GUIDELINES TO NRDC feb 24 2014

Conducting an InterviewIntroductionAfter planning and opening the interview, be sure you've structured it to getthe right information and ask the right questions.GuidelinesTo conduct an interview, follow these guidelines:GuidelineExplanationStarting off Start off on the right foot. Remember, you never get asecond chance to make a first impression.Taking notesAdapting torespondent'slevel ofunderstandingListeningProbingAvoiding HaloEffectWork from an outline of key points or questions. Don't--x Read from documents.x Interrupt interview to search through papers.Tell the respondent you'll be taking notes, and he usuallywon't object. He may object if you take notes withoutmentioning it first, especially on a sensitive subject.Caution: Some folks get nervous if they see you takingnotes on sensitive remarks. In this case, defer takingthese notes until later in the interview, when discussing aless serious topic.Take enough notes to jog memory later. Don't relysolely on memory or take too many notes.Adapt your speech to the respondent's level ofunderstanding. Don't--x Use patronizing remarks.x Overwhelm person with jargon.Be patient and allow the respondent to clarify remarks ordevelop points. Don't interrupt: it causes antagonism.Exceptions: Interruption may be necessary to--x Avoid digression.x Keep pace moving or slow it down.x Clarify points.Gently probe to uncover evidence or reasons behindrespondent's statements but don't push it.Halo Effect is the tendency to judge a person on the basisof one or two aspects of personality.Example: Concluding one is smart because he's welldressed and speaks smoothly.NRDC GRC – Staff Handbook 4-15