ANNUAL REPORT 2004–05 - V/Line

V/Line is the major provider of passenger railand coach services to regional Victoria. It isresponsible for the operation of transportservices, the staffing of stations and the sale oftickets through its own staff and agents. Somecoach services are provided under contractswith private coach operators.RAIL FLEET• 42 locomotives• 142 carriages• 21 Sprinters (motorised rail cars)Thirty-eight new two-carriage VLocity trains are to beprogressively introduced to the fleet.COACHESThere are two types of coach services in the V/Line network:• rail replacement coach services provided by privateoperators under contract to V/LinePATRONAGEV/Line transported approximately 6.9 million passengersaround Victoria in 2004–05 – 6.4 million rail and 0.5 millioncoach passengers.10• coach services contracted by the Department ofInfrastructure (often with V/Line livery) – which comprisethe majority of coach services.| V/LINE ANNUAL REPORT 2004–05SERVICESV/Line’s timetable comprises 1,248 rail services and 592coach services. At 30 June 2005, there was a network of81 stations across Victoria.REVENUEV/Line generated $47.6 million in farebox revenue in2004–05. Approximately 60 per cent of this revenue camefrom full fares and 40 per cent came from concession fares.An average of 6,100 tickets are sold each day – 80 per centthrough V/Line's ticket system, V/Net. The remaining 20 percent of tickets are sold through agents, at metropolitanstations or as onboard sales. V/Line has a network ofapproximately 400 agents across Victoria.Most tickets are 'ordinary' one-way or return tickets, usuallyunreserved. Periodical tickets (weekly, monthly, annual anddate-to-date) are also available.EMPLOYEESAt 30 June 2005, V/Line employed 738 people (727.5 fulltimeequivalent employees).THE YEAR IN REVIEWV/Line has key performance indicators (KPIs) in fivecategories. The results for 2004–05 are summarisedopposite against the relevant KPIs. They are also compared,where applicable, with the results in 2003–04. They showthat V/Line's performance has been largely steady, withsome small fluctuations, throughout 2004–05.