Tubex Customer Satisfaction

Tubex Customer Satisfaction Survey
As part of Tubex’ rebranding process we are intending to improve our product and service
offering for 2010/11. A crucial part of this process is to obtain as much customer feedback
as possible so that we can prioritise those areas that are most important to you.
We would be very grateful if you could answer this survey as succinctly and honestly as possible,
however please skip over questions if you have no comments to make.
Company Name: Completed by:
Position in Co.: Email:
(Unless stated otherwise, please circle the applicable responses.)
1. How do you place your orders? Phone / Fax / Email
2. Would you like the option to place orders online? Yes / No
3. a) Do you think Tubex has a positive approach to its customers?
b) What makes you think that?
Yes / No
4. How do you rate Tubex on the following? (1 = very low and 5 = very high)
i Product range against your varying needs? v Customer Complaints
ii Product Quality vi Logistic/Lead times
iii Field Sales Representation vii Delivery Service
iv Sales Order Administration
5. What lead times do you require from Tubex?
6. What frequency of field sales visits would you require? Every weeks
7. a) Do you require technical back-up? Yes / No
b) If yes, What do you think of Tubex’ current technical back-up?
8. How important to you are the following Tubex product features on a scale of 1 - 5 ? (1 = low and 5 = high)
Flared Rim Laser line Thumb releasable
ties
Other (please state)
9. If any, What issues/problems do you encounter when using Tubex products?
10. Do you buy stakes from Tubex?
If not, Why is that?
Yes / No
11. Would you consider buying any of the following from Tubex if they were made available?
i Mulch Mats Yes / No ii Tree Ties Yes / No
iii Fertilisers Yes / No iv Composts Yes / No
12. Would you be interested in an enhanced spiral design and offering from Tubex? Yes / No
13. How important is price in determining which product you use? Use scale of 1 - 5 (1 = not at all)
14. Do you think Tubex represents good value for money? Yes / No
Tubex Ltd Aberaman Park, Aberdare, CF44 6DA, South Wales, UK
T + 44 (0)1685 888 000 F +44 (0)1685 888 001 E plantcare@tubex.com
Tubex Customer Satisfaction

Customer Satisfaction Survey cont.
15. a) Do you see a need for a biodegradable treeshelter? Yes / No
b) Why is that?
16. How long (in years) would you want a biodegradable treeshelter to last?
17. How much would you be prepared to pay as a premium for a biodegradable treeshelter?
The old logo The new logo
18. a) Have you seen the new Tubex website? Yes / No
b) If yes, Do you find it easy to navigate? Yes / No
19. Please give any comments you have on the website and/or the rebrand
20. How do you currently find information about Tubex products and their usage? Website / Product Literature /
Other (please state)
21. a) Do you require more or less communication from Tubex? More / Same / Less
b) If more, What information would you like to receive?
c) and, How would you like to receive that information? on the Website / via Emai l / Newsletters
Other (please state)
22. a) Do you value Tubex’ attendance at trade exhibitions? Yes / No
b) If yes, Which trade exhibitions should we be exhibiting at?
23. Overall, how satisfied are you with Tubex? Use scale of 1 - 5 (1 = not at all)
24. Have you any thoughts/comments on how can we improve the value of our products and services?
Thank you for taking part in our customer satisfaction survey. We would like to receive all
completed surveys by Friday 26th February. You can either fax it to us on 01685 888 001 or send it
in the post to: Jennie Sessions,
Tubex Ltd
Aberaman Park
Aberdare, CF44 6DA
South Wales, UK
Tubex Ltd Aberaman Park, Aberdare, CF44 6DA, South Wales, UK
T + 44 (0)1685 888 000 F +44 (0)1685 888 001 E plantcare@tubex.com
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