COMMUNICATIONSEXPORTIndustry: CommunicationsNumber <strong>of</strong> U.S. Employees: 35Major Products Sold to <strong>Singapore</strong>: Programs to DevelopSkills in Promotion, Negotiation and MediaYears <strong>of</strong> Involvement in <strong>Singapore</strong>: 13Industry: ManufacturingNumber <strong>of</strong> U.S. Employees: 14Major Products Sold to <strong>Singapore</strong>: Animal Health ProductsYears <strong>of</strong> Involvement in <strong>Singapore</strong>: 15ROGEN INTERNATIONAL LIMITEDNew York, New YorkNeil Flett, Global CEOwww.rogen.comRogen International is a global communicationconsultancy that develops skills and strategies forhigh-stakes communicators. Rogen operates in morethan 20 countries worldwide, across all industry sectors, andprovides clients <strong>with</strong> global and industry best practices.Each year the company advises and coaches more than12,500 business leaders.Rogen teaches proven communication skills, primarily formultinational clients operating in <strong>Singapore</strong>, to help theminteract effectively <strong>with</strong>local businesses. Rogenhas been involved in<strong>Singapore</strong> for 13 years;5% <strong>of</strong> the company’sgross sales are due toexports to the country.“<strong>Singapore</strong> is still thehub <strong>of</strong> Asia,” says NeilFlett, global CEO. “Wehave a comprehensiveclient base, many <strong>of</strong>whom have theirAsian headquartersin <strong>Singapore</strong>. Our<strong>Singapore</strong> operationserves all <strong>of</strong> Asia,bringing the world’s bestpractice training services to the companies based there.”Flett adds, “As we eliminate trade barriers <strong>with</strong><strong>Singapore</strong>, we increase the potential for prosperity andtherefore add more jobs to the American economy. There isno doubt that my business would grow if we were on thesame playing field <strong>with</strong> other countries.”TRANSCON TRADING COMPANYIrmo, South CarolinaJerry Smith, Presidentwww.transcontrading.comTranscon Trading Company is one <strong>of</strong> the leading U.S.exporters serving the equine and small pet productmarkets. The company <strong>of</strong>fers a wide selection <strong>of</strong> highquality U.S.-made products for dogs, cats, birds, fish, rabbits,ferrets, reptiles, and other small animals. Transcon Trading hasbeen aggressive inselling animal healthproducts to distributorsin <strong>Singapore</strong> for thepast 15 years.<strong>Singapore</strong> acts asa gateway for TransconTrading Co. to othercountries in the regionsuch as Malaysia andThailand. But eventhough buyers seekU.S. products, thereare many other optionsfrom competingcountries, such as theUnited Kingdom andAustralia. Recently,Transcon quoted on a full 40-foot container <strong>of</strong> birdseed andwas edged out due to tariffs. The customer bought theproducts it needed from Europe.“If tariffs to <strong>Singapore</strong> are reduced,” says Jerry Smith,president <strong>of</strong> Transcon, “we are certain to regain some <strong>of</strong>the ground that we have lost. As the emerging small petbusiness continues to grow, we will be in a much betterposition to compete against the European and Australiancompanies.”10
EXPORTFOODIndustry: Trading CompanyNumber <strong>of</strong> U.S. Employees: 10Major Products Sold to <strong>Singapore</strong>: Water Extraction andPurifying SystemYears <strong>of</strong> Involvement in <strong>Singapore</strong>: 2Industry: Consumer ProductsNumber <strong>of</strong> U.S. Employees: 6Major Products Sold to <strong>Singapore</strong>: Grocery and Health andBeauty AidsYears <strong>of</strong> Involvement in <strong>Singapore</strong>: 8EXCEL HOLDINGS, INC.Leesburg, VirginiaHisham Fawzi, Presidentwww.excelholdings.comAtrading company since 1991, Excel Holdings hashelped customers navigate through the manyprocesses, agencies, and regulations involved ininternational trade. Drawing on an extensive network <strong>of</strong>international contacts, Excel Holdings provides its clients<strong>with</strong> effective solutions to their transportation, financing,insurance and logistical needs.Excel Holdings has entered the <strong>Singapore</strong> market onfull cylinders. In 2001, the firm began marketing its WaterExtraction and Purification System (WEPS) line <strong>of</strong> products tothe commercial, industrial and military sectors. The company’strade relationship <strong>with</strong><strong>Singapore</strong> has quicklyintensified. The<strong>Singapore</strong> marketconstitutes 30% <strong>of</strong>Excel Holdings’ grosssales and nearly 70%<strong>of</strong> Excel Holdingsemployment isdependent uponcontinued trade to thisregion. Due to thehealth benefits <strong>of</strong> WEPSand the wide extent<strong>of</strong> its distribution, theU.S. Department <strong>of</strong><strong>Commerce</strong> presentedExcel Holdings <strong>with</strong> the “Export Achievement Award.”Excel Holdings president, Hisham Fawzi, anticipates theadded value that the U.S.-<strong>Singapore</strong> Free Trade Agreement willafford his company. “The FTA will definitely increase myexports, not only to <strong>Singapore</strong>, but to the whole Far Easternhemisphere. I will be able to establish a stock hub in<strong>Singapore</strong> and ship orders directly from there, therebyeliminating redundant transport from the U.S.”GLOBAL FOOD RESOURCESJacksonville, FloridaLacie Dowell, Director <strong>of</strong> Asia Tradingwww.gfr.ccGlobal Food Resources is an export trading andmanagement company that sells grocery products,health and beauty items, and general merchandise tothe <strong>Singapore</strong> market. The company has seen great success inthis market, largely dueto the high demand forU.S. grocery items in<strong>Singapore</strong>. Global FoodResources also credits itssuccess to <strong>Singapore</strong>’sgood infrastructure andstable government.For example, in2000, Global FoodResources shippeda container load <strong>of</strong> foodproducts under a letter<strong>of</strong> credit to an importer/distributor in <strong>Singapore</strong>.The customer had in turnsold the products to aparty in the Philippines<strong>with</strong> a solid delivery date. When the goods arrived in <strong>Singapore</strong>,Global’s customer was forced to wait while the letter <strong>of</strong> creditwas processed through proper channels. In an effort to speedup the process, the customer attempted to bribe customs<strong>of</strong>ficials and <strong>of</strong>ficials <strong>with</strong> the steamship line holding the goods.As a result <strong>of</strong> the intolerance for corruption in <strong>Singapore</strong>, thecustomer was not successful, and the cargo was held under lockand key until the legitimate processes had been completed. Thisexperience validated the benefits <strong>of</strong> trading <strong>with</strong> <strong>Singapore</strong>.“Twelve percent <strong>of</strong> Global Food Resources’ gross salescome from trade <strong>with</strong> <strong>Singapore</strong>.” Lacie Dowell, Director <strong>of</strong>Asian Trading, says, “With a population <strong>of</strong> over 4.3 millionand a growing number <strong>of</strong> hypermarkets, discount stores,and upscale supermarkets, our business has the potential togrow exponentially. Under an FTA <strong>with</strong> <strong>Singapore</strong>, productswill be more affordable, and we will be able to <strong>of</strong>fer a widerrange <strong>of</strong> American products to our customers.”11