GUIDELINES TO NRDC feb 24 2014

Efficiency and EffectivenessIntroduction What separates outstanding managers from the mediocre is the ability to focuson essentials, in spite of a heavy workload and time constraints. Though busy,they offer their time and direct it to things that count for success in theirorganizations and in their personal lives.In short, these individuals use efficient means to achieve effective results.They do things right but also do the right things.Definition:efficiencyEfficiency means doing things right. We use its tools to achieve effectiveness.It's the faithful servant that affects the pursuit of effectiveness, so the price paidisn't too high.Efficiency emphasizes form and process. It addresses how well weaccomplished something but not necessarily its substance.Examples:x Clearly defined procedures.x Streamlined operations.x Timely and accurate information.x Well-maintained equipment.Definition:effectivenessEffectiveness means doing the right things. It emphasizes purpose and qualityof the outcome.Examples:x A worthy mission.x Challenging objectives that support the mission.x Focus on priorities.x Quality products that customers want and accept.Relationshipof efficiencyandeffectivenessEfficiency and effectiveness go hand-in-hand. Effectiveness is difficult toachieve without efficient ways of managing, and efficiency is irrelevant unlessapplied to worthwhile pursuits.Examples:x Killing flies with a sledge hammer may be effective, but it's not veryefficient.x Timely and accurate reports may indicate efficiency, but if unnecessary theycontribute nothing to effectiveness.NRDC GRC – Staff Handbook 3-2