- Page 2 and 3: PREFACEDisclaimer: The NRDC-GREECE
- Page 4 and 5: GUIDELINES TO CONSIDERBecome fully
- Page 6: Remember the mission. Avoid tunnel
- Page 9 and 10: Overview ContinuedFocusThe text foc
- Page 11 and 12: InstructionsIntroduction This secti
- Page 13 and 14: NotesNRDC GRC - Staff Handbookvi
- Page 15 and 16: Detailed Table of Contents, Continu
- Page 17: Detailed Table of Contents, Continu
- Page 20 and 21: Chapter 1Organizations and Managers
- Page 22 and 23: Systems Approach to Management, Con
- Page 25 and 26: SubsystemsIntroduction This section
- Page 27 and 28: The Five Functions of ManagementInt
- Page 29 and 30: Types of ManagersIntroductionThis s
- Page 31 and 32: Staff Officer RolesIntroduction Peo
- Page 33: Managing and LeadingIntroduction St
- Page 37 and 38: Delegation of AuthorityIntroduction
- Page 39 and 40: Delegation of Authority, ContinuedM
- Page 41 and 42: Chapter SummaryKey points This tabl
- Page 43 and 44: Chapter 2Staff WorkOverviewIntroduc
- Page 45 and 46: The Staff Officer's World, Continue
- Page 47 and 48: Anticipation, ContinuedAsk smartque
- Page 49 and 50: Initiative, ContinuedTaking apositi
- Page 51 and 52: GuidanceIntroduction Most decision
- Page 53 and 54: PerspectiveIntroduction This sectio
- Page 55 and 56: IACInformation ProcessesIntroductio
- Page 57 and 58: Providing Information and Building
- Page 59 and 60: Completed Staff WorkIntroduction St
- Page 61 and 62: Staff DoctrineBackgroundThe doctrin
- Page 63 and 64: Chapter SummaryKey Points This tabl
- Page 65 and 66: Chapter 3Managing Time and Prioriti
- Page 67 and 68: Efficiency and Effectiveness, Conti
- Page 69 and 70: Time and Priorities: Twin Pillars o
- Page 71 and 72: Step 1: Record Use of Time, Continu
- Page 73 and 74: Step 2: Analyze Results, ContinuedP
- Page 76 and 77: Step 4: Overcome Barriers, Continue
- Page 78 and 79: PrioritiesIntroduction Setting and
- Page 80 and 81: The Pareto Principle (80/20 Rule)In
- Page 82 and 83: Doing Things One at a Time, Continu
- Page 84 and 85:
Chapter Summary, ContinuedTopic Sum
- Page 86 and 87:
Planning a MeetingIntroduction This
- Page 88 and 89:
Preparing an Agenda, ContinuedSampl
- Page 90 and 91:
Opening a Meeting, ContinuedLeaders
- Page 92 and 93:
Getting People to ContributeIntrodu
- Page 94 and 95:
Concluding a Meeting, ContinuedMinu
- Page 96 and 97:
Interactive RolesIntroduction This
- Page 98 and 99:
Planning and Opening an InterviewIn
- Page 100 and 101:
Conducting an Interview, ContinuedQ
- Page 102 and 103:
Chapter SummaryKey points This tabl
- Page 105 and 106:
Chapter 5Solving Problems and Makin
- Page 107 and 108:
Step 1: Define the ProblemIntroduct
- Page 109 and 110:
Step 2: Gather Information, Continu
- Page 111 and 112:
Step 3: Develop Alternatives, Conti
- Page 113 and 114:
Step 5: Select the Best Alternative
- Page 115 and 116:
Adaptive Decision Making, Continued
- Page 117 and 118:
Gaining Power to Make Decisions, Co
- Page 119 and 120:
Chapter SummaryKey points This tabl
- Page 121 and 122:
Chapter 6CommunicatingOverviewIntro
- Page 123 and 124:
Informal Organization and Grapevine
- Page 125 and 126:
Listening Barriers We CreateIntrodu
- Page 127 and 128:
Active ListeningIntroductionDefinit
- Page 129 and 130:
Body LanguageIntroductionCautionExa
- Page 131 and 132:
Body Language, ContinuedExamples(co
- Page 133 and 134:
Persuading, ContinuedSelling stepsT
- Page 135 and 136:
Overcoming ObjectionsIntroductionSu
- Page 137 and 138:
Overcoming Objections, ContinuedPro
- Page 139 and 140:
Negotiating Strategies, ContinuedRe
- Page 141 and 142:
Negotiating GuidelinesGuidelines Us
- Page 143 and 144:
Bad News, ContinuedPreparationTo pr
- Page 145:
Chapter Summary, ContinuedKey point
- Page 148 and 149:
The Need for Complete, Concise, and
- Page 150 and 151:
Standards and Rules, ContinuedExamp
- Page 152 and 153:
Active Voice, ContinuedWrite in the
- Page 154 and 155:
Eliminating WordinessIntroduction U
- Page 156 and 157:
Eliminating Wordiness, ContinuedNee
- Page 158 and 159:
Short SentencesIntroductionUse bull
- Page 160 and 161:
Packaging, ContinuedBefore and afte
- Page 162 and 163:
EditingIntroduction Writing is an a
- Page 164 and 165:
Chapter SummaryKey points This tabl
- Page 167 and 168:
Chapter 8CoordinatingOverviewIntrod
- Page 169 and 170:
The Coordinating FunctionWhenreport
- Page 171 and 172:
Informal CoordinationCoordinatingor
- Page 173 and 174:
Coordinating Phases, ContinuedPhase
- Page 175 and 176:
Responding to Non-concurrences, Con
- Page 177 and 178:
Decision Paper (DCC), ContinuedPurp
- Page 179 and 180:
Backup CopiesIntroductionHas this e
- Page 181 and 182:
Chapter SummaryKey points This tabl
- Page 183 and 184:
Chapter 9BriefingsOverviewIntroduct
- Page 185 and 186:
Military Briefings, ContinuedMissio
- Page 187 and 188:
Decision Briefing FormatsDecisionbr
- Page 189 and 190:
Preparation, ContinuedAnalyzeaudien
- Page 191 and 192:
Methods of PresentationIntroduction
- Page 193 and 194:
Visual AidsIntroductionExamplesSlid
- Page 195 and 196:
RehearsalsIntroduction Professional
- Page 197 and 198:
DeliveryIntroduction This section e
- Page 199 and 200:
Fielding Questions and Giving Answe
- Page 201 and 202:
Key points This table summarizes ke
- Page 203 and 204:
Chapter 10EthicsOverviewIntroductio
- Page 205 and 206:
Ethics and Values, ContinuedPersona
- Page 207:
Ethical ResponsibilitiesIntroductio
- Page 210 and 211:
Unethical Behavior, ContinuedRation
- Page 212 and 213:
Ethical Decision MakingIntroduction
- Page 214 and 215:
Standards of ConductIntroductionThi
- Page 216 and 217:
Chapter Summary, ContinuedKey point
- Page 218 and 219:
Appendix A--Informal Staff Language
- Page 220 and 221:
Appendix A--Informal Staff Language
- Page 222 and 223:
Appendix A--Informal Staff Language
- Page 224 and 225:
Appendix B--Simpler Words and Phras
- Page 226 and 227:
Appendix B--Simpler Words and Phras
- Page 228 and 229:
Appendix B--Simpler Words and Phras
- Page 230 and 231:
Appendix B--Simpler Words and Phras
- Page 233 and 234:
Appendix D--Time-Saving TipsOvervie
- Page 235 and 236:
Overcome ProcrastinationIntroductio
- Page 237 and 238:
Control Telephone Use, ContinuedGui
- Page 239 and 240:
Get OrganizedIntroductionTo get org
- Page 241 and 242:
Today's PlanFormatUse this format o
- Page 243 and 244:
Appendix E--Creating IdeasBrainstor
- Page 245 and 246:
Mind MappingIntroductionWhen to use
- Page 247 and 248:
Appendix F: Leadership Effectivenes
- Page 249 and 250:
Leading Change, ContinuedResilience
- Page 251 and 252:
Building Coalitions and Communicati
- Page 253 and 254:
Results Driven, ContinuedEntreprene