Effective Interpersonal Skills by Dr Radhika Jaidev and Ms Peggie ...

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Barriers to effective listening12Pre-deciding that the topic is uninterestingCriticizing the speaker instead of critically evaluatinghis/her messageConcentrating on details, not main ideasAvoiding difficult listening situationsTolerating or failing to adjust to distractionsFaking attention
Ineffective & <strong>Effective</strong> Listening Habits13 Bad Listener• Pre-decides that topic orspeaker is uninteresting• Focuses on speaker’slooks, dressing <strong>and</strong>delivery• Listens only for details• Avoids difficult material• Is easily dit distractedt d• Fakes attention Good Listener• Keeps an open mindconsciouslyfinds areasof interest• Concentrates on contentof presentation;overlooks speakercharacteristics, staysfocused• Listens for ideas• Resists distractions• Pays attention
Page 1 and 2: 1CDTL-CELC WORKSHOP:EFFECTIVE INTER
Page 3 and 4: Format of Workshop3 Individual asse
Page 5 and 6: Individual assessment: Self-awarene
Page 7: Hearing vs Listening7Video clip:htt
Page 10 and 11: Think of someone whom you believe t
Page 14 and 15: Good Workplace Manners(1)14Say than
Page 16 and 17: Good Workplace Manners(3)16Don’t
Page 18 and 19: Non-verbal communication (NVC)18 Wh
Page 20 and 21: Importance of NVC20Influence of NVC
Page 22 and 23: Non-verbal cues22 Recognize that pe
Page 24: 24 elccpk@nus.edu.sg elcrj@nus.edu.

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