Effective Interpersonal Skills by Dr Radhika Jaidev and Ms Peggie ...

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Importance of NVC20Influence of NVC on messageVerbal communication/words 8%Tone of voice 34%Non-verbal communication 58%Message 100%

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Importance of NVC20Influence of NVC on messageVerbal communication/words 8%Tone of voice 34%Non-verbal communication 58%Message 100%

Non-verbal cues21 Eye contact Facial expressions Gestures Posture <strong>and</strong> body orientation Proximityi Paralinguistics (tone, pitch, rhythm, etc.) Humour

Page 1 and 2: 1CDTL-CELC WORKSHOP:EFFECTIVE INTER
Page 3 and 4: Format of Workshop3 Individual asse
Page 5 and 6: Individual assessment: Self-awarene
Page 7: Hearing vs Listening7Video clip:htt
Page 10 and 11: Think of someone whom you believe t
Page 12 and 13: Barriers to effective listening12Pr
Page 14 and 15: Good Workplace Manners(1)14Say than
Page 16 and 17: Good Workplace Manners(3)16Don’t
Page 18 and 19: Non-verbal communication (NVC)18 Wh
Page 22 and 23: Non-verbal cues22 Recognize that pe
Page 24: 24 elccpk@nus.edu.sg elcrj@nus.edu.

Effective Interpersonal Skills by Dr Radhika Jaidev and Ms Peggie ...

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