Cash Back Offer - Digicel Jamaica

Effective Date: May 24, 20131. What is the Cash Back Offer?Cash Back OfferFrequently Asked QuestionsThe Cash Back offer allows prepaid customers to earn $1 bonus credit for each minutethey spend on a Digi- Digi mobile call between the hours of 7:00:00am and 6:59:59 pmeach day. Bonus credit accumulated can be used to call Digicel mobile numbersbetween 9:00:00pm and 11:59:59 pm each day.Calls made to any other number (i.e. Other mobiles, Landline, Digicel Fixed wireless tollfree, special service, premium rated numbers, international destinations etc.) will notearn any bonus credit.2. Who can qualify for this offer? This offer will be available to:- ALL Digicel Prepaid customers Hybrid customersoPrepaid account that exists within a Postpaid CUG. Hybrid accountholders must dial *949 before the number if they wish to qualify forbonus credit. Dual account customersoPostpaid and Prepaid account combined using one number. *949 plusthe number must be dialed in order to qualify for bonus credit.

3. How does the Cash Back Prepaid Offer work?Customers will be required to dial *159# send to initiate the activation process for theCash back offer.Once activation is completed, customers will receive $1 bonus credit for everycomplete minute spent on a call made to another Digicel (mobile) numbers. Calls are tobe made between 7:00:00am and 6:59:59pm each day.Example 1John makes a call at 9am for 3 minutes and 40 seconds. He will therefore earn $3 (3minutes *$1) worth of bonus credit.Example 2Sarah makes a call at 5:05pm which lasts 52 seconds. She will not earn Cash backbonus credit as her call duration is less than a complete minute.Bonus credit can be used to call local Digicel (mobile) numbers between 9pm and11:59:59pm each day.ExampleJohn has earned $3 cash back from his call at 9am this morning. He will not be able touse this bonus credit until 9pm and if it is not used it will be removed at midnight(12am).Customers must remain subscribed for a minimum period of 24 hours before they areeligible to deactivate the offer.Customers are not charged for activating or deactivating the Cash Back offer and thereare no recurring subscription fees.4. How do customers activate the Cash Back offer?Prepaid customers will follow the steps below to activate the Cash Back offer:-o Step 1:• Dial *159# and ‘Send’.Customer will then receive a SMS directing the customer to confirm theactivation of the Cash Back offer:-o Step 2:• To confirm dial *159*1# and ‘Send’.Customer will then receive a SMS stating that the Cash Back offer has beenactivated.Postpaid customers who dial this activation code will receive a text message advisingthat they are not eligible for this offer.

5. Can customers on Digicel’s One Rate plan or Sweet Plan activate the Cash Back offer?Yes. Customers will be able to activate the Cash Back offer from any of Digicel’s prepaidrate plans (One Rate, Sweet Plan or Standard).6. Will customers on a Sweet plan earn bonus credit if they make a call that is less than acomplete min?No. Though Sweet plan customers are charged on a per minute basis, they will still berequired to make a call for a complete minute to earn bonus credit.ExampleMary makes a call at 11am for 2 minutes and 15 seconds. She will therefore earn $2 (2minutes *$1) worth of bonus credit.7. How do customers deactivate the Cash Back offer? Customer may ONLY deactivate the Cash Back offer after being subscribed for aminimum of 24 hours.• To deactivate the Cash Back offer, customers may dial *159*6*10# and ‘Send’.If a customer is within the 24 hour lock period and dials the deactivation code, he/shewill receive a text message advising they are unable to deactivate the Cash Back offerservice until 24 hours after activation.Customers are required to redial the deactivation code after the 24 hour lock period inorder to be successfully removed from the service.8. Is there a cost to activate/deactivate of the Cash Back offer? No. To activate/deactivate to Cash Back offer is FREE of cost.9. Can customers reactivate the Cash Back offer after deactivation? Yes. Customers can reactivate the Cash Back offer by using the activation code, *159#. This can be done at any time after de-activation.10. Will I still get the bonus when making calls to my VIP? No. When making calls to a VIP Plan partner customers will not accumulate bonuscredit.

11. Will I be charged from my bonus credit when I make a call during Prepaid Free Nights? No. Customers will receive Prepaid Free Nights between the hours of 11:00:00pm and5:59:59am once qualified. Cash Back offer bonus credit will not be used during thattime.12. How does a customer check their bonus credit?Customers may dial *120*54# to view the credit received from the Cash Back offer.13. Will the bonus credit expire?Bonus credit can be used between 9:00:00pm and 11:59:59pm daily. After this time, thebonus credit will expire and be removed from the account at the end of each day.14. At what rate will bonus credit be charged at?Bonus credit will be charged at the rate of the currently active prepaid rate plan(Standard- $10/8, One rate- $8.99, Sweet- $2.89 not including STCT)Bonus credit can be used to call Digicel Mobile numbers only.15. Will I accumulate bonus credit when using Gimme Five (calls to Digicel numbers)? Customers will not receive bonus credit for the free portion of Gimme Five (Digicel)calls.Bonus credit will be accumulated for all charged minutes made on a Gimme Five(Digicel) call.Customers will not receive bonus credit for Gimme Five International calls or GimmeFive text messages. Bonus credit is only earned on local on net calls.16. Can the bonus credit be used to call other networks?No. The credit received will only be used when making a call to a Digicel mobile number.17. Can the bonus credit be used to send SMS?No. The bonus credit will only be used when making a Digicel mobile voice call.18. I have other bonus credit; will I use my Cash Back offer bonus credit first?Yes. Cash back offer bonus credit is used before all other bonus credit.19. Is the bonus credit transferrable by Credit U?No. Bonus credit earned cannot be transferred.

20. Are there any special dialing formats to use in order to access the bonus credit?Only Hybrid and Dual account customers are required to use the prefix *949 beforenumbers dialed to use the bonus credit.21. If I am roaming can I accumulate free minutes?No. Customers must be in Jamaica on the Digicel Jamaica network to benefit from thispromotion.22. Is unused bonus credit rolled over to the next night?No. Customers must use their accumulated bonus credit on the date that it is awarded.23. What happens if a customer makes a call that extends past 12am?Bonus credit can only be used between (9:00:00pm – 11:59:59pm), if a call extends past12am then regular charging will resume.If a customer is eligible for Prepaid Free Nights and their call extends past 11pm, thenthe Prepaid Free Nights bonus will be used starting at 11pm.

TERMS AND CONDITIONS APPLICABLE TO THE DIGICEL ‘CASH BACK OFFER’1. The Cash Back Offer (‘the Offer’) is available to ALL Digicel FLEX (Pre-paid) Customers(‘Customer’) regardless of the base plan he or she has subscribed to (i.e. Regular, OneRate, Sweet or any other prepaid plan).2. The Offer is available to Prepaid Customers as of Friday May 24 th to June 30 th 2013 or tosome other date as determined by Digicel.3. In order to activate the Offer, Customers must dial the USSD code *159# on their mobilehandset and press send to opt in to the Offer.4. Customers who have activated the Offer shall earn cash back of One Dollar ($1 JMD) incall credit (“Cash Back Bonus Credit/Bonus Credit”) for each minute of a billable Digicelto Digicel call made between 7 a.m. and 6:59:59 p.m. daily.5. Cash Back Bonus Credit cannot be earned from Credit U Transactions received.6. The Bonus Credit will be added to the Customer’s account within two minutes7. The Bonus Credit received each day must be used between 9 p.m. and 11:59:59 p.m. oneach calendar day when the Cash Back Bonus Credit was earned. The Bonus Creditexpires at 11:59:59 p.m. on the day the Bonus Credit was earned and does not carryover to the next day.8. Customers can only use Cash Back Bonus Credit to make local Digicel to Digicel calls andcannot be used for text messages or payment for services.9. Customer’s may check their Cash Back Bonus Credit balance by dialling *120*54#10. Cash Back Bonus Credit earned will be limited to a daily maximum of Thirteen ThousandDollars ($13,000 JMD)11. Customers shall pay the applicable taxes per minute or part thereof for chargeable callsmade from his or her main account. Calls are also subject to an additional ten cents perminute GCT on STC charge.12. Cash Back Bonus Credit used for Digicel to Digicel calls are excluded from taxes.13. If a Customer does not opt out of the Offer, the Offer automatically renews and remainsattached to their base prepaid plan.14. Once a Customer activates the Offer they are locked in for a period of twenty four (24)hours.

15. Customers may opt out of the Offer by dialling USSD code *159*10#.16. When calls are made by the Customer after 9p.m. daily the Cash Back Bonus Credit willbe used first until it has been depleted except where the customer has earned FreeNights. Free Nights earned will take priority over Cash Back Bonus at 10:59:59pm daily.17. The Cash Back Bonus Credit does NOT qualify for Gimme 5.18. The Cash Back Bonus Credit does NOT qualify for Free Nights.19. The Cash Back Bonus Credit is nontransferable.20. Customers do not earn Cash Back Bonus Credit from any other bonus credit offer.21. Customers who activate the Offer will continue to receive loyalty points and loyaltycredit on their first top up of the month.22. The Offer does not apply when the Customer is roaming and is only valid when theCustomer is making calls in Jamaica. The Roam like You’re Home offer is EXCLUDED fromthe Cash Back offer.23. Digicel reserves the right to at any time vary the terms of the Offer, to amend its Termsand Conditions, or to withdraw the Offer. In any of these events notice will be given viamedia advertisements or messages to subscribers and will be effective immediately oras of the date referred to in such notifications24. The general Terms and Conditions governing the relationship between Digicel and theDigicel FLEX Subscriber are set out in Digicel FLEX Terms and Conditions.