Effective Interpersonal Skills by Dr Radhika Jaidev and Ms Peggie ...

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Non-verbal communication (NVC)18 What is NVC? What role does NVC playin interpersonal skills?
Non-verbal communication– definition,related terms, functions19Process of communication through sending <strong>and</strong> receiving wordlessmessagesNonverbal cues/signals/behaviours/messages/body languageRead verbal communication; Listen to non-verbal communication(Hayes, 2002)Role in IPS:-as important to success of message as verbal communication-complements verbal communicationFunctions:-express emotions-express interpersonal attitudes-managing interaction between speaker <strong>and</strong> listener-presents one’s personality
Page 1 and 2: 1CDTL-CELC WORKSHOP:EFFECTIVE INTER
Page 3 and 4: Format of Workshop3 Individual asse
Page 5 and 6: Individual assessment: Self-awarene
Page 7: Hearing vs Listening7Video clip:htt
Page 10 and 11: Think of someone whom you believe t
Page 12 and 13: Barriers to effective listening12Pr
Page 14 and 15: Good Workplace Manners(1)14Say than
Page 16 and 17: Good Workplace Manners(3)16Don’t
Page 20 and 21: Importance of NVC20Influence of NVC
Page 22 and 23: Non-verbal cues22 Recognize that pe
Page 24: 24 elccpk@nus.edu.sg elcrj@nus.edu.

Effective Interpersonal Skills by Dr Radhika Jaidev and Ms Peggie ...

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