THE VICTORIAN GOVERNMENT’S ‘REVITALISINGVICTORIAN RAIL’ PROGRAM BRINGS TOGETHER ARANGE OF PROJECTS DESIGNED TO DELIVER AMODERN, SAFE RAIL SYSTEM, WITH NEW TRAINS,MORE STAFF AND BETTER SERVICES.FOUR OF THE PROJECTS – REGIONAL FAST RAIL,SPENCER STREET STATION REDEVELOPMENT, THENEW VLOCITY TRAINS, AND VICTORIA'S SMARTCARD-BASED NEW TICKETING SOLUTION – WILL DELIVERMAJOR BENEFITS TO V/LINE AND OUR CUSTOMERS.V/LINE IS SUPPORTING KEY GOVERNMENT AGENCIESIN DELIVERING THESE PROJECTS.REGIONAL FAST RAIL PROJECTThe Regional Fast Rail Project is the largest upgrade ofVictorian regional rail in 120 years, ensuring thatcommunities will have access to regular, modern andefficient train services into the future.Managed by the Department of Infrastructure’s RegionalFast Rail Group, the project involves major infrastructureimprovements along the Ballarat, Bendigo, Geelong and theLatrobe Valley corridors. When completed, it will providecustomers with more frequent, flexible, reliable andcomfortable rail services.Most of the major construction work was completed during2004–05, with significant progress made on the installationof a new, modern signalling system.V/<strong>Line</strong> managed major coach replacement programs duringline closures to enable construction work to proceed.By 30 June 2005, more than 350 kilometres of high-quality,heavier rail had been installed, along with approximately430,000 new concrete sleepers.More than 100 level crossings on the country sections ofthe four lines have been upgraded and by the end of theproject this number will have increased to 170.A fibre-optic network has been installed adjacent to the raillines to support the new signalling system as well as provideadditional broadband capacity for regional areas.The new signalling system is now in operation on sectionsof the Bendigo and Geelong lines.12 | V/LINE <strong>ANNUAL</strong> <strong>REPORT</strong> 2004–05SPENCER STREET STATION REDEVELOPMENTThe metropolitan hub of V/<strong>Line</strong>'s regional rail operations,Spencer Street Station is set to re-emerge as the iconicSouthern Cross Station.The redevelopment of the station as a new, world-classtransport interchange facility is a public/private partnershipbetween the Victorian Government and the Civic Nexusconsortium. Spencer Street Station Authority is overseeingthe project on behalf of the Government. Construction isbeing undertaken by Leighton Contractors.The new station will create a customer-friendly facility. It willbe comfortable, convenient and safe, and able to handle30,000 passengers an hour in peak periods.The redevelopment of the station made solid progressduring 2004–05, with key milestones including:• major progress on the distinctive 'wave' roof, withnearly all the roof panels installed and the waterprooflayer over the ceiling panels complete• opening the new Collins Street passenger concourse• closing the 80-year-old station subway.V/<strong>Line</strong> services continued to operate at the station, althoughwith significantly reduced platform access.V/<strong>Line</strong> and the Spencer Street Station Authority allocatedadditional staff to help customers at the station. Easilydistinguishable on the platforms in their bright green vests,V/<strong>Line</strong> staff helped direct customers to their trains, monitoredoperations and responded to issues as they emerged.A number of initiatives were undertaken, including:• establishment of a multi-disciplinary Spencer StreetStation Steering Group to oversee the change initiatives• implementation of a staff engagement strategy• staff coaching on customer service skills.
MAJOR PROJECTSVLOCITY TRAINSThe introduction of the new VLocity trains is one of the mostimportant projects ever undertaken by V/<strong>Line</strong>.The 38 two-carriage trains represent the single largestexpansion of V/<strong>Line</strong>'s fleet in its history, equipping theorganisation to deliver its new and enhanced timetablealong with a new era of greater reliability and comfort forcustomers.Manufacture of the distinctive purple-and-green trains byBombardier continued throughout 2004–05, with extensivetrack testing on metropolitan and regional lines.By 30 June 2005, V/<strong>Line</strong> had provisionally accepted 11 trains.Capable of service speeds up to 160 km/h, each VLocityconsists of two semi-permanently attached carriages.Staff training for the new trains is on schedule, with 104drivers, 154 conductors and 24 emergency conductorscompleting their training.Features of the new trains will include:• seating for 140 passengers• wider 4-across (2x2) seating• chilled-water drinking fountains• new passenger information systems to announce stops• storage for bicycles and surfboards• toilets and other amenities• climate control.A $22 million upgrade of the West Melbourne Depot whichwill provide maintenance facilities for the VLocity trains isunder way. Works will also be carried out at South Dynon,Geelong, Ballarat, and Bendigo to provide minormaintenance, stabling and refuelling facilities.FROM LEFT: REGIONAL FAST RAIL SLEEPER REPLACEMENT;THE NEW ‘WAVE’ ROOF AT SPENCER STREET STATION;THE NEW VLOCITY TRAIN UNDERGOING TESTING; AND THESMARTCARD FOR THE FUTURENEW TICKETING SOLUTIONV/<strong>Line</strong> is preparing to enter the world of smartcard ticketing.In one of the most significant changes to Victoria's publictransport system, from 2007 passengers on metropolitantrains, trams and buses, as well as V/<strong>Line</strong> trains andcoaches and major regional bus services, will be able to usea durable plastic card – a smartcard – as their ticket totravel.Smartcards will store a money value which will be reducedevery time a fare is recorded and reinstated. They will alsostore travel data, so the smartcard is also a ticket, able tobe checked if required.At stations, or on trams and buses, passengers will simplypass the card across the face of a reader device. When theyswipe it again at the end of their journey, the best value farewill be automatically calculated and travel data recorded.V/<strong>Line</strong> continued to work closely with the TransportTicketing Authority (TTA) throughout the year on thedevelopment of the new ticketing solution.The smartcard ticketing tender attracted 10 bids from sixinternational consortia. After a rigorous nine-month tenderevaluation process, on 12 July 2005 the VictorianGovernment awarded a $495 million contract to the Kamcoconsortium.V/LINE <strong>ANNUAL</strong> <strong>REPORT</strong> 2004–05|13