83-BUICK. (TTY users inCanada can dial 1-800-263-3830.)8-3

For prompt assistance, please have the followinginformation available to give the CustomerAssistance Representative:0Your name, address, home and businesstelephone numbers0 Vehicle Identification Number (This is availablefrom the vehicle registration or title, or the plate atthe top left of the instrument panel and visiblethrough the windshield.)0 Dealership name and location0 Vehicle delivery date and present mileage0 Nature of concernWe encourage you to call us so we can give your inquiryprompt attention. However, if you wish to write<strong>Buick</strong>, write to:<strong>Buick</strong> Motor DivisionCustomer Assistance Center902 E. Hamilton AvenueFlint, MI, 48550Refer to your Warranty and Owner AssistanceInformation booklet for addresses of Canadian and GMOverseas offices.When contacting <strong>Buick</strong>, please remember that yourconcern will likely be resolved in the dealership, usingthe dealer’s facilities, equipment and personnel. Thatis why we suggest you follow Step One first if youhave a concern.Customer Assistance for TextTelephone (TTY) UsersTo assist customers who are deaf, hard of hearing, orspeech-impaired and who use Text Telephones (TTYs),<strong>Buick</strong> has TTY equipment available at its CustomerAssistance Center. Any TTY user can communicate with<strong>Buick</strong> by dialing: 1-800-83-BUICK. (TTY users inCanada can dial 1-800-263-3830.)8-3

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