GUIDELINES TO NRDC feb 24 2014

Providing Information and Building Trust, ContinuedMistrustMisuse of information leads to mistrust and communications breakdown:Nonverbal signals:• Body language.• Closed doors.Where did Igo wrong?Decline in information flow:• Less volume.• Reluctant conversation.• Avoidance of discussions.• Answers with double meanings.• Glib replies.• Bypassing.• People hard to reach.• No reply to messages sent out.• Telephone calls not returned.• Late reports.• More follow-up required.Lowered morale:• Lack of enthusiasm.• Reduced cooperation.• Aggressive behavior.Figure 2-5. Effects of mistrustBuildingtrustAct ethically when managing information--it builds trust. Use information forworthy purposes and share it generously. As word spreads you'll attract evenmore information and gain influence. To build trust, follow these rules:Don't use information toDo use informationSpread gossip.In confidence.Use it as a weapon.To get more information.Reward or punish.As a resource to share.Spread harm.To help people do their jobs.Seek personal gain.For the good of our nation.NRDC GRC – Staff Handbook 2-16