Network Statement 2014 - Slovenske železnice

Slovenske železnice - Infrastruktura d.o.o. – Network Statement of the Republic of Slovenia 2014 – 9.12.2012 – 0RNE’s tasks are carried out by four standing working groups and by ad-hoc project groups coordinatedby the RNE Joint Office, which is based in Vienna, Austria.Currently, RailNetEurope is a partnership of 38 IMs/ABs, who are either full or associatedmembers, or candidate members. All in all their rail networks add up to well over 230 000km.In its daily work, RailNetEurope strives to simplify, harmonise and optimise international railprocesses such as: Europe-wide timetabling, common marketing & sales approaches (including Network Statements), co-operation between IMs in the field of operations, train information exchange in real time across borders, after-sales services (e.g. reporting).The Network Statements adopted by the PRI Managers of the other member states of theRailNetEurope (RNE) are available on website www.rne.eu/members_ns.html1.9.1. One Stop Shop (OSS)WORKING FIELD CONTACT PERSON CONTACT DATAOne Stop ShopCoordinator OSS at theAgencyLEŠNIK PeterŠABEDER Dejantel.: +386 1 291 34 74fax: +386 1 291 29 60e-mail: oss@slo-zeleznice.siaddress: Trg OF 6, 1000 Ljubljanatel.: +386 2 234 14 79fax: +386 2 234 14 52e-mail: dejan.sabeder@azp.siaddress: Kopitarjeva ulica 5, 2000 MariborRNE has established one OSS contact point in every member country. Each customer canchoose its favoured OSS contact point for all its needs regarding international rail services.From the initial questions related to network access to international path requests andperformance review after a train run – all these issues and more are handled by one contactpoint for the whole international train journey at the customers' convenience.Customers of RNE Members who run international rail services can therefore make use ofthe RNE One Stop Shop’s bundle of services: A network of contact points guiding customers through the whole range ofprocedures: gaining network access, planning of efficient international rail transport,international train path management (ITPM) and performance review after trainoperation. Response times have been standardised at a customer-friendly level – theattainment of these service levels is currently being tested. OSS experts drawn from sales and timetabling merge their expertise in these fields toserve customers together with the OSS contact points. IT tools further assist applicants by giving price estimates for rail infrastructure use,by coordinating international train path ordering and supply processes, and bytracking & tracing international trains in real time.PAGE 11