Technical Manual 2005/06 - Tyrolia

This section must be read, and
thoroughly understood, prior
to completion of TYROLlA’s
Employee Training Documentation
Form and viewing the
2005/06 TYROLIA Certification
Video.
At TYROLIA we realize that the quality added to
our products in your shop is every bit as important
as the quality we build in at the factory.
The TYROLIA Retailer Indemnity Program, which
includes in-depth technical training, is a key
element of maintaining consistent quality.
Technical Information
Procedures for installation, release/retention adjustment,
testing, troubleshooting and record
keeping should always be taken from the current
season’s TYROLIA Technical Manual.
Employee Training
This manual provides a depth of information unprecedented
in the industry, it is here to help you
fulfill the shop’s responsibility to bring new employees
to a basic level of competence. It also addresses
our desire to provide information specific
to selling, installing, function checking, and maintaining
TYROLIA products. Last but perhaps most
important, we produced it to help you understand
why TYROLIA represents the state of the art in
bindings. We hope you will use it as part of a
well planned and professional employee training
program which goes far beyond properly
installing bindings. Done well it will translate into
consistent quality and the high level of satisfaction
your customers deserve. Look at it as one of
the first steps in your Total Quality Management
program.
Note:
Hands on training is the best training – An ideal
task that can be incorporated into the training is
preseason testing. This will give your trainees
hands on experience operating a testing device
and adjusting ski/boot/binding systems. Other
tasks, such as routine rental maintenance, can
also be done during the training period.
Shop Requirements
Each retail location must have:
• A current HEAD TYROLIA Authorized Retailer
Agreement on file with
HEAD TYROLIA WINTERSPORTS INC., USA /
HEAD TYROLIA SPORTS CANADA INC.
• A current TYROLIA Binding Indemnification
Agreement on file with
HEAD TYROLIA WINTERSPORTS INC., USA /
HEAD TYROLIA SPORTS CANADA INC.
EDUCATION/ 73
TYROLIA CERTIFICATION REQUIREMENTS
• At least one TYROLIA Certified Technician
employed per location.
• The required equipment for installing and testing
TYROLIA bindings. All Agreements and Certifications
must be valid for the current season.
Required Service Shop Tools
This list is the bare minimum a shop can survive
with.
• Tape Measure
• TYROLIA Templates
# 92 W (Blue)
# 94 W (Violet)
# SP 2003 W (Red)
# SR 2003 W (Yellow)
# RAILFLEX & RAILFLEX Lite (grey)
• Variable speed, reversible electric drill
• TYROLIA Step Drill Bits (or equivalent)
4.1 Ø x 9 mm
4.1 Ø x 7 mm
3.5 Ø x 9 mm
3.5 Ø x 7 mm
• Tap, Tap Brace and Tap Guide
• TYROLIA Pozidrive No. 3 screwdriver
(or equivalent)
• TYROLIA Large slot screwdriver
• Current TYROLIA retention/release adjustment
table
• Approved mechanical testing device
• Screw extractor
• Tap extractor
• Hole plugs, plastic & wood
• TYROLIA threaded plastic ski inserts
• Chisel
• Hammer
Creating an Informed Consumer
Customers, whether rental or retail, come to your
shop with all levels of knowledge. The range
extends from true experts who really know the
sport and their equipment needs, to never-ever
skiers who know they must rely totally on your
expertise.
A key role played by a good shop, and a requirement
in the US and Canada under the “TYROLIA
Retailer Indemnity Program”, is providing information,
guidance and instruction to all customers.
Specifically this means:
• Providing product and suitability information to
help customers make an informed choice of
which equipment models are right for them.
The amount and type of advice given will
naturally be different for each customer.