GUIDELINES TO NRDC feb 24 2014

Providing Information and Building TrustIntroduction To communicate effectively, consider how people (especially your boss) like toreceive information. Some want all the details in writing, while others simplyprefer a meeting to discuss highlights. This graphic depicts two ways people liketo receive information:First, let me see itin writing.Fine; after you’veread it, then we’lltalk about it.Tell me about it first.OK--then I’ll follow itup in writing.R ead erL isten erFigure 2-4. Two kinds of people--readers and listenersAdvantagesAdapting your approach to the recipient's style--x Enhances communication.x Saves time.x Builds credibility.x Forges the relationship.x Increases trust.TrustA staff officer occupies a position of trust. Leaders rely on you for complete andaccurate information. If they can't trust you, you'll lose credibility. Not only willthis hurt you, but it will also hurt them. You may be the source of reliableinformation, but people won't accept it because they can't trust you.NRDC GRC – Staff Handbook 2-15