Effective Interpersonal Skills by Dr Radhika Jaidev and Ms Peggie ...

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Good Workplace Manners(1)14Say thank youThis is the key to developing the right ethos, but only do this forgood results. You want the right behaviors repeated. Send thankyounotes or ring someone to express your gratitude.Pay attentionWe know there could be someone more interesting over theirshoulder, but it would be rude to let your gaze drift around the room.Keep eye contact.ListenParticularly before speaking. Respect for others is a prerequisite ofgood manners- there is nothing worse than someone who does notlisten. Listening is vital if we want our organization to listen to itscustomers.
Good Workplace Manners(2)15 Be punctualAppreciate the value of time - yours <strong>and</strong> others’. Ifyou must be late, call first - but don’t make a habitof it. Don’t act like a brute at eventsDon’t speak with your mouth full, pick your earswith your car keys or belch loudly with pride. Don’t whineDeal with your complaints with others directly <strong>and</strong>promptly. Be assertive, but do not whine. You willmake your colleagues want to poke their eyes outif you’re a constant moaning Minnie.
Page 1 and 2: 1CDTL-CELC WORKSHOP:EFFECTIVE INTER
Page 3 and 4: Format of Workshop3 Individual asse
Page 5 and 6: Individual assessment: Self-awarene
Page 7: Hearing vs Listening7Video clip:htt
Page 10 and 11: Think of someone whom you believe t
Page 12 and 13: Barriers to effective listening12Pr
Page 16 and 17: Good Workplace Manners(3)16Don’t
Page 18 and 19: Non-verbal communication (NVC)18 Wh
Page 20 and 21: Importance of NVC20Influence of NVC
Page 22 and 23: Non-verbal cues22 Recognize that pe
Page 24: 24 elccpk@nus.edu.sg elcrj@nus.edu.

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